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[Guide] How to sucessfully unlock a Sprint Phone for Domestic and International Use.
Things you will need for active accounts:
1. MEID of the device
2. Account PIN Code
3. Phone Number
Things you need for INACTIVE Accounts or Phone:
1. MEID of the Device
IMPORTANT! IF THE PHONE HAS NOT BEEN ACTIVATED ON A SPRINT ACCOUNT BEFORE THE UNLOCK WILL NOT WORK!
ALSO IF THE DEVICE IS FINANCED OR THE DEVICE HAS BEEN REPORTED LOST OR STOLEN (BAD) ESN THE UNLOCK WILL NOT WORK!
Steps to be taken
1. Call 1-855-899-7924 (Sprint U.S. Tech Support)
2. Ask for a Domestic Sim Unlock
3. Tell the operator to submit a "click-it ticket" for devices that are not BAD OR FINANCED ESN. The error code is 2009
4. Make sure they give you the ticket number and put it in a safe place!
5. Wait about 48 hours and call back to the tech support number listed above.
6. Ask the tech to do the Unlock again.
7. Try and put a T-Mobile sim card in it.
Notes:
In Step 2 above the operator will try to process the unlock right away, but it will fail EVEN if the operator says "Successful" through their unlock submission.
I unlocked an iPhone 5s and it is working on T-Mobile as seen in my pictures. I hope this helps everyone that has been frustrated with Sprint's tech support trying to get their devices unlocked. If you have questions or corrections please let me know i'll fix it.
1. MEID of the device
2. Account PIN Code
3. Phone Number
Things you need for INACTIVE Accounts or Phone:
1. MEID of the Device
IMPORTANT! IF THE PHONE HAS NOT BEEN ACTIVATED ON A SPRINT ACCOUNT BEFORE THE UNLOCK WILL NOT WORK!
ALSO IF THE DEVICE IS FINANCED OR THE DEVICE HAS BEEN REPORTED LOST OR STOLEN (BAD) ESN THE UNLOCK WILL NOT WORK!
Steps to be taken
1. Call 1-855-899-7924 (Sprint U.S. Tech Support)
2. Ask for a Domestic Sim Unlock
3. Tell the operator to submit a "click-it ticket" for devices that are not BAD OR FINANCED ESN. The error code is 2009
4. Make sure they give you the ticket number and put it in a safe place!
5. Wait about 48 hours and call back to the tech support number listed above.
6. Ask the tech to do the Unlock again.
7. Try and put a T-Mobile sim card in it.
Notes:
In Step 2 above the operator will try to process the unlock right away, but it will fail EVEN if the operator says "Successful" through their unlock submission.
I unlocked an iPhone 5s and it is working on T-Mobile as seen in my pictures. I hope this helps everyone that has been frustrated with Sprint's tech support trying to get their devices unlocked. If you have questions or corrections please let me know i'll fix it.
Created 02-27-2015
at 01:45 PM
by DEEE
in
Phones
(2)
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After calling Sprint, and talking to International, and following their instructions (backup in iTunes, restore to factory, then restore from backup) with the promise iTunes will push the update to unlock, it did not work.
So here is what I did today, after trying repeatedly on chat and on the phone. I called Ting (MVNO for Sprint, basically re-sells Sprint service), gave them the MEID of my iPhone and the ICCID of the Sprint SIM and had them activate it on a new line on my Ting account.
1. Ting CSR will say its been added then instruct you to power off device, wait 15 seconds then power on again.
2. Dial ##UPDATE# (#873283#) and touch OK. It should say update successful. (Mine wasn't, but I shut my phone off, waited a minute, then turned it back on and it worked).
3. Pop in T-Mobile SIM (or AT&T or whatever) and the phone will say there is a Carrier Update, let it update.
I tried last summer for a 5s I wanted to give to my mom, they wouldn't let me. Maybe because it was the latest? So would this work for a 6?
I tried last summer for a 5s I wanted to give to my mom, they wouldn't let me. Maybe because it was the latest? So would this work for a 6?
1. MEID of the device
2. Account PIN Code
3. Phone Number
Things you need for INACTIVE Accounts or Phone:
1. MEID of the Device
IMPORTANT! IF THE PHONE HAS NOT BEEN ACTIVATED ON A SPRINT ACCOUNT BEFORE THE UNLOCK WILL NOT WORK!
ALSO IF THE DEVICE IS FINANCED OR THE DEVICE HAS BEEN REPORTED LOST OR STOLEN (BAD) ESN THE UNLOCK WILL NOT WORK!
Steps to be taken
1. Call 1-855-899-7924 (Sprint U.S. Tech Support)
2. Ask for a Domestic Sim Unlock
3. Tell the operator to submit a "click-it ticket" for devices that are not BAD OR FINANCED ESN. The error code is 2009
4. Make sure they give you the ticket number and put it in a safe place!
5. Wait about 48 hours and call back to the tech support number listed above.
6. Ask the tech to do the Unlock again.
7. Try and put a T-Mobile sim card in it.
Notes:
In Step 2 above the operator will try to process the unlock right away, but it will fail EVEN if the operator says "Successful" through their unlock submission.
I unlocked an iPhone 5s and it is working on T-Mobile as seen in my pictures. I hope this helps everyone that has been frustrated with Sprint's tech support trying to get their devices unlocked. If you have questions or corrections please let me know i'll fix it.
Where in this process is the ##update# come into play? Or is not necessary?
When exactly is the gsm chip get inserted? Before the ##update# or after the phone reboots and finds sprint signal and then swap gsm chip? Is a reboot necessary after gsm insertion?
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I have been trying to get my iPhone 5 unlocked also. I have only read one report of a Sprint user getting a iPhone 5 unlocked on the other thread by estacionsj. All other phones that I have seen unlocked domestically are the 4s, 5s, 5c and the 6's.
I haven't seen another person with an iPhone 5 unlocked. Let me know if you see any other successful 5 unlocked.
Thanks.
I haven't seen another person with an iPhone 5 unlocked. Let me know if you see any other successful 5 unlocked.
Thanks.
When exactly is the gsm chip get inserted? Before the ##update# or after the phone reboots and finds sprint signal and then swap gsm chip? Is a reboot necessary after gsm insertion?
MSL code is for MSL unlock, and is only for CDMA devices when reprogramming for use on another CDMA carrier. DSU (Domestic SIM Unlock) is pushed OTA to your phone. Sprint has to (as long as the MEID is free and clear, under no contract or financial obligations) submit the MEID of the phone, to Apple, then when that iPhone tries to authorize another domestic (USA) carrier's SIM, it will allow it if it is unlocked, hence Domestic SIM Unlock.
Sprint iPhone 5s, 5c, 6 and 6 Plus are under the DSU column because all iPhones have all the bands for all the carriers (hence the same model number) except for Sprint iPhones, which are able to access a few LTE bands that are exclusive to Sprint.
MSL code is for MSL unlock, and is only for CDMA devices when reprogramming for use on another CDMA carrier. DSU (Domestic SIM Unlock) is pushed OTA to your phone. Sprint has to (as long as the MEID is free and clear, under no contract or financial obligations) submit the MEID of the phone, to Apple, then when that iPhone tries to authorize another domestic (USA) carrier's SIM, it will allow it if it is unlocked, hence Domestic SIM Unlock.
Sprint iPhone 5s, 5c, 6 and 6 Plus are under the DSU column because all iPhones have all the bands for all the carriers (hence the same model number) except for Sprint iPhones, which are able to access a few LTE bands that are exclusive to Sprint.