Joined Jul 2008
You can call me "Al"
Forum Thread
Comcast speed issues SOLVED!!!! And it only took 9 months.
June 15, 2016 at
12:05 PM
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Sooooo, we replaced our old modem (that we loved!) last October because Comcrap said it was "EOL" and no longer supported. We got an Arris SB6141, the white one. I mention the white one because reviews indicate this one is more problematic than the black one.
Our internet speed suuuuuucks! We pay for 75mbps and never get more than 25. Comcast has been out numerous times, blah, blah, blah, to no resolution.
Anyhow, I just called them AGAIN and they said that THIS model is now considered "end of life" and no longer supported.
Can anyone suggest a good modem that works with Comcrap? I do not trust anything they would tell me as far as what to get.
TIA!
UPDATE: Today they told me to buy a new one. WRONG!!!!! It's a Linksys SB6141 and it was purchased from a store, it's not a Comcast loaner, and they are still supporting it and issuing firmware updates. It took 3 agents to finally find that out and the last guy said "have you talked to Linksys about your router?" ME: "Uh, no because Comcrap told us to buy a new router and we did that when we bought the new modem and we bought the Linksys YOU guys suggested. Also, you sent techs out to my house on 4 different occasions and not one of them ever said there was (or might be) a problem with the router."
Sooooo, off I went and I called Linksys. The lady was AWESOME! It took an hour and a half but the problem is fixed. Better than fixed. She had me hard wire the laptop to the Linksys and then had me change some of the settings. We changed to a new channel for the 2.4ghz and then she had me change something on the 5ghz menu and make it active. The oldest laptop (5 years) isn't dual band so it can't use the 5ghz until I get a USB adapter for it but my husband's laptop, my son's laptop, son's smartphone, his xbox, AND the Roku 2 were all able to select the 5ghz once it showed up and it's really fast! And Netflix hasn't had to stop and buffer at all!!!!!
I have a nice HP ProBook that is only a year old but I guess it's not dual band either because the only network that shows up is the 2.4. Could just be time for a fancy new laptop.
Prior to this, we never even got close to the 75mbps we pay for. After adding the 5ghz network, the newest laptops have a download speed of almost 90.
Now my question is, why did it take so long for someone to suggest that we call Linksys about the router? We asked (on NUMEROUS occasions), "could it be the router?" and they always said "as long as the router is new and it is placed high on a shelf, away from microwaves and cordless phones, blah, blah, blah, the router is fine."
Needless to say, if you have Comcast and have speed issues, and you haven't looked at the router as a possible culprit, you might want to.
Our internet speed suuuuuucks! We pay for 75mbps and never get more than 25. Comcast has been out numerous times, blah, blah, blah, to no resolution.
Anyhow, I just called them AGAIN and they said that THIS model is now considered "end of life" and no longer supported.
Can anyone suggest a good modem that works with Comcrap? I do not trust anything they would tell me as far as what to get.
TIA!
UPDATE: Today they told me to buy a new one. WRONG!!!!! It's a Linksys SB6141 and it was purchased from a store, it's not a Comcast loaner, and they are still supporting it and issuing firmware updates. It took 3 agents to finally find that out and the last guy said "have you talked to Linksys about your router?" ME: "Uh, no because Comcrap told us to buy a new router and we did that when we bought the new modem and we bought the Linksys YOU guys suggested. Also, you sent techs out to my house on 4 different occasions and not one of them ever said there was (or might be) a problem with the router."
Sooooo, off I went and I called Linksys. The lady was AWESOME! It took an hour and a half but the problem is fixed. Better than fixed. She had me hard wire the laptop to the Linksys and then had me change some of the settings. We changed to a new channel for the 2.4ghz and then she had me change something on the 5ghz menu and make it active. The oldest laptop (5 years) isn't dual band so it can't use the 5ghz until I get a USB adapter for it but my husband's laptop, my son's laptop, son's smartphone, his xbox, AND the Roku 2 were all able to select the 5ghz once it showed up and it's really fast! And Netflix hasn't had to stop and buffer at all!!!!!
I have a nice HP ProBook that is only a year old but I guess it's not dual band either because the only network that shows up is the 2.4. Could just be time for a fancy new laptop.
Prior to this, we never even got close to the 75mbps we pay for. After adding the 5ghz network, the newest laptops have a download speed of almost 90.
Now my question is, why did it take so long for someone to suggest that we call Linksys about the router? We asked (on NUMEROUS occasions), "could it be the router?" and they always said "as long as the router is new and it is placed high on a shelf, away from microwaves and cordless phones, blah, blah, blah, the router is fine."
Needless to say, if you have Comcast and have speed issues, and you haven't looked at the router as a possible culprit, you might want to.
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All those man hours, all that work. This would have been much faster and definitely cheaper.
Sounds like they need to update their troubleshooting guide.
Glad you have your 'net speed again.
It was only once they decided that 768Kbps down and less than a third of that up DSL was worth $35 a month did I tell them to stick it after they basically told me to pound sand if I didn't like the price increase(aka they wouldn't budge on lowering it back to the $20 or raising me UP a tier or two) for their lowest tier garbage.
To me internet isn't worth more than $25-30 a month and never will be.
http://results.speedte
What's funny is with all that speed the most I use it for it basic web surfing or the very occasional YouTube video and not much else.
Sounds like they need to update their troubleshooting guide.
It is, but pretty foolish for them to replace the cable without checking to see if the wifi was configured to support higher speeds!
Are Comcast techs really stupid or is it just here in Mississhitty?
to be fair, you are expecting Comcast to troubleshoot your network, which is asking too much. there are dozens of brands of routers and thousands of models. it wouldn't be feasible for them to service everything.
you are lucky they didn't bill all that to you. time warner will bill you if they come out and it is your equipment at fault and their line tests are fine (or at least that is what they threatened me with).
complain about them all you want but they actually went above and beyond for you. they replaced shit and wasted their time on stuff they didn't have to.
Are Comcast techs really stupid or is it just here in Mississhitty?
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your service wasn't messed up...your network wasn't optimized.
i don't complain to my electric company because the 10w bulb i put in my lamp is dimmer than the 60w i should have used.
to be fair, you are expecting Comcast to troubleshoot your network, which is asking too much. there are dozens of brands of routers and thousands of models. it wouldn't be feasible for them to service everything.
you are lucky they didn't bill all that to you. time warner will bill you if they come out and it is your equipment at fault and their line tests are fine (or at least that is what they threatened me with).
complain about them all you want but they actually went above and beyond for you. they replaced shit and wasted their time on stuff they didn't have to.
your service wasn't messed up...your network wasn't optimized.
i don't complain to my electric company because the 10w bulb i put in my lamp is dimmer than the 60w i should have used.
If the very first person we ever spoke with on the phone (9 months ago) had said "check your router", guess what? We would have checked the router. But no, they said "YOU NEED TO BUY A NEW MODEM AND A NEW ROUTER." So we did. The problems persisted and they offered to send a tech. That tech hardwired to the modem and couldn't get speeds of more than 29 mbps. Now if that tech had said "check your router", guess what? We would have checked the router. The problems persisted and THEY kept sending techs out to my house, testing crap, laying cables, etc.
In the last nine months, I bet we have called Comcrap (there you go, Zoe!
Spin it any way you like, it's not MY job to make sure Comcrap knows THEIR job!
If the very first person we ever spoke with on the phone (9 months ago) had said "check your router", guess what? We would have checked the router. But no, they said "YOU NEED TO BUY A NEW MODEM AND A NEW ROUTER." So we did. The problems persisted and they offered to send a tech. That tech hardwired to the modem and couldn't get speeds of more than 29 mbps. Now if that tech had said "check your router", guess what? We would have checked the router. The problems persisted and THEY kept sending techs out to my house, testing crap, laying cables, etc.
In the last nine months, I bet we have called Comcrap (there you go, Zoe!
Spin it any way you like, it's not MY job to make sure Comcrap knows THEIR job!
B) you were having line problems. know how i know? because you were getting 29mbps hardwired and are now getting more than that over wifi. so there was a line issue, which they fixed.
C) they fixed what they were responsible for
you're right it isn't your job to know there job. likewise you have to concede it isn't their responsibility to maintain your LAN. their responsibility ends at the jack on the wall if you aren't leasing their equipment.
B) you were having line problems. know how i know? because you were getting 29mbps hardwired and are now getting more than that over wifi. so there was a line issue, which they fixed.
C) they fixed what they were responsible for
you're right it isn't your job to know there job. likewise you have to concede it isn't their responsibility to maintain your LAN. their responsibility ends at the jack on the wall if you aren't leasing their equipment.
I'm a professional proofreader. It's not you ... it's me.
I find it funny that the speeds they offer per tier are even different based on the region you're signed up for their service from.
As for me I've been calling them Commiecast almost since the beginning since you're under their rule as to when new firmware is pushed out to your equipment. That's why it took forever for the IPv6 FW release to happen. Last time they tweaked the FW we ended up with intermittent outages as an added bonus.
Thankfully it was happening only around 3-4 a.m. and not during prime usage hours. But still, I made sure they knew the issue was happening and damn sure they credited me for the outages.
What really pisses me off though is how they can stea....errr.... 'move' channels to a higher tier even when you're under an alleged contract while you're still paying the same amount for LESS content.
I'm a professional proofreader. It's not you ... it's me.
lulz.