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Mine was always on. Tried various settings on the lock too. Didn't help.
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There is a separate wifi device to connect it to z-wave hub, never bought it as I don't trust smartthings with locks. HomeKit is far more secure and reliable. Alexa now is smart enough to not enable any Smartthings skills that involves lock or alarm.
Just one thing, turn off your Apple TV's sleep setting, this needs it always on. It gave me a heck of trouble to figure this out. HomeKit is not exactly user friendly to configure, but once done it's really convenient if you're an Apple house.
Kēvo now has wifi implementation too. Which was a huge set back for them in the beginning. They seem to always be improving.
Not sure about Alexa compatibility though.