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I just called. The two eligibility requirements were stated to me as follows:
1) Must get at least 1 or 2 bars of 3G/4G signal in home (by a window at least)*. If there is no signal to begin with, there is nothing to "boost". 2) Phone bill must be at least $50. My plan is above $50 but below $50 below discounts, and apparently I was eligible, so maybe YMMV depending on how closely the rep looks into it. *The way the booster works is it has two pieces tethered together; one is placed by the window or wherever gets the strongest signal while the other is placed in a more central location of the home. It was very easy, they didn't ask for anything else but YMMV as others have stated. |
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You shouldn't have fee 200mb tablet plan unless you have voice service. It's a requirement.
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These were not being issued.
I have Tmo iPhone 5S and would get 3 bars in one room and "No service" in rest of the house.
My wife with former ATT iPhone 4 had similar issues.
I called support and explained that I would like to stay with the service but have poor reception in the house.
They shipped me one of those things at no charge. I have to return it to TMO if I ever cancel their service.
I almost bought one of the previous generation units on eBay for $250
Very deceptive, although I admit to almost falling for the legerdemain. Maybe T-Mobile is using this to give the appearance of appeasement for its unfortunate customers until they can finish the 2G/3G to 4G roll out?
On the other hand, I am a T-Mobile customer and I receive excellent reception at home and at work (usually LTE, 4 and 5 bars). At this time, I am currently satisfied with my local coverage. The reception drops considerably when I go to buildings with multiple floors (usually the below ground floors) but I experienced similar drops while on AT&T.
The only situation where I can describe the coverage is consistently poor (2G/EDGE coverage, Verizon's "GPRS" service, and other extended service areas like "Movistar") is when I am traveling out of town. Particularly while on the interstate 10 highway (east or west) until I hit a major metro.
That seems odd, can anyone confirm?
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