Slickdeals is community-supported.  We may get paid by brands for deals, including promoted items.
Missed This Deal? Get alerts when similar deals are posted.
expiredandrewmackoul posted Jun 9, 2017 9:00 PM

Sprint BYOD: 1-Year Unlimited Talk, Text & Data

Free

(w/ Eligible Device, SIM Req.)at Sprint
10.4M Views
Visit Sprint
Deal Details
Update: The official end date to sign-up for this offer is 4/4/19 (and will not be extended again). Plans will remain active for one year from your sign-up date (promotion discount will be retired in full on 4/30/2020).

Sprint is offering 1-Year Unlimited Talk, Text & Data for Free (pay only the monthly tax/fees per line) when you bring an eligible unlocked smartphone. Thanks andrewmackoul and comintel

Note, you will be required a purchase a Sprint SIM card to take advantage of this offer (SIM card is $2.99 ea. and $10 shipping & handling + tax).

Plan includes:
  • Unlimited data, talk and text
    • Video at speeds up to 1080p -> now 480p (DVD quality)
    • Music at up to 1.5Mbps -> now 500 Kbps
    • Gaming streams at up to 8Mbps -> now 2Mbps
    • Unlimited 4G LTE data for most everything else. Data deprioritization applies during congestion.
After 4/30/2020 (or the one-year end date noted on your account, whichever comes first), the price will become:
  • Line 1: $60/mo.
  • Line 2: $40/mo.
  • Lines 3-5: $20/mo. each per line
  • Pricing shown with AutoPay. Add $5/mo. per line without AutoPay.


Eligible Devices (updated 3/11/19, domestic versions). Must be unlocked and/or compatible with Sprint SIM card and network.
Note, other phones may be eligible. If your phone isn't listed below, you may check compatibility here or on the promotion page by clicking on the "Get Started" link:
  • Apple iPhone
    • Apple iPhone 5c (Verizon only)
    • Apple iPhone 5s (Verizon only)
    • Apple iPhone 6
    • Apple iPhone 6 Plus
    • Apple iPhone 6s
    • Apple iPhone 6s Plus
    • Apple iPhone 7 (Verizon only)
    • Apple iPhone 7 Plus (Verizon only)
    • Apple iPhone 8 (Verizon only)
    • Apple iPhone 8 Plus (Verizon only)
    • Apple iPhone SE
    • Apple iPhone X (Verizon only)
  • Google
    • Google Nexus 5 (16 & 32 GB – black/white/red) (Verizon only)
    • Google Nexus 5X (all versions)
    • Google Nexus 6 (32 & 64 GB – black/white)
    • Google Nexus 6P (all versions)
    • Google Pixel
    • Google Pixel XL
    • Google Pixel 2
    • Google Pixel XL 2
    • Google Pixel 3
    • Google Pixel XL 3
  • Samsung
    • Samsung Galaxy Note8 Special Edition
    • Samsung Galaxy S7 edge Special Edition
    • Samsung Galaxy S7 Special Edition
    • Samsung Galaxy S8 (Verizon, AT&T and T-Mobile)
    • Samsung Galaxy S8+ (Verizon, AT&T and T-Mobile)
    • Samsung Galaxy S8 Special Edition
    • Samsung Galaxy S8+ Special Edition
    • Samsung Galaxy S9 Special Edition
    • Samsung Galaxy S9+ Special Edition
    • Samsung Galaxy Note9
    • Samsung Galaxy S10
    • Samsung Galaxy S10e
    • Samsung Galaxy S10+
  • Motorola
    • moto e4
    • moto e4 plus
    • moto g4
    • moto g4 play
    • moto g4 plus
    • moto g5 plus
    • moto g5s plus special edition
    • moto g6
    • moto g6 play
    • moto G7 Reo
    • moto x pure edition
    • moto x4
    • moto z2 play
    • moto z3 play
  • Other Brands
    • Alcatel IDOL5
    • Asus NovaGo
    • BLU S1/VIVO S
    • Essential Phone
    • HTC One A9 (Sprint Version only)
    • HP Spectre Folio GbPS ACPC
    • Lenovo Miix 630
    • Lenovo Yoga
    • LG X Charge
    • LG V30S
    • LG V35 ThinQ
    • LG G7 ThinQ
    • LG Stylo 4
    • LG V40 ThinQ
    • Nuu A6LC
    • Orbic Wonder
    • ZTE Blade Max 2s

Editor's Notes

Written by RevOne | Staff
  • Credit approval req. Req. AutoPay, eBill, and port-in from postpaid carrier. Savings until 4/30/2020; then $60/mo. for line 1, $40/mo. for line 2 & $30/mo./line for lines 3-5. Reqs. AutoPay (discount applied w/in 2 invoices), new account, bring your own eligible device & Sprint SIM card. Refer to the forum thread for additional information & discussion. -johnny_miller
  • Updated 8/19/18: You may also refer to this article for more information. -Corwin
No longer included:

10GB of high-speed data per line to use toward mobile hotspot, VPN and Peer-2-Peer usage. Once your 10GB is used up:
  • Continue at up to 2G speeds (32 Kbps) on our network for no additional cost, or
  • Purchase more on-network high-speed data for $15/1GB to tide you over for the rest of your bill cycle.

Original Post

Written by andrewmackoul
Community Notes
About the Poster
Deal Details
Community Notes
About the Poster
Update: The official end date to sign-up for this offer is 4/4/19 (and will not be extended again). Plans will remain active for one year from your sign-up date (promotion discount will be retired in full on 4/30/2020).

Sprint is offering 1-Year Unlimited Talk, Text & Data for Free (pay only the monthly tax/fees per line) when you bring an eligible unlocked smartphone. Thanks andrewmackoul and comintel

Note, you will be required a purchase a Sprint SIM card to take advantage of this offer (SIM card is $2.99 ea. and $10 shipping & handling + tax).

Plan includes:
  • Unlimited data, talk and text
    • Video at speeds up to 1080p -> now 480p (DVD quality)
    • Music at up to 1.5Mbps -> now 500 Kbps
    • Gaming streams at up to 8Mbps -> now 2Mbps
    • Unlimited 4G LTE data for most everything else. Data deprioritization applies during congestion.
After 4/30/2020 (or the one-year end date noted on your account, whichever comes first), the price will become:
  • Line 1: $60/mo.
  • Line 2: $40/mo.
  • Lines 3-5: $20/mo. each per line
  • Pricing shown with AutoPay. Add $5/mo. per line without AutoPay.


Eligible Devices (updated 3/11/19, domestic versions). Must be unlocked and/or compatible with Sprint SIM card and network.
Note, other phones may be eligible. If your phone isn't listed below, you may check compatibility here or on the promotion page by clicking on the "Get Started" link:
  • Apple iPhone
    • Apple iPhone 5c (Verizon only)
    • Apple iPhone 5s (Verizon only)
    • Apple iPhone 6
    • Apple iPhone 6 Plus
    • Apple iPhone 6s
    • Apple iPhone 6s Plus
    • Apple iPhone 7 (Verizon only)
    • Apple iPhone 7 Plus (Verizon only)
    • Apple iPhone 8 (Verizon only)
    • Apple iPhone 8 Plus (Verizon only)
    • Apple iPhone SE
    • Apple iPhone X (Verizon only)
  • Google
    • Google Nexus 5 (16 & 32 GB – black/white/red) (Verizon only)
    • Google Nexus 5X (all versions)
    • Google Nexus 6 (32 & 64 GB – black/white)
    • Google Nexus 6P (all versions)
    • Google Pixel
    • Google Pixel XL
    • Google Pixel 2
    • Google Pixel XL 2
    • Google Pixel 3
    • Google Pixel XL 3
  • Samsung
    • Samsung Galaxy Note8 Special Edition
    • Samsung Galaxy S7 edge Special Edition
    • Samsung Galaxy S7 Special Edition
    • Samsung Galaxy S8 (Verizon, AT&T and T-Mobile)
    • Samsung Galaxy S8+ (Verizon, AT&T and T-Mobile)
    • Samsung Galaxy S8 Special Edition
    • Samsung Galaxy S8+ Special Edition
    • Samsung Galaxy S9 Special Edition
    • Samsung Galaxy S9+ Special Edition
    • Samsung Galaxy Note9
    • Samsung Galaxy S10
    • Samsung Galaxy S10e
    • Samsung Galaxy S10+
  • Motorola
    • moto e4
    • moto e4 plus
    • moto g4
    • moto g4 play
    • moto g4 plus
    • moto g5 plus
    • moto g5s plus special edition
    • moto g6
    • moto g6 play
    • moto G7 Reo
    • moto x pure edition
    • moto x4
    • moto z2 play
    • moto z3 play
  • Other Brands
    • Alcatel IDOL5
    • Asus NovaGo
    • BLU S1/VIVO S
    • Essential Phone
    • HTC One A9 (Sprint Version only)
    • HP Spectre Folio GbPS ACPC
    • Lenovo Miix 630
    • Lenovo Yoga
    • LG X Charge
    • LG V30S
    • LG V35 ThinQ
    • LG G7 ThinQ
    • LG Stylo 4
    • LG V40 ThinQ
    • Nuu A6LC
    • Orbic Wonder
    • ZTE Blade Max 2s

Editor's Notes

Written by RevOne | Staff
  • Credit approval req. Req. AutoPay, eBill, and port-in from postpaid carrier. Savings until 4/30/2020; then $60/mo. for line 1, $40/mo. for line 2 & $30/mo./line for lines 3-5. Reqs. AutoPay (discount applied w/in 2 invoices), new account, bring your own eligible device & Sprint SIM card. Refer to the forum thread for additional information & discussion. -johnny_miller
  • Updated 8/19/18: You may also refer to this article for more information. -Corwin
No longer included:

10GB of high-speed data per line to use toward mobile hotspot, VPN and Peer-2-Peer usage. Once your 10GB is used up:
  • Continue at up to 2G speeds (32 Kbps) on our network for no additional cost, or
  • Purchase more on-network high-speed data for $15/1GB to tide you over for the rest of your bill cycle.

Original Post

Written by andrewmackoul

Community Voting

Deal Score
+2183
Good Deal

Top Comments

Join The Conversation

Share your experience with the Slickdeals community

Share information with the community. Please follow our Community Guidelines and be kind!

44.1K Comments

Sign up for a Slickdeals account to remove this ad.

Nov 20, 2019 12:04 AM
7.4K Comments
Joined Oct 2013
comintelNov 20, 2019 12:04 AM
7.4K Comments
Quote from raja777m :
thanks so much for the response. will watch out for such deals.
Yes I think monitoring right here is the best bet.
If the merger falls through, especially, there may be more great offers.

Also Dish may have some great offers when they start up, and maybe the new TMobile/Sprint will match them.
Nov 20, 2019 12:51 AM
878 Comments
Joined Feb 2011
raja777mNov 20, 2019 12:51 AM
878 Comments
Quote from JohnS3825 :
My free year of sprint's unlimited service is over at the end of the month. Ended up paying $114 for 14 months of unlimited for 2 people, and got about $120 worth of free stuff from the sprint rewards app. Don't think I'll ever beat that deal! I'm looking for a new plan. My wife and I need a minimum of 8GB a month, 12GB or greater is preferred. So far, I found the 4 plans below for about the same price.

Visible Party Plan, Unlimited everything on Verizon LTE, $25/month (with taxes and fees included!), monthly service payments, promos: $5 off first month with referral + $100 visa gift card for switching

AT&T 1 Year Prepaid, 8GB a month with rollover on AT&T, $25/month (+ taxes, fees, and sims), pay for a whole year up front

Mint Mobile, 12GB a month on T-mobile's Network, $25/month (+taxes), pay for a whole year up front for lowest $/month, promos: $15/month for first 3 months

Red Rocket Prepaid from eBay, 10GB a month on AT&T, $26.25/month (+taxes), pay for a year up front, promos: $15 eBay code and 10% eBay Bucks.

I'm leaning toward trying visible since it the cheapest option, unlimited, and only a monthly commitment, but their pixel 2 support is hit or miss right now. Are there any better options I'm missing? I was hoping to see some plan deals for Black Friday start to pop up. What are you guys switching to?
With 100$ visa card, that looks like the best option. They have the rewards program as well, definitely not as great as T-mobile and not worse as At&t.

1. I'm not sure, verizon rewards are available for Visible.
2. Visible website says 25$ for first month only. Am I looking at the wrong offer?

Quote from comintel :
Yes I think monitoring right here is the best bet.
If the merger falls through, especially, there may be more great offers.

Also Dish may have some great offers when they start up, and maybe the new TMobile/Sprint will match them.
Dish/Spectrum or other generic ISPs, I'm not sure about the reception on these to bite the bullet.
Last edited by raja777m November 19, 2019 at 04:54 PM.
Nov 20, 2019 1:57 AM
7.4K Comments
Joined Oct 2013
comintelNov 20, 2019 1:57 AM
7.4K Comments
Quote from raja777m :
Dish/Spectrum or other generic ISPs, I'm not sure about the reception on these to bite the bullet.
Dish will not be a generic ISP if the merger goes ahead. It is spposed to be the new fourth national carrier to replace Sprint and is taking over Boost from Sprint just as a starting point. I agree that I would still be cautious about it - it is just something to watch, not to jump into. It has not even happened yet..

As to Visible, $25 is the rate for their new Party Pay
https://www.visible.com/party-pay
Last edited by comintel November 20, 2019 at 02:38 AM.
Nov 20, 2019 5:46 AM
156 Comments
Joined Aug 2015
rhpksNov 20, 2019 5:46 AM
156 Comments
I have a 1-Year free Sprint plan that expires in Apr'20 that currently has 2 lines. I am planning to add another 2 lines (on another Sprint account). I have read through the most recent posts and am trying to understand/compile the port-out and port-in options.


Can I still add lines to the free plan?

Port-out options..
  1. Ultramobile
    • Purchase ultramobile SIM on ebay.. ($1.99)
    • Activate through ultramobile.com and choose $3 PayGo plan
  2. h2o
    • Purchase h2o sim card from best buy for $1
    • On h2owirelessnow.com, port out to h2o. May have to select $10 pay-as-you-go plan
  3. T-mobile
    1. Purchase T-mobile SIM from ebay ($1.99)
    2. Activate thru T-mobile prepaid online, and choose $10/month Internet only plan (SIMPLE CHOICE PREPAID MOBILE INTERNET?)

Port-in options..
  • Call 1-866-782-8777 to add a free line to existing account (I presume it cannot be done online)
  • Is there a $30 activation fee to add a new line to the free plan?

Appreciate if folks who have recently undertaken this process can advice... (what worked, what didn't, ...)
Regards.
Last edited by rhpks November 19, 2019 at 09:49 PM.
Nov 20, 2019 7:39 AM
7.4K Comments
Joined Oct 2013
comintelNov 20, 2019 7:39 AM
7.4K Comments
Quote from rhpks :
I have a 1-Year free Sprint plan that expires in Apr'20 that currently has 2 lines. I am planning to add another 2 lines (on another Sprint account). I have read through the most recent posts and am trying to understand/compile the port-out and port-in options.


Can I still add lines to the free plan?

Port-out options..
  1. Ultramobile
    • Purchase ultramobile SIM on ebay.. ($1.99)
    • Activate through ultramobile.com and choose $3 PayGo plan
  2. h2o
    • Purchase h2o sim card from best buy for $1
    • On h2owirelessnow.com, port out to h2o. May have to select $10 pay-as-you-go plan
  3. T-mobile
    1. Purchase T-mobile SIM from ebay ($1.99)
    2. Activate thru T-mobile prepaid online, and choose $10/month Internet only plan (SIMPLE CHOICE PREPAID MOBILE INTERNET?)

Port-in options..
  • Call 1-866-782-8777 to add a free line to existing account (I presume it cannot be done online)
  • Is there a $30 activation fee to add a new line to the free plan?

Appreciate if folks who have recently undertaken this process can advice... (what worked, what didn't, ...)
Regards.
People add lines all the time. One poster added one just yesterday (after being turned down once and being advised here to just try again).

Just in the last day or two, there is discussion of yecent cases where H2O often stalls for days and so may not be a good choice.

You cannot purchase an Ultra-mobile $1 sim on EBay and use it for paygo like that. I doubt you can use a regular TMobile sim with Simple mobile either. You would need a Simple Mobile sim. Maybe that is what you meant.

People use a whole variety of other MVNO's as have been mentioned in recent posts, including TracFone. It does not matter which among them. There is no consensus any more. I will leave it to others if they want to recommend one in particular.

The $30 activation fee is waived as it always has been.
Last edited by comintel November 20, 2019 at 02:37 AM.
Nov 20, 2019 12:07 PM
878 Comments
Joined Feb 2011
raja777mNov 20, 2019 12:07 PM
878 Comments
Quote from rhpks :
I have a 1-Year free Sprint plan that expires in Apr'20 that currently has 2 lines. I am planning to add another 2 lines (on another Sprint account). I have read through the most recent posts and am trying to understand/compile the port-out and port-in options.


Can I still add lines to the free plan?

Port-out options..
  1. Ultramobile
    • Purchase ultramobile SIM on ebay.. ($1.99)
    • Activate through ultramobile.com and choose $3 PayGo plan
  2. h2o
    • Purchase h2o sim card from best buy for $1
    • On h2owirelessnow.com, port out to h2o. May have to select $10 pay-as-you-go plan
  3. T-mobile
    1. Purchase T-mobile SIM from ebay ($1.99)
    2. Activate thru T-mobile prepaid online, and choose $10/month Internet only plan (SIMPLE CHOICE PREPAID MOBILE INTERNET?)

Port-in options..
  • Call 1-866-782-8777 to add a free line to existing account (I presume it cannot be done online)
  • Is there a $30 activation fee to add a new line to the free plan?

Appreciate if folks who have recently undertaken this process can advice... (what worked, what didn't, ...)
Regards.
I didn't read all the above messages. You're saying sprint is taking new free lines? The offer has ended I thought.
Nov 20, 2019 12:08 PM
878 Comments
Joined Feb 2011
raja777mNov 20, 2019 12:08 PM
878 Comments
Quote from comintel :
As to Visible, $25 is the rate for their new Party Pay
https://www.visible.com/party-pay


Join Visible and pay $40 a month $25 for your first month..
I have only 1 line, that is another problem Smilie

Sign up for a Slickdeals account to remove this ad.

Nov 20, 2019 12:15 PM
7.4K Comments
Joined Oct 2013
comintelNov 20, 2019 12:15 PM
7.4K Comments
Quote from raja777m :
Join Visible and pay $40 a month $25 for your first month..
I have only 1 line, that is another problem Smilie
You are just looking at the standard terms. It is $25 a month permanently on Party Pay. (Higher briefly if people leave the 4 person group group and are not replaced promptly). The line you quote does not apply with Party Pay..

You only need one line of your own.

See https://www.reddit.com/r/Visible/...party_pay/ and then join a group at https://www.reddit.com/r/VisiblePartyPay/

VISIBLE IS MANAGING THE GROUPS on the Reddit forums. It is trivial to join a group there. You do not know anything about the other members of your group. You do not share your own information with other group members. It is just a facade to make "group" pricing available to anyone by stretching the meaning of "group.".
Last edited by comintel November 20, 2019 at 03:20 PM.
Nov 20, 2019 11:59 PM
234 Comments
Joined Nov 2016
DealHunter1006Nov 20, 2019 11:59 PM
234 Comments
Quote from raja777m :
I didn't read all the above messages. You're saying sprint is taking new free lines? The offer has ended I thought.
If you have an existing free plan that is ending March / April next year, you will be able to add up to 4 new lines to that plan. The expiry date of the new lines will be that of the original plan.
Nov 21, 2019 6:04 AM
156 Comments
Joined Aug 2015
rhpksNov 21, 2019 6:04 AM
156 Comments
Quote from comintel :
People add lines all the time. One poster added one just yesterday (after being turned down once and being advised here to just try again).

Just in the last day or two, there is discussion of yecent cases where H2O often stalls for days and so may not be a good choice.

You cannot purchase an Ultra-mobile $1 sim on EBay and use it for paygo like that. I doubt you can use a regular TMobile sim with Simple mobile either. You would need a Simple Mobile sim. Maybe that is what you meant.

People use a whole variety of other MVNO's as have been mentioned in recent posts, including TracFone. It does not matter which among them. There is no consensus any more. I will leave it to others if they want to recommend one in particular.

The $30 activation fee is waived as it always has been.
Thanks for your response.
I went back quite a few pages on this thread and could not find a reliable (and popular) method to port out (which carrier to use) nowadays.
  • Would using a Sprint MVNO (Tracfone, Ting) to port-out be a problem later on for porting back in?
  • Best buy has a few SIM cards for $1 (h2o, simple mobile, tracfone, ting, ..).
  • I do not see a cheap plan for Simple Mobile to add to (if required). The cheapest is $25.
  • Tracfone has $10 basic phone plan
  • Any recommendations?
Nov 21, 2019 6:20 AM
7.4K Comments
Joined Oct 2013
comintelNov 21, 2019 6:20 AM
7.4K Comments
Quote from rhpks :
Thanks for your response.
I went back quite a few pages on this thread and could not find a reliable (and popular) method to port out (which carrier to use) nowadays.
  • Would using a Sprint MVNO (Tracfone, Ting) to port-out be a problem later on for porting back in?
  • Best buy has a few SIM cards for $1 (h2o, simple mobile, tracfone, ting, ..).
  • I do not see a cheap plan for Simple Mobile to add to (if required). The cheapest is $25.
  • Tracfone has $10 basic phone plan
  • Any recommendations?
Yes there is no consensus any more. There are not enough people doing it any more. Just scattered individual recommendations.
The thread has a search function in the PC version and you can search on Tracfone for example:

First hit is https://slickdeals.net/forums/showpost.php?p=131987638&postcount=42223 just a few days ago.

Yes you have to avoid Sprint mvno's - you cannot port back from them.

Tracfone does not use Sprint so they are fine.

A few people have used Ting GSM side (GSM side only, not the CDMA side) because their sims were on sale. Ting officially discourages it but you can get away with it a few times at least.
Last edited by comintel November 20, 2019 at 10:42 PM.
Nov 21, 2019 6:52 AM
8.1K Comments
Joined Jul 2016
Genghis_KhanNov 21, 2019 6:52 AM
8.1K Comments
Quote from rhpks :
Thanks for your response.
I went back quite a few pages on this thread and could not find a reliable (and popular) method to port out (which carrier to use) nowadays.
  • Would using a Sprint MVNO (Tracfone, Ting) to port-out be a problem later on for porting back in?
  • Best buy has a few SIM cards for $1 (h2o, simple mobile, tracfone, ting, ..).
  • I do not see a cheap plan for Simple Mobile to add to (if required). The cheapest is $25.
  • Tracfone has $10 basic phone plan
  • Any recommendations?
i have used Tracfone byop sims when i ported out and back to sprint a few months back. i chose the $15 plan because they had a promo for that plan during that time. i would think you can use their cheapest $9.99 basic plan to port out and back into sprint. on the byop sim, i chose the tmobile sim. account number is the last 15 digits of your sim, and you can set up your pin when you make your tracfone account. pretty easy, no headache and port out of sprint just took like 10 minutes. you can port back into sprint once sprint's byod checker says your phone's imei number is eligible (which may take 10 to 20 minutes after you port out)
Pro
Nov 21, 2019 1:43 PM
2.4K Comments
Joined Jul 2015
MtF4392
Pro
Nov 21, 2019 1:43 PM
2.4K Comments
I just received my $200 Mastercard for adding a line on Sept. 4. I am shocked that it came through, and that I did not have to call to follow up.

The number was previously on a free plan on a different SSN. I ported to Tracfone (using the gift card promotion mentioned in the previous post), stayed on Tracfone for about 3 weeks, then ported into the active Sprint account. I never saw the banner ad for the gift card offer on that account, but read about it here and decided to give it a shot. Thanks to all who previously posted about it!
Nov 21, 2019 3:29 PM
234 Comments
Joined Nov 2016
DealHunter1006Nov 21, 2019 3:29 PM
234 Comments
Quote from rhpks :
Thanks for your response.
I went back quite a few pages on this thread and could not find a reliable (and popular) method to port out (which carrier to use) nowadays.
  • Would using a Sprint MVNO (Tracfone, Ting) to port-out be a problem later on for porting back in?
  • Best buy has a few SIM cards for $1 (h2o, simple mobile, tracfone, ting, ..).
  • I do not see a cheap plan for Simple Mobile to add to (if required). The cheapest is $25.
  • Tracfone has $10 basic phone plan
  • Any recommendations?
i was able to use $1 Ting SIM when it was on sale at BestBuy without any issues.

Sign up for a Slickdeals account to remove this ad.

Nov 22, 2019 1:52 PM
27 Comments
Joined Oct 2016
askinanightNov 22, 2019 1:52 PM
27 Comments
Quote from comintel :
If you are missing the $10 monthly credit, I would complain about it as such. It has shown as $35 for a while but there should also be a separate but parallel $10 BYOD credit (unless you subscribed recently at which point the credit was dropped).

Or $40 less $5 autopay credit less $10 credit.

Did you check for a separate monthly $10 credit? I am sure you probably did check but I have to ask.

Noone gets it anymore unless they subscribed before the price increase as you did. (People who subscribed when it first started are still paying $15 a month).

So just tell the agent they need to check further.

If will be easy to escalate if need be (email [email protected]) but that should not even be necessary.

Try using Chat if you called. If you chatted, try calling.

But hopefully some people will post to confirm from personal experience.
Chatted again a couple days later and got a very helpful agent compared to the first two. She confirmed I was signed up for the $25/line and even gave me the date and time of the original call from when I first signed up for it. I told her my current bill and last bill were charged at $35/line, so she spoke to her supervisor and got permission to take $10 off per line on both of those bills. The first credit already showed up on my current bill but I'm still waiting for the credit for my last bill...she said it should be an additional credit on my current bill and should be posted by today. We'll see if it actually happens.

Like I said she was super helpful and seemed to know what she was doing. Hopefully I get the other credit and my bill is correct from here on out.

My suggestion for anyone else dealing with this would be to explain the situation and ask for a credit for your overcharged bills. If the agent can't do it I suggest ending the chat and trying again with a different agent. It's just like any other profession, some are just phoning it in but others want to help and will go the extra mile.
Based on the other user's experience I would avoid escalating this issue to a supervisor or anyone else besides the initial agent. The first agent you speak with should be able to help if they know what they're doing.

Join The Conversation

Share your experience with the Slickdeals community

Share information with the community. Please follow our Community Guidelines and be kind!