64GB Samung Galaxy S8 Unlocked Smartphone $425, S8+ Expired

How to escalate a rejected trade-in
Many valid trade-ins were rejected. Calling samsung customer support has been frustrating and ineffective. The most effective way to escalate this is to e-mail [email protected] and [email protected]. Most are reporting success. Good luck!


FAQ regarding this trade-in offer:
http://www.samsung.com/us/trade-i...questions/


Samsung Trade-In Program Frequently-Asked Questions- UDPATE 7/14/2017- Samsung is rejecting many trade ins. Overall the pattern seems to be higher rejection of Apple devices, and almost universal success with cheap/new Walmart phone trade ins. "Wear and tear" is frequently the reason for rejection. Samsung is not being responsive to complaints regarding rejection, currently the only option available is to call customer service and ask for escalation of your trade in rejection, and ask for ticket number, Samsung then replies 1-2 weeks for follow up, and they don't send email confirmation of tickete. Future trade in DEAL HUNTERS BE WARNED- send them a cheap/new phone, not your old Apple or slightly used phone

Answers to questions that have been asked and answered many, many times:

**Will my [insert phone brand/model] be accepted for a trade-in? No one knows if your specific phone will be accepted. PLEASE STOP POSTING! For starters, it must have Android or Apple IOS. Phones with Windows OS, Blackberry OS or Palm OS are not eligible for this promotion.

**How much is my phone worth? Will I get $200 as long as it is Android or IOS? Who the fark knows! Samsung has been giving conflicting information. They have told some people phones are worth "up to $200" and the final value will be determined by a technician. They have told others that they will get the full trade-in value also long as the Android or IOS phone is in good working order, normal wear and tear, no cracks or water damage, not blacklisted, etc. The general consensus is that Samsung will probably accept any phone for the full value if these conditions are met <----------- NOT TRUE 7/14/2017

**The keyboard [or wifi or speaker or whatever] is not working. Will Samsung accept my phone? Probably not, don't send it.

**OMG! I received my phone but there was no shipping label!!! What am I going to do? Wait for a follow-up email from Samsung. For details, scroll down in this wiki to "Shipping instruction e-mail content." Some buyers have been able to access the shipping label on their Samsung order page."

Interested in trading in your old smartphone for a new Galaxy S8 or S8+? This page answers key questions.

General Information
What is the Samsung Trade-In Program?
The Samsung Trade-In Program allows customers purchasing a Samsung Galaxy S8 or Galaxy S8+ to trade in an eligible device and receive an instant trade-in credit toward the purchase of their new Galaxy Smartphone. Click here for the Samsung Trade-In Program terms and conditions.
What devices can I trade in? How much will I get for it?
Any smartphone running iOS or Android operating system is eligible for Trade-in.
Eligibility and Trade-in value are product and carrier specific and may vary depending on the time of purchase. Additionally, if you are purchasing an unlocked device, trade-in values will vary. Please refer to our website for the most up to date information on eligible devices and Trade-in value.
The device I'm trading in is the one I currently use. Can I still trade it in?
Yes! When you complete your order, Samsung will ship you your new Galaxy S8 or S8+, so that you can activate it and transfer your data, contacts, etc. before you ship your current device back to us. You can transfer your information from the old device to your new one using Samsung Cloud, a data cable, or any of the other methods described in the documentation that accompanies your new device. Please note that you will need to ship the device being traded in back to us within 15 days of the date on which you receive your new device, or your credit card will be charged for the amount we gave to you as a trade-in credit toward your new Galaxy S8 or Galaxy S8+.
The device I'm trading in is one that I bought using an equal payment or other financing plan, and I still have payments left on it. Can I still trade it in?
Yes – however, please note that all remaining payments on the device you're trading in are your responsibility. You may also be subject to additional fees. Check with your current carrier for details.
What condition does my device have to be in in order for me to trade it in?
In order to trade in your device, it must meet the following conditions:
· It cannot be on a black list of any kind;
· It must be able to be powered on;
· It can only be in a condition consistent with normal wear and tear;
· It cannot have a cracked screen; and;
· It cannot have any water damage of any kind
What if Samsung determines that my device does not meet the minimum conditions?
We will evaluate your device when we receive it, and if it does not meet the conditions described above, we will value it at $25 and charge you the difference between $25 and the amount of the trade in value that was applied to the purchase of your new Galaxy Smartphone. If you do not send Samsung your device within 15 days of receiving your new device, Samsung will charge you the full amount of the trade-in value that was applied to your purchase. Please note that your old device cannot be returned to you.

Trading in Your Device
When I ship back to Samsung the device I'm trading in, should I send the charger, case or other accessories with the device?
No – you should only ship the device back to Samsung, and if you no longer need them, discard the other accessories in accordance with your local trash and recycling regulations. No trade in value is offered on anything other than the device, and if you do ship accessories back with the device, those accessories will not be returned.
How do I remove all of the personal information on my device before I trade it in?
Refer to the user manual or support page on Samsung's website for how to do a factory reset on your current device, prior to shipping it back to Samsung. In addition, make sure that you remove all passwords, locks, SIM cards and memory cards before sending the device to Samsung. If these items are sent with your device, they will not be returned. Please note that Samsung assumes no responsibility for any personal information you leave on your device when you ship it back to Samsung as a trade in.
What happens to my device once I send it back to Samsung?
You will receive an email from Samsung when your device has been received and evaluated; as long as the device meets the criteria described above, you don't need to do anything else.
What if I lost or threw out the shipping label that was sent to me for my trade in?
If you have lost or discarded the shipping label, please log into your Samsung account and reprint the label from your my orders page. If you require additional assistance please contact us at 855-726-8721.
What if I decide that I want my old device back after I send it to Samsung?
When you ship your old device to us, you are transferring ownership of it to Samsung and it cannot be returned to you for any reason.
What if I change my mind about the trade-in before I ship it to Samsung?
If you decide after you make your purchase that you don't want to trade in your old device, you don't need to do anything. Approximately 15 days after the date on which you receive your new Galaxy smartphone, Samsung will charge you for the amount of the trade-in value that was applied to your order, using the same payment method that you used when you completed your initial order with us. If you do not have sufficient credit available on the credit card or other account you used when you placed your order, Samsung will contact you and you must provide an alternative method.
I got an email saying that my device doesn't meet the trade-in requirements; what do I do?
If we receive the device you're trading in and it does not meet the conditions described above, we will value it at $25 and charge you the trade–in value that was applied to the purchase of your new Galaxy Smartphone minus $25. If you do not return the device within 15 days of receiving your new device, Samsung will charge you the full trade-in value that was applied to the purchase of your new Galaxy Smartphone. Please note that your old device cannot be returned to you.
Can I return my new device if I decide to do that?
We're sure you'll love your new Galaxy Smartphone but, just in case, our normal return policy applies.
What if I have other questions?
We're here to help!! Please call us at 855-726-8721, 9:00 AM – 9:00 PM EST, seven days a week, and we'll be happy to assist you with any additional questions you may have.

Shipping instruction e-mail content:

Dear xxxx,
Congrats on your order with the Samsung Trade-In Program! You have saved a total of $200 through our Trade-In Program.

What's Next?
By now, you must have received your order. If you have not yet received your phone, please wait for your order to be delivered before sending in your Trade-In phone.
What to do with your Trade-In device
1. Transfer all of your personal information from the Trade-In phone into the new phone.
2. Please remove all passwords, user locks, and SIM cards from your Trade-In phone before shipping it to us.

Shipping Instructions
1. Use the same box in which you got your new phone to package your Trade-In device.
2. Your shipping label is attached electronically to this email as a PDF file. Please print out the attached shipping label and tape it on the outside of the package.
3. Drop off the package at any authorized FedEx Ship Center.
FEDEX INFORMATION
• You can drop off your package to the nearest FedEx location. Click here [fedex.com] to find one nearest you.
• Please do not use a FedEx Drop Box when making a return. All packages must be dropped off at a FedEx Ship Center.

Important Information
• You have until July 6, 2017 to send your old Samsung phone to us.
• Please make sure to check the conditions below are met.
1. Phone Powers On
2. Normal Wear and Tear
3. No Cracked Screen
4. Not Bricked. Not Blacklisted

• REMEMBER: If you do not send in your Trade-In Device within 15 days of receiving your new device or if your Trade-In Device does not meet the minimum conditions or is not otherwise eligible for Trade-In, you agree to pay Samsung the full trade-in value or full trade-in value listed minus $25, respectively. You authorize such charge to be made on the same payment method, or same Samsung Financing method, used for this transaction as applicable. No device will be returned to you. Click to see the Terms and Conditions [samsung.com] of the Samsung Trade-In Program.
• You can use the original Samsung box you received, or any plain, unmarked cardboard box or padded envelope to ship your return. If you decide not to use the original box you received with your new device, please be sure to appropriately pack the device you are returning to avoid damage during shipment.




Model number for the S8+ is SM-G955U
Model number for the S8 is SM-G950U

Heads up.

Unlocked version have major problem with software update. In case of S7 unlocked version, It did not get monthly security and other update, but received quarterly update. Other major update will always be after all major carrier receives update.
This is major problem if you are expecting fast software update.

^^ This was true in the past, but seems to be fixed now. There was just an update a couple weeks ago, and the unlocked S8 models got it a few days after TMobile/Sprint, and before Verizon/AT&T models.


*Personal Opinion
Samsung makes very capable phone with great design. However, One of the major downside of it not having its own OS system is update.Unlike Google or Apple who gets software update as soon as they are released, All this relationship among google, carrier, and Samsung delays software update heavily. Samsung and Carrier will try their best for maybe 1st year of release. But, YOU will not get update promptly once you are past honeymoon period. It is very often the case your update will be delayed more than 8 months. This is very long time to wait and it is possible Google devices is getting newer version of android when Samsung did not get update for past version.

Please refer to this article about difference between unlocked and carrier version

https://www.androidcentral.com/ga...vs-carrier

Also be aware of LagWiz (aka, TouchWiz). Even with powerful Qualcomm 835 SoC, YouTube reviewers saying TouchWiz is so bloated, it still lags:

https://www.youtube.com/watch?v=3...H45M&t=400

solomonshv: in regard to the trade in, samsung is desperate for sales. they will accept anything you send them, as long as it powers on and in good physical shape. there was a similar promo for the GS6 around 2 years back. i sent in a palm treo 680 i found laying around in a bin, which at that point had to have been 10 years old. they took it, i got my discount.

Wouldn't worry too much about trade-in as long as you meet basic requirements NOT TRUE 7/14/2017, multiple trade ins rejected by Samsung:
drlj78: Article confirming desperation for sales:
TLDR This is allowing Samsung to cut price without cutting price from retail.https://www.forbes.com/sites/grea...discounts/

philipj: If anyone purchasing the unlocked version wishes to change the software to the carrier-branded software, the instructions are here:
https://forum.xda-developers.com/...0-t3609487
This would be if a carrier-branded version offers specific functionality that the unlocked version does not (for example, AT&T wifi calling does not work on the unlocked version).

Opt-out of Samsung Arbitration within 30-days of Purchase. [samsung.com]
(see end of Terms & Conditions / Health & Safety Information, Section 1: Arbitration Agreement)

Quote : You may opt out of this Agreement by providing notice to Samsung no later than 30 calendar days from the date of the first consumer purchaser's purchase of the Product. To opt out, you must send notice by e-mail to [email protected], with the subject line: "Arbitration Opt Out." You must include in the opt-out email (a) your name and address; (b) the date on which the Product was purchased; (c) the Product model name or model number; and (d) the IMEI or MEID or Serial Number, as applicable, if you have it (the IMEI or MEID or Serial Number can be found (i) on the Product box; (ii) on the Product information screen which can be found under "Settings;" (iii) on a label on the back of the Product beneath the battery, if the battery is removable; and (iv) on the outside of the Product if the battery is not removable). Alternatively, you may opt out by calling 1-800-SAMSUNG (726-7864) no later than 30 calendar days from the date of the first consumer purchaser's purchase of the Product and providing the same information. These are the only two forms of notice that will be effective to opt out of this Agreement. Opting out of this Agreement will not affect in any way the benefits to which you would otherwise be entitled, including the benefits of the Standard Limited Warranty.

**$49 deal for Samsung Gear 360 is dead. Was valid only until 6/19**

Phone number: 1-855-726-8721, option 2
How to escalate a rejected trade-in
Many valid trade-ins will be rejected. Calling samsung customer support has been frustrating and ineffective. The most effective way to escalate this is to e-mail [email protected] and [email protected]. Most are reporting success. Good luck!

Dispute the charge with your bank. (I hope you used Amex)

If you have time to waste then take a look at these other options.

http://www.samsung.com/us/Legal/P...rbitration
Opt out of arbitration with Samsung
[email protected]

File a complaint against Samsung
https://www.ftc.gov

BBB to file a complaint against Samsung
https://www.bbb.org/new-jersey/co...fy/1004901

CA state attorney general office
https://oag.ca.gov/contact/consum...or-company

If outside California simply Google
"Filing a Complaint with the 'XX' Attorney General"

Link to this Wiki