Joined Jan 2012
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Forum Thread
Seeking Help with mentally disabled person duped by AT&T into unneeded wireless & hotspot contracts
May 22, 2018 at
08:28 PM
Know a mentally disabled woman who was just divorced, and for first time is on her own, with two kids. She's epileptic and had brain surgery. The seizures stopped, but she has extremely limited comprehension, so learns very slowly. Unfortunately, she doesn't seem to be able to remember her limitations. She works FT but earns very little n her ex isn't paying the court-ordered child support (claims he's on disability.) First time sh's ever been on her own, and I'm trying to guide her toward finding a government support agency, as she has no family to assist.
Main issue is that she was called by AT&T and convinced to sign up for an internet hotspot for $150+/mo, and a single cellphone for her daughter for $70+/mo, both for 2-year contracts. She can't afford either. And, somehow, her 1st useage bill was $600!
So I need to know if anyone can advise how to cancel those contracts Without Paying Penalties. Thank you
(Spent 15mins searching SD and can't find any related posts, or even the old posts I used to see re canceling wireless contracts.)
Main issue is that she was called by AT&T and convinced to sign up for an internet hotspot for $150+/mo, and a single cellphone for her daughter for $70+/mo, both for 2-year contracts. She can't afford either. And, somehow, her 1st useage bill was $600!
So I need to know if anyone can advise how to cancel those contracts Without Paying Penalties. Thank you
(Spent 15mins searching SD and can't find any related posts, or even the old posts I used to see re canceling wireless contracts.)
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Do this:
https://consumercomplai
And I'm not calling you a liar OP... but something seems strange to me that if she were truly mentally incompetent, how is she still able to have primary custody of her kids?
And I'm not calling you a liar OP... but something seems strange to me that if she were truly mentally incompetent, how is she still able to have primary custody of her kids?
Thanks for the suggestions. Hopefully she'll take some guidance.
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2) go to local news. Thelocal NBC station [nbcconnecticut.com]here does consumer protection stuff (I think most NBC stations do across the country). PLENTY of things they cover on air were CLEARLY the person's fault (not the company) but the company caves because it's super bad PR to argue over irrelevant crap (a single contract is irrelevant in the grand scheme of things).