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Refer to forum thread for additional details and discussion. ~RevOne
Quote from pichandru :Dial (800) 901-9878 and wait for more options and then say CustomerService.
You do need to have a ATT number here.
Quote from xiaoxiaoniao :Just in case you encounter the deadlock of robot chatting when activate your account.
Have you already started to activate your number?
Do you have a phone number?
answer: yes (if porting)
Tell them the number you are porting. You will likely have to do it 3 times, as they won't find it in their system.
I had to answer 'no" to having a number eventhough I was porting because if I answered "yes", then after I gave the robo-assistant my "to port" number it would say that I'd have to call customer service and kick me out. Saying "no" would continue as this guide outlines.
[end of edit 10-05-2019]
Is this for a mobile phone?
Do you have the box the device came in?
answer: yes (assuming you have the sim card with the iccid)
Do you have iccid?
They may say that SIM card is already activated.
Do you already have an account?
Then you will be connected to a real person.
Note: if you make a mistake and say you do not already have an account, they will tell you that you need to go get a new SIM from an AT&T store. That is not true. Call back and go through the process again and make sure to say you have an account. The human will help finish the port and activate your account.
Quote from Mr_Skull :Some links in case they're of any help.
To activate a prepaid SIM- https://www.att.com/prepaid/activ...ivate.h
Mine said it was activated but I couldn't call 611 for customer service on the device and I couldn't log into the account post activation screen. Had to wait till wife came home with her phone to call support. Credit card only showed a charge for $5 sim at this time.
This is to check the progress of a number being ported to ATT- https://www.att.com/port/lnpEntryWeb.do
Mine now says "completed" but before and during activation it stated "confirmed" I believe. I entered the number to port during original checkout and I checked my old carriers website and it showed the number had been deactivated and service canceled yesterday. ATT Chat told me service / SIM was activated and to wait 45 minutes, power cycle phone, and all should be good. Still couldn't call 611 or any numbers on device an hour later. When I did finally get CSR on wifey's phone I told CSR I had activated the line on the SIM/IMCI with the link above and it was successful, I was porting a number, old carrier showed line was deactivated / disconnected, and then relayed to CSR whatever the "port status" link showed above. She put me on hold, told me the port was still processing but she would push it, hold again, and she returned saying the port was done and I'd need to pay the $300 (plus taxes) to get service activated. Gave her CC info and shortly afterwards did a test call with my phone and verified data was operational.
Ironically I avoided the Target card fiasco because I though it would add an opportunity for error but if I had the cards when she asked for payment I probably could have just read the numbers off.
And as I typed this I received a 2nd notification of payment text and my credit card has two $328 pending charges from AT&T... #facepalm