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Just in case you encounter the deadlock of robot chatting when activate your account.
call 877-426-0525 Have you already started to activate your number? answer: yes Do you have a phone number? answer: yes (if porting) Tell them the number you are porting. You will likely have to do it 3 times, as they won't find it in their system. [edit 10-05-2019] I had to answer 'no" to having a number eventhough I was porting because if I answered "yes", then after I gave the robo-assistant my "to port" number it would say that I'd have to call customer service and kick me out. Saying "no" would continue as this guide outlines. [end of edit 10-05-2019] Is this for a mobile phone? answer: yes Do you have the box the device came in? answer: yes (assuming you have the sim card with the iccid) Do you have iccid? answer:yes They may say that SIM card is already activated. Do you already have an account? answer:yes !!! Then you will be connected to a real person. Note: if you make a mistake and say you do not already have an account, they will tell you that you need to go get a new SIM from an AT&T store. That is not true. Call back and go through the process again and make sure to say you have an account. The human will help finish the port and activate your account. |
Some links in case they're of any help.
To activate a prepaid SIM- https://www.att.com/prepaid/activ...ivate.h Mine said it was activated but I couldn't call 611 for customer service on the device and I couldn't log into the account post activation screen. Had to wait till wife came home with her phone to call support. Credit card only showed a charge for $5 sim at this time. This is to check the progress of a number being ported to ATT- https://www.att.com/port/lnpEntryWeb.do Mine now says "completed" but before and during activation it stated "confirmed" I believe. I entered the number to port during original checkout and I checked my old carriers website and it showed the number had been deactivated and service canceled yesterday. ATT Chat told me service / SIM was activated and to wait 45 minutes, power cycle phone, and all should be good. Still couldn't call 611 or any numbers on device an hour later. When I did finally get CSR on wifey's phone I told CSR I had activated the line on the SIM/IMCI with the link above and it was successful, I was porting a number, old carrier showed line was deactivated / disconnected, and then relayed to CSR whatever the "port status" link showed above. She put me on hold, told me the port was still processing but she would push it, hold again, and she returned saying the port was done and I'd need to pay the $300 (plus taxes) to get service activated. Gave her CC info and shortly afterwards did a test call with my phone and verified data was operational. Ironically I avoided the Target card fiasco because I though it would add an opportunity for error but if I had the cards when she asked for payment I probably could have just read the numbers off. And as I typed this I received a 2nd notification of payment text and my credit card has two $328 pending charges from AT&T... #facepalm |
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In the end I spent $256.50 target redcard + $5.37 SIM = $261.87/12 = $21.82 a month for a year!
Now I need to do this for my wife's account but we still have $70 from gift cards on our Cricket account.
In the end I spent $256.50 target redcard + $5.37 SIM = $261.87/12 = $21.82 a month for a year!
Now I need to do this for my wife's account but we still have $70 from gift cards on our Cricket account.
Edit: Prepaid data speed (4-5Mbps down) is much slower than my postpaid speed (40+ Mbps). It was the same experience across different devices.
Also, can I use this on my Verizon LG G6? I did a quick google search and it looks like I can.
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"...Requires purchase of AT&T PREPAID phone at Walmart & activation of new line of service on $50/mo. Available in store or at walmart.com only. First month service charge & applicable sales tax due at sale. Excludes upgrades. After high-speed data allotment is used, data speeds slowed to 128Kbps. Other fees, charges, & restrictions apply."
Edit: Prepaid data speed (4-5Mbps down) is much slower than my postpaid speed (40+ Mbps). It was the same experience across different devices.
My assumption is that att prepaid is as fast as postpaid. If not not so much better than cricket that limits download to 8mbps. Can anyone confirm this as well?
It happened across two days and i have used only 200mb so far. I will try again tomorrow and update.
Edit1: 8/19. checked it today and the same thing. prepaid was 4-5mbps while the postpaid was 40+.
Edit2: 8/20. checked the account again and saw data saver was still on (I remember disabling it...). Once off, the speed returned to normal.
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call 877-426-0525
Have you already started to activate your number?
answer: yes
Do you have iccid?
answer:yes
Do you know the account number?
answer:yes !!!
Then you will be connected to a real person.