This is the link to check the port status of a number to AT&T if you're attempting to transfer a number: https://www.att.com/port/lnpEntryWeb.do (slickdeals may mangle the URL, causing the page to fail to load. edit it in your location bar to remove everything after ".do")
Here's the link to activate a prepaid SIM. My attempt to activate stated the SIM was already activated: https://www.att.com/prepaid/activ...ivate.h
Helpful Numbers:
AT&T Prepaid customer service (800) 901-9878
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from pichandru
Dial (800) 901-9878 and wait for more options and then say CustomerService.
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You do need to have a ATT number here. |
This is the process when porting in an existing number (I have done it twice now):
1) Insert new SIM in phone
2) Activate the sim online at att.com/activateprepaid (enter your number you are porting, the SIM ICCID, and your zip code)
3) The activation should succeed, and it will tell you to click a button to Manage your Account. Click it.
4) Manage Account will bring you to www.paygonline.
5) Finish your port in by calling ATT. Follow these instructions:
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from xiaoxiaoniao
Just in case you encounter the deadlock of robot chatting when activate your account.
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call 877-426-0525 Have you already started to activate your number? answer: yes Do you have a phone number? answer: yes (if porting) Tell them the number you are porting. You will likely have to do it 3 times, as they won't find it in their system. [edit 10-05-2019] I had to answer 'no" to having a number eventhough I was porting because if I answered "yes", then after I gave the robo-assistant my "to port" number it would say that I'd have to call customer service and kick me out. Saying "no" would continue as this guide outlines. [end of edit 10-05-2019] Is this for a mobile phone? answer: yes Do you have the box the device came in? answer: yes (assuming you have the sim card with the iccid) Do you have iccid? answer:yes They may say that SIM card is already activated. Do you already have an account? answer:yes !!! Then you will be connected to a real person. Note: if you make a mistake and say you do not already have an account, they will tell you that you need to go get a new SIM from an AT&T store. That is not true. Call back and go through the process again and make sure to say you have an account. The human will help finish the port and activate your account. |
7) At this point, you just need to add $300 to your account, and your service will be active. You can either a) give the agent your credit card number OR prepaid card PINs, b) log into paygonline.com and provide your credit card or prepaid card PINS, or c) wait for the charge to go through on the credit card you submitted when initially ordering online.
My first time, I tried option c, trying to avoid being double charged - but it never happened. I waited over 12 hours before finally calling in and providing my credit card. I have not been double charged.
My second time, I did option b and entered prepaid card PINs at paygonline.com. As soon as my balance reached $300, my service was active.
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from Mr_Skull
Some links in case they're of any help.
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To activate a prepaid SIM- https://www.att.com/prepaid/activ...ivate.h Mine said it was activated but I couldn't call 611 for customer service on the device and I couldn't log into the account post activation screen. Had to wait till wife came home with her phone to call support. Credit card only showed a charge for $5 sim at this time. This is to check the progress of a number being ported to ATT- https://www.att.com/port/lnpEntryWeb.do Mine now says "completed" but before and during activation it stated "confirmed" I believe. I entered the number to port during original checkout and I checked my old carriers website and it showed the number had been deactivated and service canceled yesterday. ATT Chat told me service / SIM was activated and to wait 45 minutes, power cycle phone, and all should be good. Still couldn't call 611 or any numbers on device an hour later. When I did finally get CSR on wifey's phone I told CSR I had activated the line on the SIM/IMCI with the link above and it was successful, I was porting a number, old carrier showed line was deactivated / disconnected, and then relayed to CSR whatever the "port status" link showed above. She put me on hold, told me the port was still processing but she would push it, hold again, and she returned saying the port was done and I'd need to pay the $300 (plus taxes) to get service activated. Gave her CC info and shortly afterwards did a test call with my phone and verified data was operational. Ironically I avoided the Target card fiasco because I though it would add an opportunity for error but if I had the cards when she asked for payment I probably could have just read the numbers off. And as I typed this I received a 2nd notification of payment text and my credit card has two $328 pending charges from AT&T... #facepalm |
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can't beat $19/mo for 12mo with 8gb and no added tax or fee. This should be illegal 😂
can't beat $19/mo for 12mo with 8gb and no added tax or fee. This should be illegal 😂
Also, since you bought and load successfully the prepaid cards, could you share the link to the seller on eBay?
Appreciate your help.
I'm trying to gather as much info as possible since I'm one week away fro doing it myself.
My take: Go through the normal route, unless you stand to save significant amount (I paid $270 - 5% cash back on 270). It's not worth the hassle otherwise.
Also, since you bought and load successfully the prepaid cards, could you share the link to the seller on eBay?
Appreciate your help.
I'm trying to gather as much info as possible since I'm one week away fro doing it myself.
Very little hassle but for $19mo with no added tax or fee's well worth it
can't beat $19/mo for 12mo with 8gb and no added tax or fee. This should be illegal 😂
Very little hassle but for $19mo with no added tax or fee's well worth it
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Very little hassle but for $19mo with no added tax or fee's well worth it
- Ordered SIM/$300 plan with CC on Monday 9/9
- Received SIM on Wed 9/11 - decided to wait to activate
- Started at 12:30 on Thurs 9/12 and completed around 2pm - with constant effort
- Had checked that my port from Republic Wireless was 'confirmed' (on Republic's end all was entirely smooth)
- Inserted new sim in powered off phone and powered up - recognized att network - but nothing active
- Went to online link as suggested above - entered all my input and was told great activated go to manage account link
- As others have experienced - it did not recognize my phone number or pin or 'forgot' password
- As suggested above finally got to 'chat' and requested to be connected with Port via chat. They said only by could be reached by call but that they'd have porting dept call me at my home number (landline) - a tech called promptly, asked what I wanted and then transferred me to Porting dept. The problem though, was while I could hear them, they couldn't hear me and they hung up. And trying to call the porting number back at 888-898-7685 or calling 877-426-0525 never got me to a live person. All responses resulted in invalid number/account/ and endless loop or referring me to go to an AT&T store.
- I got to chat a second time - with exactly the same result - porting person could NOT hear me.
- I got to chat a 3rd time and asked that they keep the chat open; when the tech person came on the line I asked that they also remain on the line until I confirmed that the porting person could hear me or have him act as an intermediary. The porting person could hear me while the tech person remained on the line and he put himself on mute while I completed the port via the porting person.
- After she told me I was good to go - I kept her on the line while I went to paygonline.com to create the account giving me number as account, and last 4 digits as pw and did receive a text with temporary password and was able to create the account and pay via credit card. I did not go the prepaid card route.
I am glad that I won't have to interact with AT&T prepaid for 300 days....Porting from Cricket to Republic was flawless. Porting from Republic (despite horror stories in the past since number can be perceived as landline) was flawless. But the AT&T side of things was less than stellar.But the feedback from others on this board gave me a good idea what to expect - and I allowed enough time and had all the info necessary to get it done. Thanks!
Update 9/13 - to add insult to injury - at 4am today received a 2nd charge to credit card for same amount. Both pending - I added a dispute note to today's charge.
Ex: you have 4GB from January. So, Feb you get 12GB of Data. You only use 3 GB in Feb, so you're left with 9GB. Well, in this case you'll lose 1GB and only 8GB will rollover to Mar.
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will get the sim today...i need to freeze my CC before I contact CSR , right?
also ported the number...hope it would be smooth.
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