This is the link to check the port status of a number to AT&T if you're attempting to transfer a number: https://www.att.com/port/lnpEntryWeb.do (slickdeals may mangle the URL, causing the page to fail to load. edit it in your location bar to remove everything after ".do")
Here's the link to activate a prepaid SIM. My attempt to activate stated the SIM was already activated: https://www.att.com/prepaid/activ...ivate.h
Helpful Numbers:
AT&T Prepaid customer service (800) 901-9878
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from pichandru
Dial (800) 901-9878 and wait for more options and then say CustomerService.
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You do need to have a ATT number here. |
This is the process when porting in an existing number (I have done it twice now):
1) Insert new SIM in phone
2) Activate the sim online at att.com/activateprepaid (enter your number you are porting, the SIM ICCID, and your zip code)
3) The activation should succeed, and it will tell you to click a button to Manage your Account. Click it.
4) Manage Account will bring you to www.paygonline.
5) Finish your port in by calling ATT. Follow these instructions:
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from xiaoxiaoniao
Just in case you encounter the deadlock of robot chatting when activate your account.
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call 877-426-0525 Have you already started to activate your number? answer: yes Do you have a phone number? answer: yes (if porting) Tell them the number you are porting. You will likely have to do it 3 times, as they won't find it in their system. [edit 10-05-2019] I had to answer 'no" to having a number eventhough I was porting because if I answered "yes", then after I gave the robo-assistant my "to port" number it would say that I'd have to call customer service and kick me out. Saying "no" would continue as this guide outlines. [end of edit 10-05-2019] Is this for a mobile phone? answer: yes Do you have the box the device came in? answer: yes (assuming you have the sim card with the iccid) Do you have iccid? answer:yes They may say that SIM card is already activated. Do you already have an account? answer:yes !!! Then you will be connected to a real person. Note: if you make a mistake and say you do not already have an account, they will tell you that you need to go get a new SIM from an AT&T store. That is not true. Call back and go through the process again and make sure to say you have an account. The human will help finish the port and activate your account. |
7) At this point, you just need to add $300 to your account, and your service will be active. You can either a) give the agent your credit card number OR prepaid card PINs, b) log into paygonline.com and provide your credit card or prepaid card PINS, or c) wait for the charge to go through on the credit card you submitted when initially ordering online.
My first time, I tried option c, trying to avoid being double charged - but it never happened. I waited over 12 hours before finally calling in and providing my credit card. I have not been double charged.
My second time, I did option b and entered prepaid card PINs at paygonline.com. As soon as my balance reached $300, my service was active.
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from Mr_Skull
Some links in case they're of any help.
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To activate a prepaid SIM- https://www.att.com/prepaid/activ...ivate.h Mine said it was activated but I couldn't call 611 for customer service on the device and I couldn't log into the account post activation screen. Had to wait till wife came home with her phone to call support. Credit card only showed a charge for $5 sim at this time. This is to check the progress of a number being ported to ATT- https://www.att.com/port/lnpEntryWeb.do Mine now says "completed" but before and during activation it stated "confirmed" I believe. I entered the number to port during original checkout and I checked my old carriers website and it showed the number had been deactivated and service canceled yesterday. ATT Chat told me service / SIM was activated and to wait 45 minutes, power cycle phone, and all should be good. Still couldn't call 611 or any numbers on device an hour later. When I did finally get CSR on wifey's phone I told CSR I had activated the line on the SIM/IMCI with the link above and it was successful, I was porting a number, old carrier showed line was deactivated / disconnected, and then relayed to CSR whatever the "port status" link showed above. She put me on hold, told me the port was still processing but she would push it, hold again, and she returned saying the port was done and I'd need to pay the $300 (plus taxes) to get service activated. Gave her CC info and shortly afterwards did a test call with my phone and verified data was operational. Ironically I avoided the Target card fiasco because I though it would add an opportunity for error but if I had the cards when she asked for payment I probably could have just read the numbers off. And as I typed this I received a 2nd notification of payment text and my credit card has two $328 pending charges from AT&T... #facepalm |
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iwheela
* Aug 16: I received AT&T text after I paid the amount in full.
AT&T Free Msg: Your plan charge was successful. Your next plan charge will be on 09/14/2019.
AT&T Free Msg: Your plan renews 09/14/19. If you have AutoPay you're all set! If not, find out how you can sign up at att.com/prepaidautopay
* Sep 15:
AT&T free msg: Success! Your AT&T PREPAID plan renewed without a hitch. Make note that your next payment date is 10/14/19. To manage your account, go to att.com/myprepaid
^^^ plan renews every 30-days for a total of 12 renewal periods.
* Aug 15: I received AT&T text after I paid the amount in full.
AT&T Free Msg: Your plan renews 09/14/19. If you have AutoPay you're all set! If not, find out how you can sign up at att.com/prepaidautopay
* Sep 15:
AT&T free msg: Success! Your AT&T PREPAID plan renewed without a hitch. Make note that your next payment date is 10/14/19. To manage your account, go to att.com/myprepaid
^^^ plan renews every 30-days for a total of 12 renewal periods.
I'd like to know too
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* Aug 15: I received AT&T text after I paid the amount in full.
AT&T Free Msg: Your plan renews 09/14/19. If you have AutoPay you're all set! If not, find out how you can sign up at att.com/prepaidautopay
* Sep 15:
AT&T free msg: Success! Your AT&T PREPAID plan renewed without a hitch. Make note that your next payment date is 10/14/19. To manage your account, go to att.com/myprepaid
^^^ plan renews every 30-days for a total of 12 renewal periods.
iwheela
Update 9/16 - The second charge remained in pending over the weekend. I called 611 from my phone and they confirmed that it was a real, duplicate charge and I had to hold until they connected me with the payment office to issue a refund for the 2nd charge which will post in 1-3 days.
iwheela
I then called the prepaid department to get this plan added to my prepaid account. The rep did just that and told me I could make a total payment of $300 (credit card or prepaid card) with her or go online to do it myself. I chose to pay with prepaid cards (since I could get them for less than the actual value) which I didn't have yet, she said all the information needed to submit payment is on the prepaid card.
After getting the cards at target, i followed the instructions (on the cards) to make my payment. Once $300 was submitted, I received a text from AT&T confirming plan charge was successful.
I was lucky to encounter reps who knew what were doing & helped me without any issues.
I spent an easy 5 hours on the phone over the last two days with at&t. They lied to me countless times. Said I was getting the supervisor when they transfered me to post pay department. Another lady told me to talk to her, manager and I got transferred to business accounts. Finally found a helpful lady after explaining it to cs a half dozen times.
You know what, I don't even have time to explain all the hoops I had to jump through. Never mind with my at&t runaround story. I would not do this again!
iwheela
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