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expired Posted by novum_bonum • Sep 15, 2019
expired Posted by novum_bonum • Sep 15, 2019

$250 Visa card when upgrading existing Xfinity mobile line to iPhone 11 & Samsung Galaxy Note 10 - Must go to store

$250

Xfinity
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I'm starting a new thread since the existing one is for new line or port in.

I called Xfinity mobile customer care to ask if they are offering any promotion to existing customers to upgrade to latest iPhone 11 phones and I was informed, in no uncertain terms , that I'm eligible for $250 Visa card if I were to buy a new iPhone 11 (Max or otherwise). He even read some written promotion to confirm when I told him I was suspicious of that offer. I even pointed out their website states that a new line or a port in is required... but I was informed that is not required.

The only requirement is I will have to buy the phone at a local Xfinity store.

Recommended: Place your order for the new iPhones on or after September 20th, 2019 *IN STORE ONLY*


Try your luck at your local store. YMMV.

https://www.xfinity.com/mobile/su...ung-galaxy

https://www.xfinity.com/mobile/
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About the Poster
I'm starting a new thread since the existing one is for new line or port in.

I called Xfinity mobile customer care to ask if they are offering any promotion to existing customers to upgrade to latest iPhone 11 phones and I was informed, in no uncertain terms , that I'm eligible for $250 Visa card if I were to buy a new iPhone 11 (Max or otherwise). He even read some written promotion to confirm when I told him I was suspicious of that offer. I even pointed out their website states that a new line or a port in is required... but I was informed that is not required.

The only requirement is I will have to buy the phone at a local Xfinity store.

Recommended: Place your order for the new iPhones on or after September 20th, 2019 *IN STORE ONLY*


Try your luck at your local store. YMMV.

https://www.xfinity.com/mobile/su...ung-galaxy

https://www.xfinity.com/mobile/

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258 Comments

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Sep 20, 2019
1,089 Posts
Joined May 2010
Sep 20, 2019
Moonwalkr
Sep 20, 2019
1,089 Posts
Quote from ciber :
Is it possible to get a sealed unlocked iPhone 11 from the store?
Quote from ken94538 :
Anyone been in store and get the iPhone 11?
I just purchased an iphone 11 from the store. They come carrier locked; I did purchase the phone outright but they said it will take 48hrs to unlock.

The person I worked with said iphone 11 upgrades are eligible for the $250 gc.
Sep 20, 2019
55 Posts
Joined Nov 2007
Sep 20, 2019
alefcole
Sep 20, 2019
55 Posts
I can confirmed. I went to store and got a green iphone 11 for my daughter account. Her old BYOD phone remained with her old SIM. I GOT A NEW SIM FOR THE UPGRADED PHONE. I placed the new sim in her old phone and planning to give her a surprise on Christmas time. There is a flyer in the store that old customers are eligible for the 250 gift card. Thanks to the OP for the heads up.
Sep 20, 2019
101 Posts
Joined Oct 2018
Sep 20, 2019
spcl_agnt
Sep 20, 2019
101 Posts
Quote from alefcole :
I can confirmed. I went to store and got a green iphone 11 for my daughter account. Her old BYOD phone remained with her old SIM. I GOT A NEW SIM FOR THE UPGRADED PHONE. I placed the new sim in her old phone and planning to give her a surprise on Christmas time. There is a flyer in the store that old customers are eligible for the 250 gift card. Thanks to the OP for the heads up.
So essentially your daughter had her own unlocked phone on Xfinity service (not bought from Xfinity) and you got the same number on another Xfinity sim that you put in her old device just so that you can surprise her later and you would get the 250 visa card.

Just want to confirm once again before I head to the store 20 miles away from me Smilie

Are BYODs on xfinity in luck or am I reading this wrong.
Sep 20, 2019
55 Posts
Joined Nov 2007
Sep 20, 2019
alefcole
Sep 20, 2019
55 Posts
Quote from NONUSINGHNONUSINGH :
So essentially your daughter had her own unlocked phone on Xfinity service (not bought from Xfinity) and you got the same number on another Xfinity sim that you put in her old device just so that you can surprise her later and you would get the 250 visa card.

Just want to confirm once again before I head to the store 20 miles away from me Smilie

Are BYODs on xfinity in luck or am I reading this wrong.
You are correct sir its a BYOD 5s device. The xfinity rep kept telling me the old iphone 5s will not work anymore. Upon activation he asked me if i wanted to activate the iphone 11 instore or at home with my daughter. I told him at home will be better. He gave me the iphone 11 and the new sim. I ended up placing the new sim in my 5s and activated just fine. Im keeping the new phone hidden till Christmas. Im my xfinity account it shows as an iphone 11 in my daughters number. I hope this clarifies your doubts. Good luck.
Last edited by alefcole September 20, 2019 at 12:42 PM.
Sep 20, 2019
101 Posts
Joined Oct 2018
Sep 20, 2019
spcl_agnt
Sep 20, 2019
101 Posts
That is amazing and I wish you and your daughter a merry Xmas in advance Smilie God bless you!
Sep 20, 2019
55 Posts
Joined Nov 2007
Sep 20, 2019
alefcole
Sep 20, 2019
55 Posts
Quote from scottgriz :
When you say BYOD customers. Do you mean customers who have a BYOD device from last year? I took advantage of the BYOD offer last year and by account even lists "Bring Your Own Device" on it. Where did you hear about this exemption?
I can confirm BYOD work with this offer
Sep 20, 2019
329 Posts
Joined Feb 2007
Sep 20, 2019
zergie808
Sep 20, 2019
329 Posts
Made an appt for today. Will update if it is valid.

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Sep 20, 2019
101 Posts
Joined Oct 2018
Sep 20, 2019
spcl_agnt
Sep 20, 2019
101 Posts
Thanks alefcole. The customer reps are useless and have conflicting views on this. Do you have written evidence of the 250 being applicable to you, maybe that will calm down all the people with questions. One customer rep tells me one thing and another tells me something else. I will go down to the store to verify this too.
Sep 20, 2019
45 Posts
Joined Jun 2006
Sep 20, 2019
TR1
Sep 20, 2019
45 Posts
I just received an email from Xfinity advertising this, so hopefully there will be no more issues getting stores to honor it.

Treat yourself and get rewarded

Get $250 back when you upgrade your eligible Xfinity Mobile phone to a new iPhone—including the amazing new iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max. Hurry, ends 9/30!

Fine Print -
Prepaid Card offer ends 9/30/19. Participating Xfinity Retail Stores only. Requires upgrade to a new, qualifying iPhone or Samsung mobile phone while supplies last, excluding Galaxy Note8 and Galaxy A50. Existing Xfinity Mobile phone must at least be 50% paid. Upgrade fees apply. Must maintain Xfinity Mobile line with an account in good standing for 90 days following phone purchase. Prepaid card issued by MetaBank®, Member FDIC, pursuant to a license from Visa® U.S.A., Inc. Prepaid card mailed to Xfinity account holder within 16-18 weeks of phone purchase and expires in 180 days. May not be combined with other offers. Not valid with prior purchases, returns or exchanges. Maximum $1,250 in prepaid card amount per customer/account. Multiple cards may be issued based on total qualifying amount.
Sep 20, 2019
1,257 Posts
Joined Nov 2007
Sep 20, 2019
brestbry
Sep 20, 2019
1,257 Posts
I just upgraded at my local XF store. I upgraded my existing line to the iPhone 8 64GB for $449 ($489 w/tax). At first the rep didn't know about the offer, but her mgr told her they got a notice about it today. Interestingly, next to all of the display phones was the $250 rebate offer, which mentioned both new and upgrading lines as eligible for the offer. She then told me the promo didn't start until the 23rd, then I told her to check again and it started on Aug. 23rd, which she then confirmed. Duh.

Anyway, this is a line I really don't use outside of voice/text, so it's a nice upgrade from the 6s it replaced. After I sell the 6s and the rebate, I think my net upgrade cost will be $100 and change.
Sep 20, 2019
101 Posts
Joined Oct 2018
Sep 20, 2019
spcl_agnt
Sep 20, 2019
101 Posts
I am at the xfinity store right now, reporting live.
Sep 20, 2019
101 Posts
Joined Oct 2018
Sep 20, 2019
spcl_agnt
Sep 20, 2019
101 Posts
BYOD eligible or not : reporting in 10 minutes.
Sep 20, 2019
101 Posts
Joined Oct 2018
Sep 20, 2019
spcl_agnt
Sep 20, 2019
101 Posts
BYOD is also accepted. Just confirmed. Still considered as an upgrade. So basically if you have a line on your own device, you are eligible. Please pray for me now that I get the midnight green pro Max lol they are running low.
Sep 20, 2019
101 Posts
Joined Oct 2018
Sep 20, 2019
spcl_agnt
Sep 20, 2019
101 Posts
Important take away :
1) keep the loan for 3 months before paying off
Guy telling me this seemed pretty confident which I will consider.
2) byod accepted
3) I got lucky as a 64 gigs midnight green pro max was placed in the wrong shelf although they just turned away another customer moments ago so thank you Lord lol

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Sep 20, 2019
660 Posts
Joined Mar 2010
Sep 20, 2019
MurraytheDemonSkull
Sep 20, 2019
660 Posts
I saw the following under the FAQ section, has anyone tried buying more than one iPhone when upgrading their existing line?

What if I buy more than one iPhone or Samsung Galaxy phone during the promotion period?
Multiple cards may be issued based on total qualifying amount. For example, with an order of three phones, one or two cards totaling $750 would be issued. There is a limit of up to $1,250 in prepaid card amount per account.

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