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expirednovum_bonum posted Sep 15, 2019 11:57 PM
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expirednovum_bonum posted Sep 15, 2019 11:57 PM

$250 Visa card when upgrading existing Xfinity mobile line to iPhone 11 & Samsung Galaxy Note 10 - Must go to store

$250

Xfinity
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I'm starting a new thread since the existing one is for new line or port in.

I called Xfinity mobile customer care to ask if they are offering any promotion to existing customers to upgrade to latest iPhone 11 phones and I was informed, in no uncertain terms , that I'm eligible for $250 Visa card if I were to buy a new iPhone 11 (Max or otherwise). He even read some written promotion to confirm when I told him I was suspicious of that offer. I even pointed out their website states that a new line or a port in is required... but I was informed that is not required.

The only requirement is I will have to buy the phone at a local Xfinity store.

Recommended: Place your order for the new iPhones on or after September 20th, 2019 *IN STORE ONLY*

Try your luck at your local store. YMMV.

https://www.xfinity.com/mobile/su...ung-galaxy

https://www.xfinity.com/mobile/
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About the Poster
I'm starting a new thread since the existing one is for new line or port in.

I called Xfinity mobile customer care to ask if they are offering any promotion to existing customers to upgrade to latest iPhone 11 phones and I was informed, in no uncertain terms , that I'm eligible for $250 Visa card if I were to buy a new iPhone 11 (Max or otherwise). He even read some written promotion to confirm when I told him I was suspicious of that offer. I even pointed out their website states that a new line or a port in is required... but I was informed that is not required.

The only requirement is I will have to buy the phone at a local Xfinity store.

Recommended: Place your order for the new iPhones on or after September 20th, 2019 *IN STORE ONLY*

Try your luck at your local store. YMMV.

https://www.xfinity.com/mobile/su...ung-galaxy

https://www.xfinity.com/mobile/

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258 Comments

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Sep 21, 2019 07:36 PM
1,089 Posts
Joined May 2010
MoonwalkrSep 21, 2019 07:36 PM
1,089 Posts
Quote from FuschiaScent866 :
Got 11 pro midnight green this morning. I had already paid off my previous device so I was good to go on this one, with the $250 card.

Just make sure that the card you have on file is what you want to use for this purchase. I meant to tell the agent and apparently must have forgotten, and he must not have asked. If you want it on a different card they have to process it as a return and charge you a restocking fee......which, actually, now that I think of it, is ridiculous if it isn't opened.
Yes I bought the phone with Chase Ink (5% UR + purchase protection) but normally pay the monthly bill with Amex Propel card (cell phone protection).
Sep 21, 2019 07:40 PM
1,268 Posts
Joined Nov 2007
brestbrySep 21, 2019 07:40 PM
1,268 Posts
Quote from andychn1928 :
Just back from my local xfinity store unsuccessful. Below are what they said:
1. This upgrade promotion for existing XM customers is regional not nationwide.
2. It's not available in Sacramento area.

updates after calling XM customer service:

the lady confirmed this upgrade promotion is nationwide, and the suggestion her supervisor provided to me is I can go buy the phone and call them back, they will then issue a ticket to claim the $250 prepaid card for me.
That sucks. I guess the support article regarding this offer technically states "participating stores". The phones would also have a little tag next to them that mentions it. If it's worth a drive to Concord, CA it's definitely available here. Good luck!
Sep 21, 2019 08:29 PM
666 Posts
Joined Mar 2010
MurraytheDemonSkullSep 21, 2019 08:29 PM
666 Posts
Quote from andychn1928 :
Just back from my local xfinity store unsuccessful. Below are what they said:
1. This upgrade promotion for existing XM customers is regional not nationwide.
2. It's not available in Sacramento area.

updates after calling XM customer service:

the lady confirmed this upgrade promotion is nationwide, and the suggestion her supervisor provided to me is I can go buy the phone and call them back, they will then issue a ticket to claim the $250 prepaid card for me.
Which store in Sac?
Sep 21, 2019 09:05 PM
23 Posts
Joined Nov 2014
andychn1928Sep 21, 2019 09:05 PM
23 Posts
Quote from bryanus :
That sucks. I guess the support article regarding this offer technically states "participating stores". The phones would also have a little tag next to them that mentions it. If it's worth a drive to Concord, CA it's definitely available here. Good luck!
Thanks I got the $250 prepaid card deal after the customer service helped to put notes on my account that the promotion is nationwide. Just got out of the story...
Last edited by andychn1928 September 21, 2019 at 02:30 PM.
Sep 21, 2019 09:05 PM
23 Posts
Joined Nov 2014
andychn1928Sep 21, 2019 09:05 PM
23 Posts
Quote from berkserk :
Which store in Sac?
I went to Folsom one...
Sep 21, 2019 09:24 PM
207 Posts
Joined Oct 2003
lenny6998Sep 21, 2019 09:24 PM
207 Posts
Quote from andychn1928 :
I went to Folsom one...
You got the gift card already?!
Sep 21, 2019 09:34 PM
23 Posts
Joined Nov 2014
andychn1928Sep 21, 2019 09:34 PM
23 Posts
Quote from lenny6998 :
You got the gift card already?!
No, they told me the system will process it for me. Will go thru the normal procedures...

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Sep 21, 2019 10:06 PM
2,165 Posts
Joined May 2008
Roy2001Sep 21, 2019 10:06 PM
2,165 Posts
Need iphone 8 for kid. Local store ran out of 8 and 8 plus. Need to figure out way to get it as I already have 5 lines.
Sep 22, 2019 01:11 AM
101 Posts
Joined Oct 2018
spcl_agntSep 22, 2019 01:11 AM
101 Posts
Nothing like that.
Quote from vathanak :
If you activated the new sim on your daughters old 5s wouldn't that void your rebate card? I thought it was said that the new sim needs to be activated on the iphone 11 as the imei is matached with it or something along the lines...
Sep 22, 2019 01:55 AM
47 Posts
Joined Dec 2010
saveandearnSep 22, 2019 01:55 AM
47 Posts
Back from NJ xfinity store with two iPhone 8 upgrade from two years old iPhone 6s. Originally want iPhone 11 but the store only have iPhone 11 max pro and I wrote down my info and was told the store will call me when the iphone11 in stock. But it has to be before the end of this month!
Sep 22, 2019 02:50 AM
41 Posts
Joined Nov 2013
JasonG6850Sep 22, 2019 02:50 AM
41 Posts
Quote from saveandearn :
Back from NJ xfinity store with two iPhone 8 upgrade from two years old iPhone 6s. Originally want iPhone 11 but the store only have iPhone 11 max pro and I wrote down my info and was told the store will call me when the iphone11 in stock. But it has to be before the end of this month!
Same here, but I was able to have them order and it will be here on Tuesday.
Sep 22, 2019 04:12 AM
752 Posts
Joined Jul 2004
ciberSep 22, 2019 04:12 AM
752 Posts
what is the best upgrade deal? Samsung A50?
I have a old LG powerX from Xfinity last year.
Sep 22, 2019 06:58 AM
81 Posts
Joined Aug 2007
shinjiplusSep 22, 2019 06:58 AM
81 Posts
I went to a store in NorCal (Palo Alto) and they said I would still be eligible for the $250 card if they order the phone for me, even if it's backordered until Oct.

There's nothing on my paperwork or account that shows I'm getting it, but they put the orders through for me in store and they charged the account for the full amount today.
Sep 22, 2019 02:21 PM
1,089 Posts
Joined May 2010
MoonwalkrSep 22, 2019 02:21 PM
1,089 Posts
Quote from saveandearn :
Back from NJ xfinity store with two iPhone 8 upgrade from two years old iPhone 6s. Originally want iPhone 11 but the store only have iPhone 11 max pro and I wrote down my info and was told the store will call me when the iphone11 in stock. But it has to be before the end of this month!
iphone 6s came out 4 years ago. I went from 6s to 11, huge difference and I would recommend taking that leap.

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Sep 22, 2019 03:55 PM
178 Posts
Joined Feb 2019
alokgonSep 22, 2019 03:55 PM
178 Posts
Cool, ordered one for my wife with additional $37.5 cashback to reduce overhead of Sales Tax. I do not have Xfinity service in Missouri so getting it from a relatives account in Indiana.

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