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expired Posted by novum_bonum • Sep 15, 2019
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expired Posted by novum_bonum • Sep 15, 2019

$250 Visa card when upgrading existing Xfinity mobile line to iPhone 11 & Samsung Galaxy Note 10 - Must go to store

$250

Xfinity
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I'm starting a new thread since the existing one is for new line or port in.

I called Xfinity mobile customer care to ask if they are offering any promotion to existing customers to upgrade to latest iPhone 11 phones and I was informed, in no uncertain terms , that I'm eligible for $250 Visa card if I were to buy a new iPhone 11 (Max or otherwise). He even read some written promotion to confirm when I told him I was suspicious of that offer. I even pointed out their website states that a new line or a port in is required... but I was informed that is not required.

The only requirement is I will have to buy the phone at a local Xfinity store.

Recommended: Place your order for the new iPhones on or after September 20th, 2019 *IN STORE ONLY*

Try your luck at your local store. YMMV.

https://www.xfinity.com/mobile/su...ung-galaxy

https://www.xfinity.com/mobile/
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About the Poster
I'm starting a new thread since the existing one is for new line or port in.

I called Xfinity mobile customer care to ask if they are offering any promotion to existing customers to upgrade to latest iPhone 11 phones and I was informed, in no uncertain terms , that I'm eligible for $250 Visa card if I were to buy a new iPhone 11 (Max or otherwise). He even read some written promotion to confirm when I told him I was suspicious of that offer. I even pointed out their website states that a new line or a port in is required... but I was informed that is not required.

The only requirement is I will have to buy the phone at a local Xfinity store.

Recommended: Place your order for the new iPhones on or after September 20th, 2019 *IN STORE ONLY*

Try your luck at your local store. YMMV.

https://www.xfinity.com/mobile/su...ung-galaxy

https://www.xfinity.com/mobile/

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258 Comments

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Sep 24, 2019
23 Posts
Joined Nov 2009
Sep 24, 2019
rawhit
Sep 24, 2019
23 Posts
I went to my local store in NJ (looking to upgrade to iPhone 11) but was told that since my phone current phone (BYOD iphone 6) was not bought from xfinity mobile, I'm not eligible for this offer.
Was anyone who was using their own phone on xfinity mobile able to successfully use this offer?
Sep 24, 2019
3,557 Posts
Joined Jul 2010
Sep 24, 2019
mmetal
Sep 24, 2019
3,557 Posts
Unrelated question but want to ask fellow xfinity users.... How do you do video calling on Samsung line of phones? Not with external apps like viber or whatsapp.. Is there something built in for video calling like FaceTime, for lack of better word?
Sep 24, 2019
347 Posts
Joined Mar 2013
Sep 24, 2019
Mr_El_Cheapo
Sep 24, 2019
347 Posts
Quote from rawhit :
I went to my local store in NJ (looking to upgrade to iPhone 11) but was told that since my phone current phone (BYOD iphone 6) was not bought from xfinity mobile, I'm not eligible for this offer.
Was anyone who was using their own phone on xfinity mobile able to successfully use this offer?
I have been using an iPhone 6+ (phone was from AT&T) on xfinity for about 2 years and then finally upgrading the phone to iPhone 11 over this weekend. When I checked the reward site today, it shows my gift card is pending.
Sep 24, 2019
2,420 Posts
Joined Jul 2003
Sep 24, 2019
kaabob
Sep 24, 2019
2,420 Posts
Quote from zergie808 :
I told the rep when I was in store that all my reports are locked. He said they don't do a hard pull (I was only upgrading one phone and paying in full) and it would have failed prior to me entering my SS. After talking to verification dept on Sat order was shipped yesterday. The vmail from verification said that if you didn't call back within 24 hours (I think?) they would cancel the order. Did you wait too long?
I had to call verification department to verify purchase (answer a few questions from credit bureau).

Voicemail said order would be canceled in 72 hrs if not verified
Sep 25, 2019
23 Posts
Joined Nov 2009
Sep 25, 2019
rawhit
Sep 25, 2019
23 Posts
Quote from Mr_El_Cheapo :
I have been using an iPhone 6+ (phone was from AT&T) on xfinity for about 2 years and then finally upgrading the phone to iPhone 11 over this weekend. When I checked the reward site today, it shows my gift card is pending.
Thanks! Will give it another try at a different store.
Sep 25, 2019
3,653 Posts
Joined Jan 2007
Sep 25, 2019
profitone
Sep 25, 2019
3,653 Posts
Quote from mmetal :
Unrelated question but want to ask fellow xfinity users.... How do you do video calling on Samsung line of phones? Not with external apps like viber or whatsapp.. Is there something built in for video calling like FaceTime, for lack of better word?
Lifetime iPhone user who just switched sides so I am not an uninformed idiot -- I haven't used it but there's an app on my new note 10+ called Duo.
Sep 25, 2019
3,557 Posts
Joined Jul 2010
Sep 25, 2019
mmetal
Sep 25, 2019
3,557 Posts
Quote from profitone :
Lifetime iPhone user who just switched sides so I am not an uninformed idiot -- I haven't used it but there's an app on my new note 10+ called Duo.
thanks, is that same as Google Duo or something else?

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Sep 25, 2019
87 Posts
Joined Jun 2016
Sep 25, 2019
ephemera01
Sep 25, 2019
87 Posts
Quote from ephemera01 :
Just chatted with support. They confirmed that the reward is applicable. The only requirement is that you purchase a new 'in-stock device' and it replaces an existing device(BYOD or XM purchased - does not matter) on an existing line.

From other posts here, even pre-orders and back-orders are being accepted - with the only catch being that you receive the device and activate it before offer end of Sep 30.
Exactly 3 days from the activation and I can now see my reward in the xfinityrewardcenter website. Yay!
Sep 25, 2019
101 Posts
Joined Oct 2018
Sep 25, 2019
spcl_agnt
Sep 25, 2019
101 Posts
Quote from ephemera01 :
Exactly 3 days from the activation and I can now see my reward in the xfinityrewardcenter website. Yay!
Glad its working for you! Upgrade all the way. There were even customer reps suggesting I port out and port back in I was like why the France should I do that lol.
Sep 26, 2019
124 Posts
Joined Jul 2005
Sep 26, 2019
sirfergy
Sep 26, 2019
124 Posts
Anyone successfully unlock their phone yet? I've requested a few times and they say they're submitting the unlock request but the phones still aren't unlocked.
Sep 26, 2019
34 Posts
Joined Nov 2017
Sep 26, 2019
longfeewin
Sep 26, 2019
34 Posts
Do the phones have to be in stock at XM stores to be eligible for this promo or can they order them for me ? I have two reps telling me differently. One said phones are oos and promo wont apply if they order it for me. The other one said it still does
Last edited by longfeewin September 26, 2019 at 06:11 AM.
Sep 26, 2019
1,257 Posts
Joined Nov 2007
Sep 26, 2019
brestbry
Sep 26, 2019
1,257 Posts
Quote from sirfergy :
Anyone successfully unlock their phone yet? I've requested a few times and they say they're submitting the unlock request but the phones still aren't unlocked.
Even if you paid in full, their unlock policy states you have to pay one service bill first , then you can request an unlock:

https://www.xfinity.com/support/a...ile-device

Sep 26, 2019
1,089 Posts
Joined May 2010
Sep 26, 2019
Moonwalkr
Sep 26, 2019
1,089 Posts
Quote from sirfergy :
Anyone successfully unlock their phone yet? I've requested a few times and they say they're submitting the unlock request but the phones still aren't unlocked.
I checked mine with a free IMEI checker and says it's unlocked, not sure how accurate that is. I didn't submit any requests because the in-store rep did say that 48 hrs after purchase my phone should unlock automatically.
Sep 26, 2019
41 Posts
Joined Nov 2013
Sep 26, 2019
JasonG6850
Sep 26, 2019
41 Posts
Quote from longfeewin :
Do the phones have to be in stock at XM stores to be eligible for this promo or can they order them for me ? I have two reps telling me differently. One said phones are oos and promo wont apply if they order it for me. The other one said it still does
They can be ordered.

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Sep 26, 2019
41 Posts
Joined Nov 2013
Sep 26, 2019
JasonG6850
Sep 26, 2019
41 Posts
Quote from sirfergy :
Anyone successfully unlock their phone yet? I've requested a few times and they say they're submitting the unlock request but the phones still aren't unlocked.
You have to wait 1 "full" billing cycle.

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