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expired Posted by ffly45 • Nov 22, 2019
expired Posted by ffly45 • Nov 22, 2019

Costco Warehouse: Purchase iPhone 11 or XR (TMO) + Trade-In + New Line & Get

via One Time Bill Credit/Prepaid Card

Up to $700 Back

Costco Wholesale
5,528 Comments 1,121,577 Views
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Membership Wireless via Costco Warehouse [Warehouse Locator] is offering Up to $700 Back via Rebate (One Time Bill Credit + Virtual Prepaid Card) when you purchase an Apple iPhone 11 or XR w/ New Line Activation for T-Mobile + Qualifying Apple iPhone Trade-In (listed below) valid at participating Costco Warehouse Wireless Center locations. Thanks ffly45

Note, offer valid only at Costco Warehouse. Device/carrier selection may vary by locations.

Qualifying/Eligible Trade-In Devices
  • Up to $700 (depending on condition):
    • Apple iPhone XS/XS Max/XR or X
    • Apple iPhone 8/8 Plus
    • Apple iPhone 7/7 Plus
  • Up to $500 (depending on condition):
    • Apple iPhone 6s/6s Plus
Also, get 1-Year Apple TV+ for Free w/ your new iPhone purchase [Info]

Editor's Notes

Written by SaltyOne | Staff
Offer valid through November 27, 2019 or while promotion last. Qualified activation at Wireless Center + New Line of service and qualifying trade-in phone is required at time of redemption. Allow 6-8 weeks for rebate processing; max 4/account. Please refer to the forum thread for all internal discussion/advice on offer. Ask a Wireless Sales Expect for complete offer details/qualifications.

Original Post

Written by ffly45
Community Notes
About the Poster
Deal Details
Community Notes
About the Poster
Membership Wireless via Costco Warehouse [Warehouse Locator] is offering Up to $700 Back via Rebate (One Time Bill Credit + Virtual Prepaid Card) when you purchase an Apple iPhone 11 or XR w/ New Line Activation for T-Mobile + Qualifying Apple iPhone Trade-In (listed below) valid at participating Costco Warehouse Wireless Center locations. Thanks ffly45

Note, offer valid only at Costco Warehouse. Device/carrier selection may vary by locations.

Qualifying/Eligible Trade-In Devices
  • Up to $700 (depending on condition):
    • Apple iPhone XS/XS Max/XR or X
    • Apple iPhone 8/8 Plus
    • Apple iPhone 7/7 Plus
  • Up to $500 (depending on condition):
    • Apple iPhone 6s/6s Plus
Also, get 1-Year Apple TV+ for Free w/ your new iPhone purchase [Info]

Editor's Notes

Written by SaltyOne | Staff
Offer valid through November 27, 2019 or while promotion last. Qualified activation at Wireless Center + New Line of service and qualifying trade-in phone is required at time of redemption. Allow 6-8 weeks for rebate processing; max 4/account. Please refer to the forum thread for all internal discussion/advice on offer. Ask a Wireless Sales Expect for complete offer details/qualifications.

Original Post

Written by ffly45

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Top Comments

Jeez...

-Simple Choice is NOT eligible. No, your account isn't special. It won't work. You have to change plans

-If you don't walk out of the store w/ the new Iphone in your hand, you will get bill credits. Which means you are stuck for 2 years and the extra you're paying for the line lessens this deal.

-Deal is $500 rebate for 6s phones, $700 for iPhone 7 and beyond. If you have an iPhone 6 or lower, you're getting no rebate. End of story. There are no loopholes or "what ifs".

-Phone screen can't be cracked. Not a "what about a little crack in the corner" comment. It will be rejected. Same goes for "what about a home button not working." Try it, but don't be surprised when it gets rejected. It's your $700 gamble. Stop asking if it will work.

-If your screen is cracked, get it fixed by a 3rd party place before sending in. It's typically less than $100

-Phone can be unlocked after 40 days w/ a request to Tmobile, and then used with any wireless service.

-Can't cancel line until you get your rebate; then go ahead and cancel or port out. Rebate takes 2-3 months to get

-Phone supports dual sim, so put your current ph# on the Esim (just go to a Tmobile store and ask) and the sim card with your new # in the phone. Yes, you can now have 2 numbers on new iPhones. Then you don't risk the phone # not being active while waiting for the rebate.

-If you want a cheap iPhone 7, look on the internet. Don't be lazy. Otherwise try a boost mobile store and read the "instore promo" offers on their website. Some are shady, so ask everything they're charging you for.

-Lastly, don't trust the Costco wireless reps. Hundreds of people here have done this and similar deals. They know better than any rep you will meet, as they've all done these deals.
Please make sure that you buy the phone outright, meaning limited colors and storage options.

My local store didn't have the iPhone 11 in stock and I was told I'd still get the GC rebate. After reading all the paperwork, when I got home, this isn't the case. Had to go back to cancel the line and wait for the phone shipment to arrive to go back and return that (which you have to mail yourself with the label provided). 2 weeks later, EIP is still on my account.
You are talking CRAP.....stop telling untruths.

This is ABSOLUTELY wrong

ANY listed phone, ANY carrier.....as long as its in good condition and not icloud locked

5,527 Comments

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Nov 26, 2019
4 Posts
Joined Dec 2011
Nov 26, 2019
got_rice76
Nov 26, 2019
4 Posts
Quote from akuhad :
Did you trade in the new locked iphone 7 from boost or old boost locked mobile?

Unless you did the trade in successfully from the last trade in .. you should NOT tell/recommending others to do the same. Just because costco employee scan phone does not make it acceptable to Tmobile.

Costco employee just enter the IMEI for the initial trade credit value/condition. They are not obligate the check if your phone has some other obligation or balance etc... the goal here is to NOT have to pay you.. why do you think it is so complicated to get a phone ..submit receipts, forms etc.. like rebates...

When you send the phone in, T-mobile can still reject it and you are out a lot of $$ and may pass your windows of return.
Nov 26, 2019
18,033 Posts
Joined Sep 2003
Nov 26, 2019
chaoss
Nov 26, 2019
18,033 Posts
Quote from ncvaun :
I asked them for the return labels and they said it would be done during the rebate process online. i know, i know, i know... like i said, get a competent rep. Mine was sooo bad. I did call the rebate center and they noted my account of everything. Im not really worried, i have a business account with over 15 lines... and have been with them well over 5 years. I dont think they want to have me leave. ..... but you never know.
They usually help the customer out but it's just another headache you will have to face.
The rep had to initiate the trade in.

So currently there is no record of you doing a trade in. This could hurt you because when you contact Tmobile about it, there will be no record of it.

And, yes, I agree, some reps are really clueless.
I went during the $580 promo and there was a worker who literally just started working that morning at the kiosk. I told them I'd come back another time since I had an important meeting to go to.
Nov 26, 2019
321 Posts
Joined Oct 2011
Nov 26, 2019
bethi
Nov 26, 2019
321 Posts
Quote from ncvaun :
I asked them for the return labels and they said it would be done during the rebate process online. i know, i know, i know... like i said, get a competent rep. Mine was sooo bad. I did call the rebate center and they noted my account of everything. Im not really worried, i have a business account with over 15 lines... and have been with them well over 5 years. I dont think they want to have me leave. ..... but you never know.
I got into same trouble. Will Costco be able to create shipping label again?
Nov 26, 2019
6,007 Posts
Joined Jan 2015
Nov 26, 2019
akhere
Nov 26, 2019
6,007 Posts
Quote from nighthawk06si :
Traded mine in, gave the rep the IMEI number no problem at all.
is your rebate approved or the status is still pending?
Nov 26, 2019
4 Posts
Joined Dec 2011
Nov 26, 2019
got_rice76
Nov 26, 2019
4 Posts
Quote from ncvaun :
I asked them for the return labels and they said it would be done during the rebate process online. i know, i know, i know... like i said, get a competent rep. Mine was sooo bad. I did call the rebate center and they noted my account of everything. Im not really worried, i have a business account with over 15 lines... and have been with them well over 5 years. I dont think they want to have me leave. ..... but you never know.
i spent 3 hrs wait to get my 3 phones (dont go in weekend).. and the rep is very friendly.. he said they do earn commission on the sale .. so it is to their best interest to keep you happy with the purchase and not return it.. usually, the same rep run the phone booth and typically is a manager of that dept.

I would think if you go there during week day when they are not too busy.. get them correct the mistake for you.. they dont really want you to return the phone..ie lost commission.
Nov 26, 2019
16 Posts
Joined Nov 2019
Nov 26, 2019
ww_pp
Nov 26, 2019
16 Posts
About the IMEI number issues, I wonder if the same applies to the 24-month credit directly with TMobile. I am guessing that needs to go through the same process and do they have same issue?
Nov 26, 2019
12 Posts
Joined Nov 2016
Nov 26, 2019
rarora11
Nov 26, 2019
12 Posts
Tuesday morning update on IMEI issue

I have 1x 11 Pro Space Gray and 3x 11 Purple whose IMEIs are not being recognized by the COSTCOAPPLENOV promotion page.

I just got off the phone with T-Mobile Promotions customer support. Spoke to a very nice rep named Pam. Salient points:
  1. Said this issue has been escalated beyond IT to their Core engineering team
  2. Did not give me a bogus ETA, just said the issue was being worked at a high priority
  3. They're aware this is causing anxiety and she assured me repeatedly that they would honor this promotion even if they had to do it all manually
  4. She recorded the details of my purchase - the date and the IMEI of each new phone and added them as notes in my account
  5. Keep trying every couple of days
  6. She urged me to not delay sending the trade-ins - although confirmed that if it were working, the online registration can be completed before trade-ins are sent. Again reiterated my details are now in their system, and they will honor the promotion. No need to delay.
Bottom line - this sounds very reassuring, but I might wait a few more days before I pull the trigger and mail in the trade-ins.

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Nov 26, 2019
21 Posts
Joined Sep 2019
Nov 26, 2019
JollyRecess394
Nov 26, 2019
21 Posts
any idea which Costco still have the iPhone 11 pro in stock in CT ?
Nov 26, 2019
20 Posts
Joined Nov 2018
Nov 26, 2019
henryforever14
Nov 26, 2019
20 Posts
Quote from Bohous :
Is there any reason to believe realistically that they can or will drag the rebates out for 6-8 mos, or is this hyberbole? That would be a deal breaker for me since I am only adding 1 line and looking to cancel once I get the rebate. Also wondering if people adding 1 line is an automatic red flag since its obviously a bad deal.
Correct me if I am wrong, but if that drags into some time beyond the promised 8 weeks (in the promotion sheet they gave us), we can file a complaint on BBB. Looking through past cases on BBB, I've seen T-Mobile budge on some really ridiculous complaints. Our complaints, at least, would be well within reason.

Yes, it's gonna be a hassle; but 6-8months seem too long of an estimate.
Nov 26, 2019
4 Posts
Joined Jul 2017
Nov 26, 2019
sisijy
Nov 26, 2019
4 Posts
For the IMEI issue, I just called T mobile promotion team. They also said they were working on solving this problem and I could try to submit the promotion again next week. And the rep told me that I could mail the trade in iphone 7 first before theonline submission. Do you suggest me to mail the trade in iphone 7 first?
Nov 26, 2019
36 Posts
Joined Aug 2019
Nov 26, 2019
dfinn21
Nov 26, 2019
36 Posts
Can I port a new number over before I get the refund? I will keep the tmobile account and plan, just want to port a new number after christmas.

Anyone????

Can this be accomplished using the esim? Current sim and number is with verizon.
Last edited by dfinn21 November 26, 2019 at 09:32 AM.
Nov 26, 2019
128 Posts
Joined Dec 2006
Nov 26, 2019
djc998
Nov 26, 2019
128 Posts
Quote from ethree :
IEMI issue: iPhone 11 Pro 64 GB - 1 Space Grey and 1 Gold. Both have the IEMI issue for rebate submission. The rep defaulted to a follow up call in 30 days. Same info as others have mentioned, keep trying online bu they require 30 days to do a manual override (this seems fairly arbitrary). I only received non-committal, non-answers as to how this would impact rebate timeline.
I got the same response from T-Mobile. They said they are having issues in the back-end that I have to continue to try over the next 30 days. Should I still mail in the trade in? Or should I wait on this to go through?
Nov 26, 2019
502 Posts
Joined Sep 2005
Nov 26, 2019
varshney
Nov 26, 2019
502 Posts
Quote from rarora11 :
Tuesday morning update on IMEI issue

I have 1x 11 Pro Space Gray and 3x 11 Purple whose IMEIs are not being recognized by the COSTCOAPPLENOV promotion page.

I just got off the phone with T-Mobile Promotions customer support. Spoke to a very nice rep named Pam. Salient points:
  1. Said this issue has been escalated beyond IT to their Core engineering team
  2. Did not give me a bogus ETA, just said the issue was being worked at a high priority
  3. They're aware this is causing anxiety and she assured me repeatedly that they would honor this promotion even if they had to do it all manually
  4. She recorded the details of my purchase - the date and the IMEI of each new phone and added them as notes in my account
  5. Keep trying every couple of days
  6. She urged me to not delay sending the trade-ins - although confirmed that if it were working, the online registration can be completed before trade-ins are sent. Again reiterated my details are now in their system, and they will honor the promotion. No need to delay.
Bottom line - this sounds very reassuring, but I might wait a few more days before I pull the trigger and mail in the trade-ins.
Just looking at your situation as an outsider and I can clearly tell you that you felt reassuring because your mind doesn't want to get into hassle of returning 4 phones and canceling these 4 lines. There is nothing that the rep did that can help you with rebates, it's just same blah blah blah update. Again, it's up to you what to do next.
Nov 26, 2019
502 Posts
Joined Sep 2005
Nov 26, 2019
varshney
Nov 26, 2019
502 Posts
Quote from djc998 :
I got the same response from T-Mobile. They said they are having issues in the back-end that I have to continue to try over the next 30 days. Should I still mail in the trade in? Or should I wait on this to go through?
Just prepare for the worst if you want to mail the trade in without this issue being resolved.

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Nov 26, 2019
4,101 Posts
Joined Nov 2013
Nov 26, 2019
Jumpstar
Nov 26, 2019
4,101 Posts
OK thanks. That sounds like you need to have at least 4 lines or add to get 4 lines. I only need two lines total and don't want to go into it with strangers.

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