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Greenworld123 1.4M Views
Dec 8, 2019 2:27 PM

Amex offer: $2,500 statement credit for home refinance Better.com

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Must have an amex to add offer to your account. Details:

Unlock even more as an
American Express® Card Member with an exclusive mortgage offer from Better.com
Better.com is making the homebuying and refinance experiences more rewarding, with a $2,500 statement credit and more, exclusively for eligible Card Members. See offer terms below.

https://www.americanexpress.com/u...-OfferHub2

EDIT information from Better.com!!!!!!!!!!!!!!!!!!!!!!!!!
Hello,
I work with Better,com and wanted to see if you could please add in the following information to your post on Amex/Better,com deal as it reads incorrect as it stands, especially regarding eligibility. We want to make sure the offer is stated as accurately as possible:
1) Mortgage rates of any specific customer, stated or otherwise, should not be taken as indicative of a mortgage rate available to all customers. Pricing is based on a number of factors, including the individual credit profile of a potential borrower.
2) The offer is only available to those borrowers who have been marketed to directly by American Express, and those who have not received the offer on their Amex portal or via email are not eligible.
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About the Poster
Deal Details
Community Notes
About the Poster
Must have an amex to add offer to your account. Details:

Unlock even more as an
American Express® Card Member with an exclusive mortgage offer from Better.com
Better.com is making the homebuying and refinance experiences more rewarding, with a $2,500 statement credit and more, exclusively for eligible Card Members. See offer terms below.

https://www.americanexpress.com/u...-OfferHub2

EDIT information from Better.com!!!!!!!!!!!!!!!!!!!!!!!!!
Hello,
I work with Better,com and wanted to see if you could please add in the following information to your post on Amex/Better,com deal as it reads incorrect as it stands, especially regarding eligibility. We want to make sure the offer is stated as accurately as possible:
1) Mortgage rates of any specific customer, stated or otherwise, should not be taken as indicative of a mortgage rate available to all customers. Pricing is based on a number of factors, including the individual credit profile of a potential borrower.
2) The offer is only available to those borrowers who have been marketed to directly by American Express, and those who have not received the offer on their Amex portal or via email are not eligible.

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9.8K Comments

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Jun 11, 2020 3:31 PM
1.6K Comments
Joined Aug 2007
ha-evolutionJun 11, 2020 3:31 PM
1.6K Comments
Quote from mrwhitewalker View quoted comment :
Nope has over a month left.
Dead in the sense that it's not a deal with their inflated rates. The Amex credit just refunds the amount they overcharge in the high rates/points if they are no longer matching LE's with lower rates.
Jun 11, 2020 3:31 PM
922 Comments
Joined Aug 2010
JetBlastJun 11, 2020 3:31 PM
922 Comments
How long did it take for Lenderfi to get you an estimate. I'm going on two days and nobody has returned my calls or answered my emails. Trying to lock in quickly and the current offer from Better is a joke.
Jun 11, 2020 3:33 PM
3.4K Comments
Joined Nov 2013
mrwhitewalkerJun 11, 2020 3:33 PM
3.4K Comments
Quote from ha-evolution View quoted comment :
Dead in the sense that it's not a deal with their inflated rates. The Amex credit just refunds the amount they overcharge in the high rates/points if they are no longer matching LE's with lower rates.
Its on their site that they match. Some people took over a week to get a response. They just matched me a couple days back.
Jun 11, 2020 3:34 PM
55 Comments
Joined Nov 2008
Mr0ffic3rJun 11, 2020 3:34 PM
55 Comments
Quote from JetBlast View quoted comment :
How long did it take for Lenderfi to get you an estimate. I'm going on two days and nobody has returned my calls or answered my emails. Trying to lock in quickly and the current offer from Better is a joke.

Had the same experience with LenderFi - After a week I called - then finally got some action. In the middle of the process now - I locked in last week (after a slight uptick in rates) but didnt want to risk it going up more (of course they came back down since)

I locked in @ 3.00% 20 year loan - no loan fees + $500-ish in lender credits. Florida West Coast.
Jun 11, 2020 3:34 PM
3.4K Comments
Joined Nov 2013
mrwhitewalkerJun 11, 2020 3:34 PM
3.4K Comments
Quote from JetBlast View quoted comment :
How long did it take for Lenderfi to get you an estimate. I'm going on two days and nobody has returned my calls or answered my emails. Trying to lock in quickly and the current offer from Better is a joke.
Took about 4-5 days to get a response from Lenderfi in my experience, they said they are way overwhelmed.
Jun 11, 2020 3:36 PM
922 Comments
Joined Aug 2010
JetBlastJun 11, 2020 3:36 PM
922 Comments
Quote from Mr0ffic3r View quoted comment :
Had the same experience with LenderFi - After a week I called - then finally got some action. In the middle of the process now - I locked in last week (after a slight uptick in rates) but didnt want to risk it going up more (of course they came back down since)

I locked in @ 3.00% 20 year loan - no loan fees + $500-ish in lender credits. Florida West Coast.
Thanks. I'm seeing 2.875% with $871 in credits. I wonder if a screenshot is enough for better to match that.
Jun 11, 2020 3:38 PM
3.4K Comments
Joined Jun 2008
heyeaglefnJun 11, 2020 3:38 PM
3.4K Comments
I am at 10 weeks since funding, no credit, anyone get it that late without having to go back to Better to escalate?

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Jun 11, 2020 3:44 PM
354 Comments
Joined Dec 2019
wandlJun 11, 2020 3:44 PM
354 Comments
To reply to some concerns on inflated rates and slow response, I just want to say this deal is NOT dead and is still a good deal.
- Better Mortgage will NOT have the best rates up front; the goal is to get them to price-match (multiple times, if needed) as several users have reported. Whether they have inflated their rates or not is irrelevant; I've read hundreds of posts and maybe only 2 where they couldn't price match. Do your homework and get pricematch; the $2500 AMEX is just cherry on top
- My only complaint of my experience with Better Mortgage is slow response times; you CAN schedule calls with your mortgage team to get answers immediately. Not ideal, but I think still worth it.
Jun 11, 2020 4:04 PM
1K Comments
Joined Mar 2019
CycloneFWJun 11, 2020 4:04 PM
1K Comments
Quote from wandl View quoted comment :
To reply to some concerns on inflated rates and slow response, I just want to say this deal is NOT dead and is still a good deal.
- Better Mortgage will NOT have the best rates up front; the goal is to get them to price-match (multiple times, if needed) as several users have reported. Whether they have inflated their rates or not is irrelevant; I've read hundreds of posts and maybe only 2 where they couldn't price match. Do your homework and get pricematch; the $2500 AMEX is just cherry on top
- My only complaint of my experience with Better Mortgage is slow response times; you CAN schedule calls with your mortgage team to get answers immediately. Not ideal, but I think still worth it.
I just want to add that they also require a breakdown of the fees for a competing offer (even if the breakdown lists each of the fees being waived/covered by lender credits). This is usually done via a Loan Estimate, but can be on a Fee/Cost Worksheet from the competing lender.

Thus, I wouldn't hold it against better if they don't match a screenshot that doesn't provide a breakdown of how fees are waived, etc.
Jun 11, 2020 5:03 PM
3.4K Comments
Joined Nov 2013
mrwhitewalkerJun 11, 2020 5:03 PM
3.4K Comments
Dang the Lender Fi rates right now are double the Credit that I got when I locked at 3.125%.

$3200 Credit is what is showing, 3% is $2100 and 2.875 is $300ish.

If only I waited a bit, Oh well mine still was a free Refi, netted about $900 and then the AMEX Credit. Im happy. Wife wont let me refi again though lol
Jun 11, 2020 5:20 PM
475 Comments
Joined Jan 2013
adwiJun 11, 2020 5:20 PM
475 Comments
While I am still waiting on match request submitted couple of days ago, can I send them another LE to match which is better by 2k ? Any issues in doing so?
Jun 11, 2020 5:21 PM
573 Comments
Joined May 2006
befriendlyJun 11, 2020 5:21 PM
573 Comments
Quote from befriendly View quoted comment :
Here is my experience so far on this:
5/15 - Started application on better
5/15 - Obtained competitor LE from lenderFi
5/16 - Matched with better and rate locked
5/22 - Everything cleared
5/28 - Better completed and obtained Under writer evaluation and approval Final CD ready for my review
5/28 - Insurance sent updated policy documents with Better as the mortgagee (This is absolutely strange as they should not have done before closing. If you get it be careful) I am leaving it as is as I plan to close in the next week
5/29 - I delayed the closing date due to other factors. If not, I would have closed today on 6/3
6/1 - Obtained updated Final CD and signed off with 6/5 scheduled closing date
6/2 & 6/3 - No further communication from Better on Closing formalities. I expect to receive these tomorrow. if not, I will have to f/u

Strangely, the status shows as funded for my loan. I am not sure how to interpret it until I close and see status change. Do any of you observed it on their home page?
6/11 - Today I closed the loan with Better

The process was simple and easy with Better and technically I could have closed last week if it was not for my 2nd half of tax payment from my current mortgage provider. In summary I could have closed it less than 3 weeks or maybe even 2 weeks which I never experienced. Kudos to Better Team with the exception of "Jimmie Arterberry" who supposed to be my Dedicated Concierge. Jimmie never returned any e-mails or calls to my request even after scheduling sometime with him. If I counted on Jimmie I would never have closed it with Better.

Now the second phase begins - I am surprised to see my loan already before I closed it. It never happened to me and interesting to see how market in this space is heating up. My biggest concern though is - My loan is sold to "The Money Source" based in Dallas. A quick Google led me to worry significantly with their poor and unprofessional customer services. Have you guys had any of your loan sold to The Money Source (TMS)? If so, can you share how long it has been since the loan was sold and your experience with them? Based on google reviews, I am thinking to cancel this loan with Better or force them to sell to someone else? Any thoughts or ideas related to this?
Last edited by befriendly June 11, 2020 at 10:25 AM.
Jun 11, 2020 5:23 PM
922 Comments
Joined Aug 2010
JetBlastJun 11, 2020 5:23 PM
922 Comments
Quote from mrwhitewalker View quoted comment :
Dang the Lender Fi rates right now are double the Credit that I got when I locked at 3.125%.

$3200 Credit is what is showing, 3% is $2100 and 2.875 is $300ish.

If only I waited a bit, Oh well mine still was a free Refi, netted about $900 and then the AMEX Credit. Im happy. Wife wont let me refi again though lol
LenderFi just sent over the LE. 2.875% with $2,350 in credits. Cash to close is 833.
Jun 11, 2020 5:26 PM
573 Comments
Joined May 2006
befriendlyJun 11, 2020 5:26 PM
573 Comments
Quote from adwi View quoted comment :
While I am still waiting on match request submitted couple of days ago, can I send them another LE to match which is better by 2k ? Any issues in doing so?
Since they did not reply to the original one, I do not see why not take advantage. There is nothing you are losing with the exception of a simple NO match from them.

My processing expert was so fast, they came back within an hour or so to confirm if they are matching or not.

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Jun 11, 2020 5:31 PM
354 Comments
Joined Dec 2019
wandlJun 11, 2020 5:31 PM
354 Comments
Quote from JetBlast View quoted comment :
LenderFi just sent over the LE. 2.875% with $2,350 in credits. Cash to close is 833.
Dammit I need to stop looking at this thread. I locked in at 3.25% in early May and rates are still dropping.....

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