Firestone Complete Auto Care: Lifetime Wheel Alignment

coldteadodd

Dec 29, 2019 12:58 PM

1.8K Comments

Joined May 2007

coldteadoddDec 29, 2019 12:58 PM

1.8K Comments

Went to firestone for brakes and rotors once and their mechanic broke my left front axle and then admitted to it and then retracted when I got firestone corporate involved. I will never use firestone. Firestone did not refund the brakes nor the cost for a new left front axle. Firestone just refunded the a single rotor.

tofu.

Dec 29, 2019 1:53 PM

2K Comments

Joined Jan 2012

tofu.Dec 29, 2019 1:53 PM

2K Comments

Quote from Eggrollinmymouth

:

I used to work there as an service advisor and know the tricks very well! Each store has service dollar, tires, alignment, and credit card sign up goals daily. Each store needs to hit it or get yelled at. EVERYTHING is negotiable!! Service,tires,etc. they have to make a sale and don't want you to walk out the door and not buy anything. Keep that in mind you filthy animals. I gotten the lifetime alignment for only $75 before when I was just a customer at a random firestone. You have to sweet talk them. If you need something fix or tire prices. Go get quotes everywhere then call firestone and tell them the best price you found and take 10-15% off that and tell them "that price" and if they can beat them you will leave XYZ auto shop and drive there now for their business instead. You need to play the game bc auto shops play you harder than I play with zachs mom on the weekends. Also big FYI every shop hates doing realignment after the initial bc it's free and they don't get paid. Watch them like a hawk and install camera if you have to bc they take you car for a test drive before and after alignments so "some" mechanics that is pissed bc they are commissioned and wasting their time on free is going to floor or slam on the brakes or basically wear n tear your shit up on purpose. But this is good deal if yo find a reputable shop that will do it correctly and if they don't, call corporate on their ass. They get scared shitless and the DM will personally call but then you shouldn't ever go back there again and need to find a different firestone or sister store due to revenge on your car there. Good luck you beautiful filthy animals. Love you

Why would the random mechanic working there care if you're paying or not? It's not going into or out of his pocket either way. Are you implying a salty Firestone franchise owner (or sales rep/manager for quota goals) personally comes over and drives your car before aligning it?

WildflowerGuru

Dec 29, 2019 2:15 PM

3.9K Comments

Joined May 2015

WildflowerGuruDec 29, 2019 2:15 PM

3.9K Comments

I installed brand new bearings on the front of my truck May 2019. Got new tires in June. Got a lesser discount on this deal. Had firestone do the alignment in July 2019. Three months later the front left bearing went bad. This was a $225 bearing. They don't just fail like that. I have no proof they were the cause of the problem. But I'd like to know. The only thing they showed an issue was a "stuck toe" that was resolved. The sales associate said at the time that my phone number (or paperwork) was the only thing I needed to get lifetime alignment. One thing that threw me off was listening to a young guy with one of those small japanese cars they like to spiff up and race. He came in asking to get his alignment re-done. The associate and the manager said it could not be done with their equipment, they were not set up for his vehicle. But they sold him that service a couple months prior and claimed they did the initial alignment. The manager refunded him.

Nitrohamster

Dec 29, 2019 2:20 PM

623 Comments

Joined Jul 2014

NitrohamsterDec 29, 2019 2:20 PM

623 Comments

Quote from WildflowerGuru

:

I installed brand new bearings on the front of my truck May 2019. Got new tires in June. Got a lesser discount on this deal. Had firestone do the alignment in July 2019. Three months later the front left bearing went bad. This was a $225 bearing. They don't just fail like that. I have no proof they were the cause of the problem. But I'd like to know. The only thing they showed an issue was a "stuck toe" that was resolved. The sales associate said at the time that my phone number (or paperwork) was the only thing I needed to get lifetime alignment. One thing that threw me off was listening to a young guy with one of those small japanese cars they like to spiff up and race. He came in asking to get his alignment re-done. The associate and the manager said it could not be done with their equipment, they were not set up for his vehicle. But they sold him that service a couple months prior and claimed they did the initial alignment. The manager refunded him.

So Firestone not good deal then?

WildflowerGuru

Dec 29, 2019 2:30 PM

3.9K Comments

Joined May 2015

WildflowerGuruDec 29, 2019 2:30 PM

3.9K Comments

Quote from Nitrohamster

:

So Firestone not good deal then?

The price is a good deal if you shop around. No small mechanic shop is going to have an alignment service. You have no choice. Either a dealer or someone like a national chain like Firestone. If you have new rotors or new bearings installed you definitely need to have this done. If you put on new tires and you feel a pull to the left or right, or allow the steering wheel to show you at various levels of speed... then you definitely need an alignment. Otherwise don't waste your money on it. I just felt what I experienced and what I witnessed with another customer was too negatively coincidental. Generally I'd say you only need an alignment once, unless you like to ride on curbs, live in pothole hell or live down a gravel road with washboards. Any dealer can and will do an alignment regardless of your manufacturer (except some europeans). Go to the website of all local dealers Ford, GM (dozens of brands), Chrysler/Dodge and check out the specials in their service department section. Sometimes coupons pop up for alignments.

Some people will look for the weekly Firestone coupons for cheap oil changes and then have their free alignment done at the same time. Just an FYI for those stores that treat people less than deserving.

Last edited by WildflowerGuru December 29, 2019 at 06:33 AM.

Princeman

Dec 29, 2019 2:45 PM

959 Comments

Joined Aug 2007

PrincemanDec 29, 2019 2:45 PM

959 Comments

I've gone in for a lifetime alignment and was told it couldn't be done until I paid for new ball joints or tie rod ends. Actually there was nothing wrong with those parts, they just wanted to sell me something.
Of course sometimes they might just be being helpful. Sometimes you need front end parts or tires...

tcope

Dec 29, 2019 2:45 PM

3.5K Comments

Joined Sep 2005

tcopeDec 29, 2019 2:45 PM

3.5K Comments

Have this on my 2006 F150 for about 12 years now. Good deal. My only issue now is that they closed about 6 Firestone shops in my area so there is only one left (Firestone did not renew their lease). Now I need to make an appointment about 2 months in advance. Another company, Burt Brothers is a Firestone registered shop but they don't honor the lifetime alignment deal.

In all, this is a good deal if you plan on owning your vehicle for a few years or want to maintain expensive tires. Alignments run about $80 for 4 wheels. I see little reason to pay $80 for one when you can pay $40 more for 6, 7, 8, etc.

tcope

Dec 29, 2019 2:47 PM

3.5K Comments

Joined Sep 2005

tcopeDec 29, 2019 2:47 PM

3.5K Comments

Quote from stanlee.steemer

:

I've bought a car from someone before that has a lifetime warranty on it. They told me to use their phone number attached to their Firestone account when going to do an alignment. Not like Firestone asks you for your ID, they don't even care.

"All warranties apply only to original owner on originally installed vehicle."

Appears that shop is simply offering a way to circumvent the actual TOS.

tcope

Dec 29, 2019 2:49 PM

3.5K Comments

Joined Sep 2005

tcopeDec 29, 2019 2:49 PM

3.5K Comments

The TOS are a little funny:

"Offer good one time per vehicle."

So you can't pay more than once for the lifetime service.

iuku

Dec 29, 2019 2:49 PM

3.3K Comments

Joined Feb 2014

iukuDec 29, 2019 2:49 PM

3.3K Comments

Anyone tried with new cars that has ADAS (Advanced driver-assistance systems)?

alchemista

Dec 29, 2019 5:10 PM

6.4K Comments

Joined Feb 2005

alchemistaDec 29, 2019 5:10 PM

6.4K Comments

Quote from Princeman

:

I've gone in for a lifetime alignment and was told it couldn't be done until I paid for new ball joints or tie rod ends. Actually there was nothing wrong with those parts, they just wanted to sell me something.
Of course sometimes they might just be being helpful. Sometimes you need front end parts or tires...

I had the same thing personally. They told me that the tie rods were stuck and they couldn't get it apart to do the alignment. They quoted me hundreds of dollars for a new end. I took it to a mechanic I trust that loosened it in less than 30 minutes and said there wasn't anything wrong with it. I paid them $20 for just the inspection.

Funny enough, I heard them tell another customer the same thing another time I was in store, so this might be one of the scams to try to upsell you.

rattlingabhi

Dec 29, 2019 7:10 PM

1.9K Comments

Joined Nov 2015

rattlingabhiDec 29, 2019 7:10 PM

1.9K Comments

I have been using this service for 5 years now and it pays off right after first use. You could also use this service at Tires Plus as it's owned by Firestone . Also I would suggest you to book an appointment instead of walk in as sometimes it takes over 2 hours to get this alignment done. Overall I am blessed with good technicians nearby and they are always helpful . Remember to first do your wheel rotation and wheel balancing before alignment.

8ZT

Dec 29, 2019 7:15 PM

171 Comments

Joined Jul 2013

8ZTDec 29, 2019 7:15 PM

171 Comments

So $119.99 for the ADHD High School drop out to mess up my alignment even worse and then tell me I need new parts? That's a heck of a slickdeal!

Firestone Complete Auto Care: Lifetime Wheel Alignment

$80.20 Off

$199

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