Motile 14" Laptop: AMD Ryzen 5, 14" 1080p, 8GB RAM, 256GB SSD Expired

Laptop can sleep if headphones or a magnet is on top of bottom right corner!

THAT'S ALL MOBILE DEVICES. THAT'S HOW SLEEP MODE WORKS
VIDEO PROOF! https://imgur.com/a/mDLTgPg #defcon


Video Proof: https://www.youtube.com/watch?v=ECPSC_1jHE8
Hopefully this post helps you prevent future crashes / sleep issues.

Attached is a picture of location of magnetic item that causes laptop to sleep.

Customer service contact details:

Support number: 1-877-435-7955
Support email: [email protected]

I called and sent email and the information does not exist.

The correct phone number for support is (800) 379-3820. Hours are 7 am-4 pm Pacific Time. They are closed on the weekends.
Update: Just called customer service on Jan 10th. The above number (even though it announces as Overpowered customer service) is valid for Motile laptops and the rep confirmed that the warranty for M142 is valid for 1 year and you just call this number for any issues.

I called Walmart today: (800) 966-6546 and the rep arranged for me to exchange my M-142, the screen goes blank intermittently. She was unable to find a Motile support number.

Warranty Information:
Excerpts from Motile Limited Warranty booklet included in box:
"This MOTILE purchased and delivered new in the original packaging to the original purchaser is warranted for personal non-commercial use by MOTILE against manufacturing defects in materials and workmanship for a limited Warranty period of Ninety (90) days for labor and One (1) year for Hardware from the original date of purchase."
"However, the warranty on this Product is limited to Ninety (90) day hardware and labor limited warranty when purchased or used for commercial purposes."
"Product freight must be prepaid by the original purchaser and shipped in its original packaging or packaging affording an equal degree of protection."


## USER MANUAL ATTACHED AT BOTTOM ##

Bios, Software and Driver Update:
http://www.motilecustomerservice.com/

Additional driver files saved by a user from device manager: https://slickdeals.net/forums/showpost.php?p=131944567&postcount=195 .
This seems to have additional stuffs that is not included on Motile site

To enter the BIOS, keep pressing the DELETE key during the boot up

Bios update hints: (Be careful. Don't attempt unless you REALLY know what you are doing)
*Also note that some issues are appearing with the BIOS/EC update*:
https://slickdeals.net/forums/showpost.php?p=133422332&postcount=740

BIOS update guide:
https://slickdeals.net/forums/showpost.php?p=133337630&postcount=495
https://slickdeals.net/forums/showpost.php?p=133339559&postcount=504

If having problem with the laptop hanging while restart and not completing the restart sequence (especially after a clean window installation),
turn off fast restart in control panel/power option/system settings

Indepth outside review: https://www.notebookcheck.net/Wal...260.0.html

Currently the laptop has no support for waking up from sleep by lid opening. You have to press a key to wake it up. Closing the lid will put it to sleep though.

The HDMI port on the laptop has been verified by multiple people as HDMI 2.0 good for 4K 60hz.

USB Type C port on this Motile has been tested and only has data transfer function. NO power delivery (PD) for charging over usb C port.
NO DP function for video output via the usb C.

Display: IPS

Chassis: aluminum/magnesium

CPU: AMD Ryzen 5 3500U

SINGLE dimm slot with 8GB 2400 DDR4 sodimm installed. 2GB of the ram is used by Vega iGPU (amount of ram dedicated to iGPU cannot be changed)

Two M2 SSD slots: first slot comes occupied with Biwin 256GB M2 SATA SSD and can use both M2 SATA and NVME.
Second unoccupied M2 slot recognizes only NVME ssd.

Fn+ F5 changes between Basic mode and Silent mode fan speed.
This does have a small difference on multicore cpu benchmarks.
Maybe also battery life when on battery?
Also you can tell which mode you are in by looking at the led light on the power button: solid is basic mode, slow dimming /brightening is silent mode.


FIX FOR LOW SOUND OUTPUT FROM SPEAKERS:

1) Be sure the Sound Blaster Connect application is running.
### The Sound Blaster Connect Software can be downloaded from the Windows Store, as well as other places. #### https://www.microsoft.com/en-us/p...verviewtab
2) Select a sound profile (Game/Music/Movie, etc)
3) and make sure the EQ is turned on.
Makes a night and day difference


FUNCTION KEY REMAPPING:
To reverse FN keys to skip having to hold down FN + FKey:
https://keytweak.en.softonic.com/

My Mapping:
Key #120 remapped to 'Volume Down' - Default to 'F9'
Key #121 remapped to 'Volume Up' - Default to 'F10'
Key #119 remapped to 'Mute' - Default to 'F8'
Key #129 remapped to 'F10' - Default to 'Volume Up'
Key #131 remapped to 'F9' - Default to 'Volume Down'
Key #133 remapped to 'F8' - Default to 'Mute'



GAME TESTING:
on battery power:
Diablo 3 ROS (1920x1080, high settings for all): 45+ FPS
WoW Classic in intense battle like Alterac Valley, low settings, FPS fluctuates between 40-80


LINUX DISTROS TESTED:
Sub-Reddit for information about using Linux on the Motile laptops [reddit.com]
Ubuntu 19.10 - everything works
Zorin OS 15 - Needed to apt update/upgrade to get latest kernel to support Ryzen 5 3500U graphics.
(Installs with support only for 800x600, update fixed everything)
Linux Mint 19.2 - Everything works. Updated to latest Kernel to support Ryzen 5 3500U graphics

THX Color Profile:
Here are all the color profile files off my Motile M142 R5
https://drive.google.com/open?id=...TpAaO9lp_P
or
https://www.4shared.com/zip/GWMDk...files.html
Restart laptop after placing files in C:\Windows\System32\spool\drivers\color
then right click on desktop -> Display settings -> Color Profile drop down and select Tuned by THX

INCREASE DISPLAY BRIGHTNESS:
To increase the display's max brightness download Radeon Software [amd.com], open the new software, navigate to Settings > Display and disable Vari-Bright. The display will now be ~50% brighter.(Many owners report no difference).

VIDEOS ON RAM, SSD (& thermal pad), WIFI UPGRADE:
https://www.youtube.com/watch?v=iITc_8IBPK0
https://www.youtube.com/watch?v=fHIHl3U3DOg

USB-C power adapters

https://www.amazon.com/gp/product...CFDA&psc=1

Several members have reported success in using USB C PD to barrel adapters to charge. There are a number to choose from on Amazon, Aliexpress, and eBay.

Here are adapters reported working:
https://www.aliexpress.com/item/33036838470.html
https://www.amazon.com/Cablecc-Ad...07SJ4CB27/


Other Resources:
Motile User Subreddit [reddit.com]


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