Around 8/10/20, forum members started reporting that some reps in Reward Center refused to submit the GC requests before 60 days of service. By 8/20/20, more and more reps are doing the same thing, even those who previously submitted requests between 35-45 days. AT&T is blatantly not honoring the "45 days" term, still stated on AT&T web site as of 8/20/20.
Info on requesting the $250 GCs - added 8/8/20 by hpham_53
Although the Terms of the deal say you'll receive an email around 45 days after activation to claim the GCs, so far nobody in this thread reported getting such email, no matter how long they waited.
To request your GCs:
* About 35-40 days after activation, go to https://rewardcenter.at
* If you get a rep that refuses to submit the GCs before 60 days, end the Chat and try again with another rep. Other reps will submit the GCs if account was active for 35 days or more. You can email the Chat transcript to yourself by clicking on the "envelope" icon on the Chat box.
* About 2-3 days after the rep submitted your GC requests, log into the Reward Center site above using your phone number and zip code. Your reward should be available for claiming. Repeat for each phone number.
* Log in again 1-2 days after claiming your GCs, it'll show whether or not they were approved and the estimated mailing date. So far, most people actually received the GCs in the mail on that date.
Deal seems dead. $250 no longer shows up on cart as of 5/7/20. Speak to Ecomm for confirmation first before placing an order.
Deal has been extended. New terms now say --
"Limit two Reward Cards per account."
However CSR said that I will get one card for each added line. I would think terms would be more accurate.
Hard pull for opening account as a new customer.
Must port in
To make this offer work, I believe you must have an unique phone/IMEI for each line, must insert SIM to phone so AT&T can recognize your BYOD phone IMEI.
may stack with CB and sweeten deal
Check number transfer eligibility: https://www.att.com/wireless/tran...ur-number/
Check wireless order status: 1-877-782-8870 or https://www.att.com/checkmyorder
Order stages:
We're working on your order - validating order in AT&Ts backend
In progress - believe at this point credit check has been done, ports may still be held up if shown as pending
(Partially) Shipped - self explanatory
Some have gotten cancelled orders due to AT&T not being able to verify information, especially for new customer accounts, even up to ~27 hours later. It may just be an AT&T issue of something not matching / some internal fraud algorithm kicking in.
After order submitted, call the ECOMM (e-commerce) backdoor number 866-267-4510 to confirm order with them personally to push order to go through verification on backend stage, then ask to transfer to credit department to double check you will pass verification manually, then check port status at att.com/port to see if you need to make corrections, if you are see that port is expect to complete, you are good to go.
NOTICE: ATT will not process and ship your order until they receive confirmation from old carrier to release your numbers to ATT.
ATT will eventually cancel your order if no action is taken to correct mistakes
Check AT&T porting status: https://www.att.com/port/ or 1-866-895-1097
If a line was submitted with incorrect porting information, (e.g. wrong PIN for me) it can be changed online at the porting status check above.
Porting Support: 1-888-898-7685 same function as the 1097 number
Check Reward status after submission with reward center: 1-800-675-8459
Possible workaround to open a new AT&T account if online order still fails if you follow every suggestions
Note: There may be a certain amount of time that a new AT&T account has to be open before you can make modifications (i.e. adding a new line) without issues. If someone confirms otherwise, delete this note from wiki.
second method don't seems to work, ppl said that their online order got cancelled despite opening first line in store.
1)
After you see that at least one of your online lines are added/pending on your account, cancel the line that is opened in store, no activation fee or full refund on activation fee if cancelled within 3 days of activation. The cost for first month's service will be prorated according to service days used. Usually no service fee if cancelled within 3 days of activation, AT&T has 14 days return policy, so I believe you are golden if canceling the in store line before 14 days of activation, either paying no fees or prorated fees. BTW, you can try to get ALL fees waived for this cancelled line by calling AT&T customer care. (YMMV?) Worst case would be you will pay $30 in store activation fee + prorated service charges by service days used for the AT&T in store line.
Phone hold times are long currently due to COVID-19 -- make sure the order details are accurate to avoid having to talk to a human.
Employee/University/student discounts (if offered), especially if staying with AT&T. Check eligibility with corporate e-mail here:
https://www.att.com/shop/wireless...coun
I recommend that do not upgrade your phone to take the device promo offer (if desired) until you actually receive the reward card. This $250 is a BYOD promo
Rebate Process URL: https://rewardcenter.at
-If your number was previously on AT&T, they will not send you a rebate afterwards. Got the runaround when talked to several CSR. Has to be a number that has NEVER been on AT&T before. This is blatantly false info. Don't know why it is even allowed in the wiki
3/8/2021 - Per telephone call to e-commerce number 866-267-4510, a former AT&T landline number is eligible for the offer. Update: Can now confirm that a former AT&T landline - first ported to Metro-by-T-Mobile five months ago - and subsequently ported to AT&T for this deal - was eligible for and received the $250 VISA reward.
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- New vs Existing customers: some new customers got approved.
- Boost numbers vs other carriers' numbers: some new customers successfully ported in Boost numbers.
- Multiple lines: some new customers were approved for 4-5 lines.
- Calling E-com vs not calling: some people were approved without calling; one person called, was told the order was OK and would be approved, yet still got cancelled. One called and was told to go to the store.
Just a guess, maybe ATT sees that you have an inquiry from other carrier(s)? I think they can see your soft inquiries history from other companies when they hard pull you and decide to deny you? (Need someone who is not on the sprint, tmo or Verizon deal to confirm it)
Totally a hit or miss scenario,
Just a guess, maybe ATT sees that you have an inquiry from other carrier(s)? I think they can see your soft inquiries history from other companies when they hard pull you and decide to deny you? (Need someone who is not on the sprint, tmo or Verizon deal to confirm it)
Totally a hit or miss scenario,
Porting Department: 1-888-898-7685
Port Status Check: 866.895.1097
I actually believe these two numbers function the same, they both can initiate port, check number transfer status, correct porting info
05/03 : Order placed with 4 numbers 2 T-Mobile and 2 Boost and gave SSN for all 4 numbers and Choose carrier "Sprint" for boost prepaid numbers
05/04: Order is "In progress" status today and verified all 4 numbers port in shows as "Complete"
Waiting for further update
You should not have any problems with your 5th line regarding the reward card b/c you signed up online during promo period, you ported in all 5 lines from Tmo(ATT will know whether number is ported or given by ATT), each voice line has its own unique IMEI(you have 5 different phones to use) and just to keep lines active for 45 days to receive redemption instruction email/letter and keep active services through reward card fulfillment process.
I believe this is physical prepaid cards promo, so Make sure your ATT service address/billing address is your current living address so you can receive ATT monthly statement, redemption instruction if sent via mail, reward cards in around 2.5 to 3 months later.
Also, you better confirm whether or not Signature discount/FAN account is combinable with this $250 promo. If not sure, better to opt in later after you receive the $250 from ATT
FYI, Credit card's billing address, which is different from ATT service address, is not that important to ATT as long as CC info are correct(charge will go through), and the transaction is authorized(not using a stolen card) because you can have someone with different address to pay for your ATT bill.
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You should not have any problems with your 5th line regarding the reward card b/c you signed up online during promo period, you ported in all 5 lines from Tmo(ATT will know whether number is ported or given by ATT), each voice line has its own unique IMEI(you have 5 different phones to use) and just to keep lines active for 45 days to receive redemption instruction email/letter and keep active services through reward card fulfillment process.
I believe this is physical prepaid cards promo, so Make sure your ATT service address/billing address is your current living address so you can receive ATT monthly statement, redemption instruction if sent via mail, reward cards in around 2.5 to 3 months later.
Also, you better confirm whether or not Signature discount/FAN account is combinable with this $250 promo. If not sure, better to opt in later after you receive the $250 from ATT
FYI, Credit card's billing address, which is different from ATT service address, is not that important to ATT as long as CC info are correct(charge will go through), and the transaction is authorized(not using a stolen card) because you can have someone with different address to pay for your ATT bill.
I confirmed online with CS that Signature discount was allowed with the $250/line promo, but I didn't want to add another variable to the mix so I did not activate the signature discount (I don't get a discount anyway on the unlimited starter plan), so I figured I would just opt in once I received my rewards cards and then change my plan to the higher unlimited plan for 5 lines at $175+taxes/fees each month.
So address A is the service address for all lines, and address B is the billing address. I take it in like 45 days the redemption instructions will be sent to address B? if sent by mail.
I did do temporary USPS mail forwarding from address B to address A for now. Once I move back to address B I will then change the service address for one of my lines (from address A to address B). Had to temp move due to current events.
After order is submitted, ppl can actually start the porting process by calling porting dept, Once your number is on att network, you are an ATT customer officially.
After order is submitted, ppl can actually start the porting process by calling porting dept, Once your number is on att network, you are an ATT customer officially.
Before I read the FAQ sections from ATT about porting, I really thought order cancellation has something to do with credit approval similar to sprint limiting ppl to 5 lines with NCC and Tmo also has line limitations based on credit history. Now I strongly believe it also has something to do with porting request confirmation as ppl wondered earlier will boost mobile number work or not. Porting info confirmation from old carrier matters
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