Around 8/10/20, forum members started reporting that some reps in Reward Center refused to submit the GC requests before 60 days of service. By 8/20/20, more and more reps are doing the same thing, even those who previously submitted requests between 35-45 days. AT&T is blatantly not honoring the "45 days" term, still stated on AT&T web site as of 8/20/20.
Info on requesting the $250 GCs - added 8/8/20 by hpham_53
Although the Terms of the deal say you'll receive an email around 45 days after activation to claim the GCs, so far nobody in this thread reported getting such email, no matter how long they waited.
To request your GCs:
* About 35-40 days after activation, go to https://rewardcenter.at
* If you get a rep that refuses to submit the GCs before 60 days, end the Chat and try again with another rep. Other reps will submit the GCs if account was active for 35 days or more. You can email the Chat transcript to yourself by clicking on the "envelope" icon on the Chat box.
* About 2-3 days after the rep submitted your GC requests, log into the Reward Center site above using your phone number and zip code. Your reward should be available for claiming. Repeat for each phone number.
* Log in again 1-2 days after claiming your GCs, it'll show whether or not they were approved and the estimated mailing date. So far, most people actually received the GCs in the mail on that date.
Deal seems dead. $250 no longer shows up on cart as of 5/7/20. Speak to Ecomm for confirmation first before placing an order.
Deal has been extended. New terms now say --
"Limit two Reward Cards per account."
However CSR said that I will get one card for each added line. I would think terms would be more accurate.
Hard pull for opening account as a new customer.
Must port in
To make this offer work, I believe you must have an unique phone/IMEI for each line, must insert SIM to phone so AT&T can recognize your BYOD phone IMEI.
may stack with CB and sweeten deal
Check number transfer eligibility: https://www.att.com/wireless/tran...ur-number/
Check wireless order status: 1-877-782-8870 or https://www.att.com/checkmyorder
Order stages:
We're working on your order - validating order in AT&Ts backend
In progress - believe at this point credit check has been done, ports may still be held up if shown as pending
(Partially) Shipped - self explanatory
Some have gotten cancelled orders due to AT&T not being able to verify information, especially for new customer accounts, even up to ~27 hours later. It may just be an AT&T issue of something not matching / some internal fraud algorithm kicking in.
After order submitted, call the ECOMM (e-commerce) backdoor number 866-267-4510 to confirm order with them personally to push order to go through verification on backend stage, then ask to transfer to credit department to double check you will pass verification manually, then check port status at att.com/port to see if you need to make corrections, if you are see that port is expect to complete, you are good to go.
NOTICE: ATT will not process and ship your order until they receive confirmation from old carrier to release your numbers to ATT.
ATT will eventually cancel your order if no action is taken to correct mistakes
Check AT&T porting status: https://www.att.com/port/ or 1-866-895-1097
If a line was submitted with incorrect porting information, (e.g. wrong PIN for me) it can be changed online at the porting status check above.
Porting Support: 1-888-898-7685 same function as the 1097 number
Check Reward status after submission with reward center: 1-800-675-8459
Possible workaround to open a new AT&T account if online order still fails if you follow every suggestions
Note: There may be a certain amount of time that a new AT&T account has to be open before you can make modifications (i.e. adding a new line) without issues. If someone confirms otherwise, delete this note from wiki.
second method don't seems to work, ppl said that their online order got cancelled despite opening first line in store.
1)
After you see that at least one of your online lines are added/pending on your account, cancel the line that is opened in store, no activation fee or full refund on activation fee if cancelled within 3 days of activation. The cost for first month's service will be prorated according to service days used. Usually no service fee if cancelled within 3 days of activation, AT&T has 14 days return policy, so I believe you are golden if canceling the in store line before 14 days of activation, either paying no fees or prorated fees. BTW, you can try to get ALL fees waived for this cancelled line by calling AT&T customer care. (YMMV?) Worst case would be you will pay $30 in store activation fee + prorated service charges by service days used for the AT&T in store line.
Phone hold times are long currently due to COVID-19 -- make sure the order details are accurate to avoid having to talk to a human.
Employee/University/student discounts (if offered), especially if staying with AT&T. Check eligibility with corporate e-mail here:
https://www.att.com/shop/wireless...coun
I recommend that do not upgrade your phone to take the device promo offer (if desired) until you actually receive the reward card. This $250 is a BYOD promo
Rebate Process URL: https://rewardcenter.at
-If your number was previously on AT&T, they will not send you a rebate afterwards. Got the runaround when talked to several CSR. Has to be a number that has NEVER been on AT&T before. This is blatantly false info. Don't know why it is even allowed in the wiki
3/8/2021 - Per telephone call to e-commerce number 866-267-4510, a former AT&T landline number is eligible for the offer. Update: Can now confirm that a former AT&T landline - first ported to Metro-by-T-Mobile five months ago - and subsequently ported to AT&T for this deal - was eligible for and received the $250 VISA reward.
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However it depends on how much risk you can take ? Rebate will be approved or rejected approximately in 45 days, if one line cost is $30, so you will lose only $45 if rejected, whereas you can gain $250, if approved. Now your call.
However it depends on how much risk you can take ? Rebate will be approved or rejected approximately in 45 days, if one line cost is $30, so you will lose only $45 if rejected, whereas you can gain $250, if approved. Now your call.
according to ATT, "Order online: AT&T will send a number transfer request to your current service provider and wait for confirmation to transfer the number. Once transfer confirmation is received your AT&T phone will be shipped. " Additionally, att says "Your number transfer cannot proceed and your AT&T handset cannot be shipped until AT&T receives a confirmed response."
since this is BYOD, buying ATT SIM card is similar to buying ATT phone. ATT will confirm your porting info before shipping your order, so after you submitted your order, please go to att.com/port or by calling 866-895-1097 to check the status of your number transfer, if you get this message immediately after order, "LNP007: According to our records, the number you entered is not currently in the number transfer/porting process. " it means ATT has not started the porting process by sending port request to old carrier. Check back within a few hours until you see that your transfer status is confirmed and in progress and not ask for correction, your order will ship. Att.com/port will ask you to correct info if it is wrong.
My experience, porting info must have the following matched:
1)Phone number to be port
2)Account number
3)Account pin
4)Zip code (ask your seller for the zip code that he uses when creating/activating the phone number, it matters if it is on file while address doesn't matter, port will reject if zip code is wrong and come back asking for correction
5)SSN if there is one on file(for prepaid services, SSN is not likely and can be any numbers)
Edit: pay attention to transfer status
Your previous service provider has received your request, and your transfer is in progress
Phone number: your 10 digits number
Transfer Status: should say something like this previous service provider has confirmed/approved your request, port is expected to complete on DATE and TIME
1)Phone number to be port
2)Account number
3)Account pin
4)Zip code (ask your seller for the zip code that he uses when creating/activating the phone number, it matters if it is on file while address doesn't matter, port will reject if zip code is wrong and come back asking for correction
5)SSN if there is one on file(for prepaid services, SSN is not likely and can be any numbers)
Even if it isn't asked, but it is required to port a number successfully.......ATT will not port the number immediately until you get the sims/phones but obviously it verifies with old carrier before approving your order.
When you purchased the number from fleabay did you provide your preferred zip code for area code?
Edit: but you somehow have provided the address while entering billing/shipping address for order .....maybe you can try to see if your port request is denied due to wrong info by calling 1-888-898-7685 if the att.com/port says your port is cancelled.
When you purchased the number from fleabay did you provide your preferred zip code for area code?
Edit: but you somehow have provided the address while entering billing/shipping address for order .....maybe you can try to see if your port request is denied due to wrong info by calling 1-888-898-7685 if the att.com/port says your port is cancelled.
I gave the seller my zip code.
I'm not going to call and sit for hours on hold again.
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I gave the seller my zip code.
I'm not going to call and sit for hours on hold again.
Order status : working on order
Portin status : boost nums shows complete but T mobile nums shows not yet start process
Trying to reach them what's going on this
I requested to port 5 lines (all on the same family plan at T-Mobile in another family member's name) to AT&T. We had been with T-Mobile for like 15 years and had horrible service the last 6 months or so, not sure why since our phones had all bands except for 71 and were all fairly new (4 of them Android One devices). Plus I wanted to be treated like a new customer again and take advantage of a promo.
I checked out online, activation waived and shipping free. Signed up for AT&T Unlimited Starter plan and the $250/line Visa prepaid card promo showed up for each one of my 5 lines when I put in everyone's number. I took a screenshot of everything.
A day later I checked port status of my 5 lines, saw that 4 of them were confirmed but 1 had an error. So I called the AT&T port center and the nice lady I spoke with was able to re-submit the port request after re-confirming the Acct Number and PIN. She said maybe the connection timed out the first time. Less than a day later my order status was changed and then I received estimated delivery date.
Once my 5 sim cards shipped I checked the online port status of that 5th line, and still received an error. I called back to the AT&T port center and this time talked to someone who had no clue about what they were saying...first saying they couldn't find that number, then saying that number was confirmed, then saying he doesn't have any of my order information and just straight up transferred me to another dept... I decided to hang up and wait.
Once the sim cards arrived, they were labeled for each of the five phone numbers. I waited a few days to get closer to the end of my T-Mobile bill cycle (since they do not prorate) and then I activated the sim cards online to make the port official. My first 4 lines showed up online and I had no issues porting, however that 5th line did not show up when trying to activate online, so I called the port dept back again, this time got another really nice lady, who looked up my number, confirmed the sim card number that I received in the mail for that line, and she was able to activate that sim card over the phone. We popped in all of our sim cards into our unlocked Android phones and within minutes we all had service.
Now when I check the port status website, all of our numbers say Completed.
Now the way I read the terms and conditions, I met all the requirements as of now, and unlike the Verizon BYO phone promo, I do not have to fill out a rebate form or anything until AT&T sends me the information 45 days into my service on how to redeem which will either be via mail or email. Also just FYI I did not have to type in my IMEI numbers or anything like that during checkout. I did have to do a credit check with my SSN but I never got an alert from my credit monitoring services so I don't know if they actually did a check or just have my SSN on file in the event my bill isn't paid.
One thing I am nervous about is that the usage address for all 5 lines (which are the same) is different from the billing address (because of temporary living conditions, and I did not change the billing address on my credit card) so I hope that doesn't screw up my bill. Also I have a feeling that 5th line which had the issues with porting will likely have an issue down the road when it comes time for my $250/line...I put a date on my calendar 45 days from day of activation as a reminder, so I will just have to wait and see what happens.
Lastly I did not use any cashback websites when doing this because of either fine print saying that the cashback offer was not eligible with the BYO phone offer, and because the AT&T terms said cannot be combined with other offers. For those who used a cashback website and got cashback, don't be surprised if you are not eligible for the $250/line. The only offers that can be combined are certain ones online (such as waived activation) and also Signature discounts.
Also does anyone know: are these virtual prepaid cards or physical cards?
- On 5/3 - got an email that there was an issue porting 1 number. Checked with the seller and the account number was incorrect. Updated the account number on Port status site.
- On 5/4 - I got an email that all the SIM's are shipped to be delivered on 5/5
I did not call and used all Boost numbers for porting. New Customer.
- New vs Existing customers: some new customers got approved.
- Boost numbers vs other carriers' numbers: some new customers successfully ported in Boost numbers.
- Multiple lines: some new customers were approved for 4-5 lines.
- Calling E-com vs not calling: some people were approved without calling; one person called, was told the order was OK and would be approved, yet still got cancelled. One called and was told to go to the store.
- New vs Existing customers: some new customers got approved.
- Boost numbers vs other carriers' numbers: some people successfully ported in Boost numbers.
- Multiple lines: some new customers were approved for 4-5 lines.
- Calling E-com vs not calling: some people were approved without calling; one person called, was told the order was OK and would be approved, yet still got cancelled. One called and was told to go to the store.
I used TCB for c@shb@ck and it shows $300 and dont know how it is calculated
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