Around 8/10/20, forum members started reporting that some reps in Reward Center refused to submit the GC requests before 60 days of service. By 8/20/20, more and more reps are doing the same thing, even those who previously submitted requests between 35-45 days. AT&T is blatantly not honoring the "45 days" term, still stated on AT&T web site as of 8/20/20.
Info on requesting the $250 GCs - added 8/8/20 by hpham_53
Although the Terms of the deal say you'll receive an email around 45 days after activation to claim the GCs, so far nobody in this thread reported getting such email, no matter how long they waited.
To request your GCs:
* About 35-40 days after activation, go to https://rewardcenter.at
* If you get a rep that refuses to submit the GCs before 60 days, end the Chat and try again with another rep. Other reps will submit the GCs if account was active for 35 days or more. You can email the Chat transcript to yourself by clicking on the "envelope" icon on the Chat box.
* About 2-3 days after the rep submitted your GC requests, log into the Reward Center site above using your phone number and zip code. Your reward should be available for claiming. Repeat for each phone number.
* Log in again 1-2 days after claiming your GCs, it'll show whether or not they were approved and the estimated mailing date. So far, most people actually received the GCs in the mail on that date.
Deal seems dead. $250 no longer shows up on cart as of 5/7/20. Speak to Ecomm for confirmation first before placing an order.
Deal has been extended. New terms now say --
"Limit two Reward Cards per account."
However CSR said that I will get one card for each added line. I would think terms would be more accurate.
Hard pull for opening account as a new customer.
Must port in
To make this offer work, I believe you must have an unique phone/IMEI for each line, must insert SIM to phone so AT&T can recognize your BYOD phone IMEI.
may stack with CB and sweeten deal
Check number transfer eligibility: https://www.att.com/wireless/tran...ur-number/
Check wireless order status: 1-877-782-8870 or https://www.att.com/checkmyorder
Order stages:
We're working on your order - validating order in AT&Ts backend
In progress - believe at this point credit check has been done, ports may still be held up if shown as pending
(Partially) Shipped - self explanatory
Some have gotten cancelled orders due to AT&T not being able to verify information, especially for new customer accounts, even up to ~27 hours later. It may just be an AT&T issue of something not matching / some internal fraud algorithm kicking in.
After order submitted, call the ECOMM (e-commerce) backdoor number 866-267-4510 to confirm order with them personally to push order to go through verification on backend stage, then ask to transfer to credit department to double check you will pass verification manually, then check port status at att.com/port to see if you need to make corrections, if you are see that port is expect to complete, you are good to go.
NOTICE: ATT will not process and ship your order until they receive confirmation from old carrier to release your numbers to ATT.
ATT will eventually cancel your order if no action is taken to correct mistakes
Check AT&T porting status: https://www.att.com/port/ or 1-866-895-1097
If a line was submitted with incorrect porting information, (e.g. wrong PIN for me) it can be changed online at the porting status check above.
Porting Support: 1-888-898-7685 same function as the 1097 number
Check Reward status after submission with reward center: 1-800-675-8459
Possible workaround to open a new AT&T account if online order still fails if you follow every suggestions
Note: There may be a certain amount of time that a new AT&T account has to be open before you can make modifications (i.e. adding a new line) without issues. If someone confirms otherwise, delete this note from wiki.
second method don't seems to work, ppl said that their online order got cancelled despite opening first line in store.
1)
After you see that at least one of your online lines are added/pending on your account, cancel the line that is opened in store, no activation fee or full refund on activation fee if cancelled within 3 days of activation. The cost for first month's service will be prorated according to service days used. Usually no service fee if cancelled within 3 days of activation, AT&T has 14 days return policy, so I believe you are golden if canceling the in store line before 14 days of activation, either paying no fees or prorated fees. BTW, you can try to get ALL fees waived for this cancelled line by calling AT&T customer care. (YMMV?) Worst case would be you will pay $30 in store activation fee + prorated service charges by service days used for the AT&T in store line.
Phone hold times are long currently due to COVID-19 -- make sure the order details are accurate to avoid having to talk to a human.
Employee/University/student discounts (if offered), especially if staying with AT&T. Check eligibility with corporate e-mail here:
https://www.att.com/shop/wireless...coun
I recommend that do not upgrade your phone to take the device promo offer (if desired) until you actually receive the reward card. This $250 is a BYOD promo
Rebate Process URL: https://rewardcenter.at
-If your number was previously on AT&T, they will not send you a rebate afterwards. Got the runaround when talked to several CSR. Has to be a number that has NEVER been on AT&T before. This is blatantly false info. Don't know why it is even allowed in the wiki
3/8/2021 - Per telephone call to e-commerce number 866-267-4510, a former AT&T landline number is eligible for the offer. Update: Can now confirm that a former AT&T landline - first ported to Metro-by-T-Mobile five months ago - and subsequently ported to AT&T for this deal - was eligible for and received the $250 VISA reward.
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getting a new number from att does not mark the line as "portin". it should show up as "portin" for the rewards to get processed smoothly.
in my case, i faced a problem with entering port-in information while ordering online. then i shared my screen with chat rep and the rep suggested to get new numbers instead and then port-in later. all this was notated on my account and it helped while processing rewards.
rewards team initially said that these lines are not showing up as "portin" and the rewards would get denied. then i had to contact cs and they processed the rewards based on the earlier notes.
why not add a 3rd line with port-in and cancel the 2nd line (new number)?
why not add a 3rd line with port-in and cancel the 2nd line (new number)?
i think the sim cards come pre-activated for new numbers from att. is this line showing in your account? if yes, then it's active.
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ordered again couple of days later. called e-comm, they verified. went to "In Progress". canceled again after ~24 hours.
both times "couldn't verify order came from you".
their "system" seems capricious.
Dan
i think the sim cards come pre-activated for new numbers from att. is this line showing in your account? if yes, then it's active.
The cheapest plan for 2 lines is the Shared Data 3GB Plan, $80 per month (after $20 autopay discount) + about $20 (25%) for taxes and fees.
So the best cash back is BF then, correct?
Is there not a way to add 2 lines together, or do i need to start with one and initiate the order then add a second line?
I see that I get this on the page as well when I order
For my account #1, the final bill created on July 7th (account cancelled on June 26) shows a credit of $38.01. It remains to be seen what AT&T will do with that credit.
I had chatted with a ATT Rep the other day on the issue of partial month credit/refund for final month of service, as I was one of the unlucky ones to get stuck with a 3rd month billing. Here is a copy of the pertinent text of the chat, where the ATT rep says a credit will come for unused service days & be mailed out in the form of a check, within 59 days. (see attachment pic)
Also, 1 of my 4 numbers was rejected for port-in to h2o this past hour.
I chatted with a h2o rep who said for some reason ATT isn't allowing port-out of that number tonight (obtained in same Ebay/Boost batch). The h2o rep will submit it to h2o porting & they will contact ATT for port-out tomorrow, so I have to wait till then. Two numbers were ported tonight & scrubbed from my 4-line account within 5 minutes. I'll port-out last (main) other number tomorrow, after they hopefully clear my 'problem child' 3rd number for port-out to h2o.
BTW, repping you for the outstanding info you've provided since day 1 on this thread.
2. Is there not a way to add 2 lines together, or do i need to start with one and initiate the order then add a second line?
3. I didn't realize I could do a shared data plan as well. I thought that only unlimited plans were allowed for the $250.
1. TCB advertises $75/line but tracks at $50/line, and est payable wait is 14-15 weeks. BF advertises $50/line and est payable wait is 3 months.
2. You can place an order for 2 lines.
3. Many of us used the Shared Data 3GB and got the $250 without problems. The terms only require a plan with voice & data.
2. You can place an order for 2 lines.
3. Many of us used the Shared Data 3GB and got the $250 without problems. The terms only require a plan with voice & data.
I was able to build a cart and add 2 lines. I'm getting a $10.40 discount which I believe is the employee discount. So my monthly before taxes is about $70. Which I guess will take care of most of the taxes.
I don't have a TCB account. I have BF Raku and Ibotta.
I also see I have a chase offer of $35 credit for 2 payments of $15 or more. Which expires in 40 days. I guess I could use that as well! Pay 1st bill in 2 half's.
So all in all I will net make about over $400! Does that sound right?
Now I need to talk to sprint and see if they will let me port out of a cancelled account. Any experience With that?
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Thanks for providing another data point about partial refund from AT&T.
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