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| Product Name: | Craftsman 42-Piece Bit and Torx Bit Socket Wrench Set |
| Product Description: | Greater Access with Easier Grip Stay organized for working on the go with the Craftsman 42-piece bit and Torx bit socket wrench set that's packed in a sturdy portable case. Equipped to spin Torx, external Torx, hex and an array of standard fastener heads with more power than a driver, this tool set comes with a fast-turning ratchet that delivers serious torque. Built to give you more access to tight areas, this set also comes with a steel extension and a socket adapter that's perfect for smaller fasteners. Includes 42 pieces in 1/4" and 3/8" drives 1/4" drive: 5 standard hex bit sockets (3/16", 7/32", 1/4", 5/16", 3/8"), 3 Torx bit sockets (T15, T20, T25), 3 external Torx sockets (E6, E7, E8) 3/8" drive: 6 standard hex bit sockets (5/32", 3/16", 7/32", 1/4", 5/16", 3/8"), 6 metric hex bit sockets (4, 5, 6, 7, 8, 10mm), 3 slotted screwdriver bit sockets (7/32", 9/32", 3/8"), 3 Phillips screwdriver bit sockets (#1, #2, #3), 6 Torx bit sockets (T27, T30, T40, T45, T47, T50), 4 external Torx sockets (E10, E12, E14, E16), quick-release ratchet, 6" extension bar and 1/4" adapter Smooth polished steel socket ends wipe clean fast Precision-cut driver heads reduce stripping Integrated push-button controls make ratchet easy to use High tensile-strength steel construction delivers serious torque Black oxide protects bits from corrosion Durable rust-resistant, dent-resistant carrying case |
| Model Number: | 99941 |
| Product SKU: | sears_00999941000P |
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On the other hand, I'm done with Sears. Been about 6mo since I started trying to get my money back for an order the store "accidentally" categorized as "picked up" that apparently never arrived in the store.
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I had been watching this set for a while and purchased it shortly before my local store decided to close. I broke this first bit I used, didn't even put that much on it. The metal used is too soft. I called the sears 800 number for a replacement,I was sent to a call center offshore, they said they can't send a replacement, only give me Myway points. Well I agreed after waiting on hold for 30 minutes, then got disconnected. There isn't a Lowes or Sears within 45 minutes of my house.
Apparently Sears read my review on line and reached out to me to help....well, I thought I would change my opinion. Now its even worse. Not sure were there customer service team is, but its terrible.
I have been buying Sears tools for 40 years, I have only broken a few, but they certainly stood behind me, until now. Time to start buying Husky or Kobalt.
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I had been watching this set for a while and purchased it shortly before my local store decided to close. I broke this first bit I used, didn't even put that much on it. The metal used is too soft. I called the sears 800 number for a replacement,I was sent to a call center offshore, they said they can't send a replacement, only give me Myway points. Well I agreed after waiting on hold for 30 minutes, then got disconnected. There isn't a Lowes or Sears within 45 minutes of my house.
Apparently Sears read my review on line and reached out to me to help....well, I thought I would change my opinion. Now its even worse. Not sure were there customer service team is, but its terrible.
I have been buying Sears tools for 40 years, I have only broken a few, but they certainly stood behind me, until now. Time to start buying Husky or Kobalt.
a) Are these made in China? Etc...
b) Great deal if there were any Sears stores open in my area...
c) I miss their points program, it was the best...
Sadly, I was a loyal Sears/Craftsman customer and I hate to see their legacy get stomped into the ground. First the tools were cheapened up, foreign made, stores closed, and then having the customer service quality and warranty fade away to nothing sucks. Having hopes that Stanley B&D are going to make a come back with the brand is also grim. We'll see what the future brings, but for now there are better tools out there that carry a better warranty and less hassle. I've favored Apex tools (Cresent/Gearwrench) and also Husky (some of which are also made by Apex). I remember waking up and going to Sears with my dad for an early morning sale, and being enamored with all the tools that you could get and with the idea of a tool that would be warranted forever. That dream has faded but at least I still have the fond memory of spending time with my dad. The store was bulldozed and a Home Depot sits there now. The "new" Sears location at the "new" mall is also closed...it's all more or less gone. I'm starting to feel real old!
a) Are these made in China? Etc...
b) Great deal if there were any Sears stores open in my area...
c) I miss their points program, it was the best...
Sadly, I was a loyal Sears/Craftsman customer and I hate to see their legacy get stomped into the ground. First the tools were cheapened up, foreign made, stores closed, and then having the customer service quality and warranty fade away to nothing sucks. Having hopes that Stanley B&D are going to make a come back with the brand is also grim. We'll see what the future brings, but for now there are better tools out there that carry a better warranty and less hassle. I've favored Apex tools (Cresent/Gearwrench) and also Husky (some of which are also made by Apex). I remember waking up and going to Sears with my dad for an early morning sale, and being enamored with all the tools that you could get and with the idea of a tool that would be warranted forever. That dream has faded but at least I still have the fond memory of spending time with my dad. The store was bulldozed and a Home Depot sits there now. The "new" Sears location at the "new" mall is also closed...it's all more or less gone. I'm starting to feel real old!
All the Sears stores near me closed 4 or 5 years ago. I hadn't purchased anything from Sears for at least a couple years before that. Earlier this year there was a slick deal on a Rikon Bandsaw, it was a great price and also included $100 in Sears cash back. I had it shipped to my house and was pretty happy until I started trying to use the $100 sears cash back.
After the fact I realized that the $100 cash back wasn't really $100. It was $10 a week for 10 weeks( totally my own fault for not reading the fine print). The $10 expired every week if you didn't use it. I started to look at ways to spend this $10 a week and found very few items that were actually sold by Sears and subsequently eligible for cash back purchases. And with no free shipping, the $10 was essentially worthless unless I could find items for free pickup at a Sears store 45 miles away. Luckily The said store was only a couple miles from where I work.
I must say I was legitimately shaken up when I went to go pick up my first $10 item. I hadn't stepped in a Sears store in probably 8 years, and what I saw was just Sad. The store is an anchor store at an indoor mall and is huge, two stories tall, multiple parking lots and multiple entrances. And almost no one was there. The parking lot looked as though just the late night cleaning crew was there. The shelves were bare, and spaced out incredibly far from each other. The inside was like what I'd imagine a looted Thrift store would look like. I was shocked.
Long story short, I picked up 2 more weeks of $10 items and then Covid hit. That particular Sears store temporarily shut down. And my 7 weeks of, $10 a week sears cash went totally unused and expired a couple weeks ago. I'd be absolutely shocked if that Sears ever reopens. It's Really sad. But no one can run a company like that, and expect to stay in business.
After I re-sorted, a bit was missing. I chatted online with customer service and they sent a replace bit. This went surprisingly smooth.