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There is no Citi 4 year warranty. There is no Costco warranty.
There continues to be a lot of confusion about Costco and the Costco Citi Visa with respect to warranties on items purchased at Costco as well as the Costco Return Policy. To be clear, there is no Costco Warranty as Costco does not provide warranties. The Costco Return Policy is a satisfaction guarantee without a time limit except for a specific list of exclusions. For example, TV's, computers and major appliances are limited to 90 days while monitors and routers are under the regular satisfaction guarantee. However, you should treat that unspecified time period as a trade-in program as that abuse will eventually get that satisfaction guarantee policy changed for the worse. On select items such as TV's, computers and major appliances, Costco has an agreement with the manufacturers to extend the regular manufacturer warranty from 1 year to 2 years. The manufacturer is providing the warranty, not Costco. Costco offers their Concierge Service as means of assisting customers with obtaining some limited tech support and connecting with the manufacturer warranty claims departments. If you use your Costco Citi Visa Credit Card to purchase a New item (from anywhere) that is covered by a manufacturer warranty then Citi Visa extends the manufacturer warranty an additional 2 years (with some exceptions) under the same terms as the manufacturer warranty. If your manufacture warranty covers the issue that your item has, but it's past the expiration of the manufacturer warranty then the Costco Citi Visa would reimburse you for the cost of fixing the or reimburse the entire cost of the purchase for up to 2 years past the end manufacturer warranty. If you purchase an extended warranty then the 2 Year Citi Visa Warranty (really an insurance product) is applied after the end of the manufacturer warranty and the extended warranty. The max combined warranty for Citi Visa purposes is 7 years. For example, if you purchase an item with a 7 year manufacturer warranty then the Citi Visa warranty would not apply. |
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There continues to be a lot of confusion about Costco and the Costco Citi Visa with respect to warranties on items purchased at Costco as well as the Costco Return Policy. To be clear, there is no Costco Warranty as Costco does not provide warranties.
The Costco Return Policy is a satisfaction guarantee without a time limit except for a specific list of exclusions. For example, TV's, computers and major appliances are limited to 90 days while monitors and routers are under the regular satisfaction guarantee. However, you should treat that unspecified time period as a trade-in program as that abuse will eventually get that satisfaction guarantee policy changed for the worse.
On select items such as TV's, computers and major appliances, Costco has an agreement with the manufacturers to extend the regular manufacturer warranty from 1 year to 2 years. The manufacturer is providing the warranty, not Costco. Costco offers their Concierge Service as means of assisting customers with obtaining some limited tech support and connecting with the manufacturer warranty claims departments.
If you use your Costco Citi Visa Credit Card to purchase a New item (from anywhere) that is covered by a manufacturer warranty then Citi Visa extends the manufacturer warranty an additional 2 years (with some exceptions) under the same terms as the manufacturer warranty. If your manufacture warranty covers the issue that your item has, but it's past the expiration of the manufacturer warranty then the Costco Citi Visa would reimburse you for the cost of fixing the or reimburse the entire cost of the purchase for up to 2 years past the end manufacturer warranty. If you purchase an extended warranty then the 2 Year Citi Visa Warranty (really an insurance product) is applied after the end of the manufacturer warranty and the extended warranty. The max combined warranty for Citi Visa purposes is 7 years. For example, if you purchase an item with a 7 year manufacturer warranty then the Citi Visa warranty would not apply.
**Stutter****
Gotta go with Costco. GOTTA GO WITH COSTCO!! great return policy. Mash potatoes can wait!
Edit: Ok I was trying too hard to be funny as Jim Carrey. disregard.
Happy Thanksgivings!
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Did yours ever ship? Mines has been "in process" with UPS
Since 11/27
Since 11/27
I just wanted to ask the people who actually ordered, sorry
Since 11/27
Yeah. Mine is marked as shipped. I didn't care for them personally so I returned the ones I bought in store and Idt I'll pick these up.
Appreciate it, mine is marked as
Shipped on 11/27 but still zero updates.
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Shipped on 11/27 but still zero updates.
Mine also shipped at 11/27 via UPS (although the tracking provided was for USPS) but no tracking information. I chatted with costco agent today and they will send a replacement item due to possible lost in transit. I was surprised that I'm not the only one having this issue.
Same thing happened with me, they issued me a replacement order on Saturday but it still only says order received after 3 days.. Hoping the replacement order will actually ship soon.
Very odd also because the Costco rep said they had plenty in stock. Surprised they're so slow.
Did u get any email for the replacement order ? And where did u check that your order received after 3 days ..
Never got a email confirmation, but the replacement order is on the Costco App under "orders" at least...
The original order that "shipped" on 11/27 still says this Order Is Being Processed
Tracking details will be available once the package arrives at the UPS facility. Please check back soon!
The original order that "shipped" on 11/27 still says this Order Is Being Processed
Tracking details will be available once the package arrives at the UPS facility. Please check back soon!
How long does it take to show up on your account for the replacement item? I haven't seen mine yet but reps told me it might take 24-48 hours.
The original order that "shipped" on 11/27 still says this Order Is Being Processed
Tracking details will be available once the package arrives at the UPS facility. Please check back soon!
Thanks for the Info .. I don't see replacement order yet but I see original order status is same as yours .. also in order details I see under the tracking # I see view return /refund status .. when I click it says return in progress on 12/8( same date CS ordered replacement) ..
I also when I click on tracking number .. I see
Tracking Status
Your package has been consigned to our carrier. Due to high holiday volumes, delivery information may take 2 - 4 business days to update. We apologize for the inconvenience this may cause you.
.. on the fun part I was charged and posted to my credit card on 11/27 ..
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Replacement order taken on Sat at 9 AM (12/5). Did not show up until Monday (12/7) on the App (no email confirmation) and it still has not updated from "Order Received"...
Costco Rep told me they had plenty stock but that the replacement order would take a week to even ship out most likely