The UPS Batteries are stated as average life span is 3-6 years in the manual.
Batteries are covered for the full 3-year warranty period.
As they are user-replaceable for this model, CyberPower will ship you replacement batteries without you needing to ship the UPS unit to them.
I just verified this information with CyberPower's Technical support. I even called back a 2nd time and verified it with a different agent.
CyberPower's site also mentions battery coverage under the warranty in the 2nd paragraph under Product Overview
https://www.cyberpowers
I have had a successful warranty claim for UPS batteries failing in the past.
I read the warranty terms and there is no exclusion as a normal use/wear/consumable item for batteries in the User Manual pdf within the "What is not covered?" section.
Another note: The "What is covered?" section also states that the connected equipment is covered as well as defects of the UPS unit, depending on the determination of CyberPower, as there are situations they can void the coverage for. Read the attached manual if this interests you. Lots of details, and hoops, only for market value- if approved, so I would not be expecting or basing my purchase on this coverage. I would try, if appropriate, but not hold my breath.
All of the like items from CyberPower are shown to include battery coverage right in their product description on the product pages on Amazon. Also, I see reviews mentioning warranty replacement for defective batteries.
Should anyone who is not already convinced of the facts I have stated and linked to, please contact CyberPower to get confirmation of batteries being covered, and that they can ship them to you without returning the whole unit if they are not holding a proper charge within the warranty of 3-years. Press option 1 for Tech support @ 1+ (877) 297 6937. They state they will assist you in how to diagnose on your own and report the data to get it approved on the phone if it is only a battery problem.
Disclaimer:
I am not affiliated with CyberPower nor with SD. You do not need to take my word or that of the master debater who is making their own warranty exclusion terms up with no proof. Get your own peace of mind.
This falls under the purvey of Costco's Satisfaction Guarantee. There is not a 90-day limit for returns. The 3-year warranty might be extended up to 2 additional years when purchased using your Costco Citicard as well. I am not certain if it maxes out at 4 years, or if it would get you all the way to 5 years. I am only going to check into this if I purchase one using my card and need to deal with a breakdown after the mfg warranty lapses. Currently, I do not need one and am only here to share the sale price.
I've reported the false battery-exclusion claims to CyberPower for them to consider having SD remove the comments. That is all I can do to try to return sanity in this thread.
Top Comments
i have four of the 1350VA versions. one on the PC i'm typing this on, one on my home theater + ubiquiti wifi + arlo camera, one on my fish tank (two fluval 70s and a 306 canister filter) and another in my game room with everything from a PS4 pro to an original NES.
i've had them for a few years and they still work just fine. if yours only last a year or two you have other problems.
to the other guy asking about service, yes, it is like two screws and you're in.
and to the other guy asking about a generator... it's not the same thing at all. your power goes out and you go into the garage and hope you didn't forget to fill the gas in your generator. if you did forget hop into the car and go get some. if you didn't you still have to run an extension cord into the house and plug in whatever.
these little UPSs flip on in like 4 milliseconds. if you have them hooked up to a PC the cyberpower software will detect a power outage and shut your PC down safely so you dont lose data or fry a drive.
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Did Cyberpower change the model number? If so, I bet they are selling through older ones first. If not, it could be they didn't upload the later model pictures in the flyer or online yet. Sometimes that happens. Does Costco carry a newer model in the warehouses? Do you have the SKU?
Good deal OP, repped
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Good deal OP, repped
Our community has rated this post as helpful. If you agree, why not thank
IMO they don't last for 10 years, usually 1 but probably die in 2 years. You probably don't know it until the power go out and this backup really put into use.......... and it shutoff in about 1min because the battery have been long dead.
I wouldn't hesitate to buy another one if I needed it.
https://dl4jz3rbrsfum.c
Remove the front cover, undo some screws - slide the battery out. Unplug the leads, and installation is reverse.
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IMO they don't last for 10 years, usually 1 but probably die in 2 years. You probably don't know it until the power go out and this backup really put into use.......... and it shutoff in about 1min because the battery have been long dead.
i have four of the 1350VA versions. one on the PC i'm typing this on, one on my home theater + ubiquiti wifi + arlo camera, one on my fish tank (two fluval 70s and a 306 canister filter) and another in my game room with everything from a PS4 pro to an original NES.
i've had them for a few years and they still work just fine. if yours only last a year or two you have other problems.
to the other guy asking about service, yes, it is like two screws and you're in.
and to the other guy asking about a generator... it's not the same thing at all. your power goes out and you go into the garage and hope you didn't forget to fill the gas in your generator. if you did forget hop into the car and go get some. if you didn't you still have to run an extension cord into the house and plug in whatever.
these little UPSs flip on in like 4 milliseconds. if you have them hooked up to a PC the cyberpower software will detect a power outage and shut your PC down safely so you dont lose data or fry a drive.
Join The Conversation
Share your experience with the Slickdeals community
Share information with the community. Please follow our Community Guidelines and be kind!