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expiredrmui43 posted May 20, 2021 05:40 PM
Item 1 of 2
Item 1 of 2
expiredrmui43 posted May 20, 2021 05:40 PM
Teachers, Healthcare + First Responders: Cracked Screen Repair
for Select Devices$50
Samsung
Visit SamsungGood Deal
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I eventually shipped the phone to Samsung after not wanting to deal with UBIF anymore. Per Samsung the sim card reader was FRIED - the ubif dummies probably didn't discharge properly before repairing the device.
After completing the process and going into UbreakIFix they said that it was full price and no discount reflected. They said there was nothing they could do and even called the owner. Very rude employees. Location: 169th and Center in Omaha. THey said they could do nothing about it and sent me back to call Samsung. I called samsung and after an hour on the phone was able to recreate the process. Headed back to UbreakIfix and have the same result. This process has some serious flaws and neither of the companies are willing to help.
Total wasted time - 4 hours. No phone fix.
Also what is this talk about a $20 coupon/voucher? I haven't seen anything anywhere about this.
Also what is this talk about a $20 coupon/voucher? I haven't seen anything anywhere about this.
The coupon for $20 accessories comes after a day of yourb repair.
If they had tried to charge me then I would've gone to UBIF and have them refund me the fee.
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If they had tried to charge me then I would've gone to UBIF and have them refund me the fee.
Also what is this talk about a $20 coupon/voucher? I haven't seen anything anywhere about this.
Say the charge you more than the $50 after repair you can always call them up to get the extra amount refunded easily. You always have your credit card company dispute as a last option
Say the charge you more than the $50 after repair you can always call them up to get the extra amount refunded easily. You always have your credit card company dispute as a last option
I am unsure how the process would look if you had an older phone like the s8, but i think no matter what it starts with trying to get UBIF to take responsibility and contacting samsung and finding out what they will/will not do. I bet if I had contacted UBIF corporate then I definitely would've expected UBIF to do something, but I just didn't want to deal with them and knew in the end the phone would need to go back to samsung.
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The device came back in a different box than I shipped it in as and was padded with the invoice that the total repair was $50 plus tax. A new screen was installed and the invoice also said they replaced the fingerprint sensor and the receiver mesh due to touchpad and fingerprint sensor failure. To my surprise, they didn't charge extra for these things and the invoice said it passed all tests. I also got texted a $20 coupon code on the day it was delivered to my surprise.
So overall, glad I sent in the device to Samsung repair. My account had an EDU email but I couldn't view any of the emails so I had to get all my updates via text which worked. The coupon code was also texted to my number.
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