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Until a few months ago, they used to have an unadvertised RMA form at
https://ssd.skhynix.com/customer_en.htm
but that has disappeared with just a bunch of FAQ answers and email contact form. May be they have another unadvertised form somewhere but I doubt it.
No point in doing business with such customer unfriendly and borderline scam companies. If they cannot handle retail sales, they shouldn't be doing retail sales.
Please do not encourage such companies here.
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Edit - When I contacted GMK (my minipc is a gmk nucbox 2) they said I needed "3.5mm diameter screws" but when I searched that on amazon I still don't get it XD
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Lol! Caught in 4k!
Also bought these back in September for $83.19. Still, not a bad price considering the sad state of semiconductor supply.
I wonder if your credit card used has either purchase protection or extended warranty and if they would let you use either of those to claim since hynix wont help.