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SAFETY RECALL: Quest 2 detachable facial interface [Oculus]
July 27, 2021 at
09:49 AM
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Tech & Electronics
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I received an email today about a recall where they're providing a silicon cover for the facial interface. Just login to your account and submit a request.
"We're reaching out to let you know about a voluntary recall of the Oculus Quest 2 removable foam facial interface in cooperation with the U.S. Consumer Product Safety Commission. This recall pertains only to the removable foam facial interface. This is an extension of our existing replacement facial interface campaign which was launched in December 2020 following reports from a very small percentage of users who have experienced skin irritation where the foam portion of the facial interface rests on the skin.
The health and comfort of every customer is our top priority. We have been working with regulators over the past several months, and we are now offering a free silicone cover to Quest 2 headset, Quest 2 facial interface accessory and Quest 2 Fit Pack owners.
To request a free silicone cover click or tap "Go to My Devices" and follow the quick steps.
All you need is your account login, headset serial number, and an address in a supported country for shipping. You don't have to return your headset or removable foam facial interface to receive a Quest 2 Silicone Cover. To learn more about the voluntary recall or the Quest 2 Silicone Cover, please refer to the included links below.
Thank you for being a Quest 2 customer. We remain dedicated to creating safe and unbelievable experiences for all."
https://secure.oculus.c
"We're reaching out to let you know about a voluntary recall of the Oculus Quest 2 removable foam facial interface in cooperation with the U.S. Consumer Product Safety Commission. This recall pertains only to the removable foam facial interface. This is an extension of our existing replacement facial interface campaign which was launched in December 2020 following reports from a very small percentage of users who have experienced skin irritation where the foam portion of the facial interface rests on the skin.
The health and comfort of every customer is our top priority. We have been working with regulators over the past several months, and we are now offering a free silicone cover to Quest 2 headset, Quest 2 facial interface accessory and Quest 2 Fit Pack owners.
To request a free silicone cover click or tap "Go to My Devices" and follow the quick steps.
All you need is your account login, headset serial number, and an address in a supported country for shipping. You don't have to return your headset or removable foam facial interface to receive a Quest 2 Silicone Cover. To learn more about the voluntary recall or the Quest 2 Silicone Cover, please refer to the included links below.
Thank you for being a Quest 2 customer. We remain dedicated to creating safe and unbelievable experiences for all."
https://secure.oculus.c
40 Comments
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I don't understand why it wasn't designed with some form of vented silicone to begin with. The foam one turns into a sweat sponge with any active games and is terrible to hand off.
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I posted that message in an actual repost thread. They moved my message here.
This can easily be seen as a deal/freebie (free $10 silicone cover) for anyone who has ever a Quest 2. If it were simply a "quest 2 has started a voluntary recall for anyone experiencing issues" that would be totally different.
Previous giveaway (VRCover, $29 cover) was limited to people who bought prior to December. This one doesn't have an exclusion period and can gotten even if you claimed the vrcover
What's the advantage of that compared to requesting a silicon one from oculus directly? I bought from Costco as well. Do they have the silicone ones in Costco now?
I don't know. But when I shell out $500 for something. I expect perfection or it's going back. That's why I love Costco. They just refunded me like 5 mins ago!
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