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SAFETY RECALL: Quest 2 detachable facial interface [Oculus]

119 70 July 27, 2021 at 10:49 AM in Tech & Electronics Get Oculus coupons Coupons
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I received an email today about a recall where they're providing a silicon cover for the facial interface. Just login to your account and submit a request.

"We're reaching out to let you know about a voluntary recall of the Oculus Quest 2 removable foam facial interface in cooperation with the U.S. Consumer Product Safety Commission. This recall pertains only to the removable foam facial interface. This is an extension of our existing replacement facial interface campaign which was launched in December 2020 following reports from a very small percentage of users who have experienced skin irritation where the foam portion of the facial interface rests on the skin.

The health and comfort of every customer is our top priority. We have been working with regulators over the past several months, and we are now offering a free silicone cover to Quest 2 headset, Quest 2 facial interface accessory and Quest 2 Fit Pack owners.

To request a free silicone cover click or tap "Go to My Devices" and follow the quick steps.

All you need is your account login, headset serial number, and an address in a supported country for shipping. You don't have to return your headset or removable foam facial interface to receive a Quest 2 Silicone Cover. To learn more about the voluntary recall or the Quest 2 Silicone Cover, please refer to the included links below.

Thank you for being a Quest 2 customer. We remain dedicated to creating safe and unbelievable experiences for all."

https://secure.oculus.com/my/devices/
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This comment has been rated as unhelpful by Slickdeals users
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#16
Quote from polymorphicdeal :
Not coming up in search. Please post link to prior post.
https://slickdeals.net/f/15186529-safety-recall-quest-2-detachable-facial-interface-oculus?v=1
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#17
Hopefully it's one that works well with the glasses spacer, unlike the free vrcover one they give out.

I don't understand why it wasn't designed with some form of vented silicone to begin with. The foam one turns into a sweat sponge with any active games and is terrible to hand off.
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#18
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#19
Glad I bought mine from Costco. Taking it back for a refund now
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#20
Put my order in last night for the standard one as I never owned the fitness pack but I did recently a couple months ago get a silicone cover from VR Cover and been using that with not issues
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#21
Did mine last night. I do use the fit pack and glasses spacer as i have the prescription lenses for the quest 2. Been tiring of the sweat sponge and i am looking forward to this.
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#22
Don't know about you, but my face has always been detachable. Gets me out of a lot of speeding tickets.
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#23
Is this a deal site? Or a recall notification site?
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#24
Quote from polymorphicdeal :
Not coming up in search. Please post link to prior post.
I posted that message in an actual repost thread. They moved my message here.
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Last edited by Playswithsquirrel July 28, 2021 at 01:03 PM.
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#25
Quote from Playswithsquirrel :
I posted that message in an actual repost thread. They moved my message here.
Yes that was where my post was also. After thread mergers some posts are out of context.
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#26
I just had to log in and a button saying "request free cover" or something along those lines was there. Quick and easy. I didn't choose the fit pack as I don't own it but I guess I should have judging by the others here.
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#27
Quote from njguy545 :
Is this a deal site? Or a recall notification site?
This can easily be seen as a deal/freebie (free $10 silicone cover) for anyone who has ever a Quest 2. If it were simply a "quest 2 has started a voluntary recall for anyone experiencing issues" that would be totally different.

Previous giveaway (VRCover, $29 cover) was limited to people who bought prior to December. This one doesn't have an exclusion period and can gotten even if you claimed the vrcover
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#28
Quote from LawrenceT6420 :
Glad I bought mine from Costco. Taking it back for a refund now
What's the advantage of that compared to requesting a silicon one from oculus directly? I bought from Costco as well. Do they have the silicone ones in Costco now?
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#29
Quote from bommai :
What's the advantage of that compared to requesting a silicon one from oculus directly? I bought from Costco as well. Do they have the silicone ones in Costco now?
I don't know. But when I shell out $500 for something. I expect perfection or it's going back. That's why I love Costco. They just refunded me like 5 mins ago!
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#30
Only for customers with Quest mask
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