"We're reaching out to let you know about a voluntary recall of the Oculus Quest 2 removable foam facial interface in cooperation with the U.S. Consumer Product Safety Commission. This recall pertains only to the removable foam facial interface. This is an extension of our existing replacement facial interface campaign which was launched in December 2020 following reports from a very small percentage of users who have experienced skin irritation where the foam portion of the facial interface rests on the skin.
The health and comfort of every customer is our top priority. We have been working with regulators over the past several months, and we are now offering a free silicone cover to Quest 2 headset, Quest 2 facial interface accessory and Quest 2 Fit Pack owners.
To request a free silicone cover click or tap "Go to My Devices" and follow the quick steps.
All you need is your account login, headset serial number, and an address in a supported country for shipping. You don't have to return your headset or removable foam facial interface to receive a Quest 2 Silicone Cover. To learn more about the voluntary recall or the Quest 2 Silicone Cover, please refer to the included links below.
Thank you for being a Quest 2 customer. We remain dedicated to creating safe and unbelievable experiences for all."