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SAFETY RECALL: Quest 2 detachable facial interface [Oculus]

119 70 July 27, 2021 at 10:49 AM in Tech & Electronics Get Oculus coupons Coupons
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I received an email today about a recall where they're providing a silicon cover for the facial interface. Just login to your account and submit a request.

"We're reaching out to let you know about a voluntary recall of the Oculus Quest 2 removable foam facial interface in cooperation with the U.S. Consumer Product Safety Commission. This recall pertains only to the removable foam facial interface. This is an extension of our existing replacement facial interface campaign which was launched in December 2020 following reports from a very small percentage of users who have experienced skin irritation where the foam portion of the facial interface rests on the skin.

The health and comfort of every customer is our top priority. We have been working with regulators over the past several months, and we are now offering a free silicone cover to Quest 2 headset, Quest 2 facial interface accessory and Quest 2 Fit Pack owners.

To request a free silicone cover click or tap "Go to My Devices" and follow the quick steps.

All you need is your account login, headset serial number, and an address in a supported country for shipping. You don't have to return your headset or removable foam facial interface to receive a Quest 2 Silicone Cover. To learn more about the voluntary recall or the Quest 2 Silicone Cover, please refer to the included links below.

Thank you for being a Quest 2 customer. We remain dedicated to creating safe and unbelievable experiences for all."

https://secure.oculus.com/my/devices/
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This comment has been rated as unhelpful by Slickdeals users
Joined Sep 2014
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#31
Quote from LawrenceT6420 :
I don't know. But when I shell out $500 for something. I expect perfection or it's going back. That's why I love Costco. They just refunded me like 5 mins ago!
Lol you sound very fussy. Had they not announced a recall, I bet you would have been very content with what you had. So they are trying to fix the issue, and in response you are upset. Not that I think Facebook is an amazing company, but I think they're at least trying in this situation, and probably won't miss you too much as a customer.
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Joined Jun 2014
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#32
Quote from NSXMK3 :
This can easily be seen as a deal/freebie (free $10 silicone cover) for anyone who has ever a Quest 2. If it were simply a "quest 2 has started a voluntary recall for anyone experiencing issues" that would be totally different.

Previous giveaway (VRCover, $29 cover) was limited to people who bought prior to December. This one doesn't have an exclusion period and can gotten even if you claimed the vrcover
I bought prior to December and do have irritation. I just signed up for this free cover. But never saw an earlier and better offer.
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Joined Jan 2017
L4: Apprentice
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#33
Quote from schlack :
I bought prior to December and do have irritation. I just signed up for this free cover. But never saw an earlier and better offer.
https://www.oculus.com/blog/custo...interface/

It looks like they just ended that program with the intro of this new one. The prior one sent a free VRCover ($29) replacement. People who got that are still eligible for this silicone cover, but it looks like as of yesterday they're only offering the silicone cover now
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Joined Nov 2019
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#34
Quote from NSXMK3 :
https://www.oculus.com/blog/custo...interface/

It looks like they just ended that program with the intro of this new one. The prior one sent a free VRCover ($29) replacement. People who got that are still eligible for this silicone cover, but it looks like as of yesterday they're only offering the silicone cover now
I think those are $19.
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#35
Quote from Playswithsquirrel :
I think those are $19.
The vr cover kinda suck I think the silicone cover will fit better hopefully b
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Joined Oct 2013
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#36
Quote from bridgettkerns :
the replacement is significantly nicer. I was one of the small percentage that actually had that dang rash
My wife did too, it was like rope burn all across her face. I thought it was strange and maybe just her since I had no issues. Glad they are finally fixing this issue.
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#37
Replaced mine with the VR as soon as I got the Quest 2, but I didnt really mind the stock face cushion, just didnt like the idea of sweating into cloth. Maybe the silicone cover will make it better and Ill switch back to the stock cushion.
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Joined Oct 2009
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#38
Thank you! Just ordered one.
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#39
Wish I could get this for my rift s
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#40
Wow, ty, just found out about this.
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#41
Using this now.
Nice, no more wet foam.
Easier to clean/wash.
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