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"Trade-in credits will be applied over 24 months, starting within 1–2 cycles and ending when balance is paid or line is terminated or transferred."
Leaving the last three digits off the trade-in IME may work if the system isn't taking it.
"A few additional notes on this promotion, some pitfalls to avoid, including trade-ins:."
- If the system offers you a trade-in value you know is incorrect, don't be tempted to jump on it. For example if your are on Start Unlimited (which should get lower trade-in credit) but other lines on the account are on Do/Play/More, do not use the Start line for the upgrade if it shows $800. If you do, and apply for $800, you may not receive any trade-in credit, as the two promotions are different, and Verizon will deny the promotion as the line isn't eligible. Instead, do the trade-in on the line that is eligible, and after you receive and activate your new device on that line, you can just swap SIMs between the lines so your Start line has the new device and the other line goes back to using whatever device it was.
When the new device arrives, please activate it on the line you used for the upgrade. THIS IS IMPORTANT TO QUALIFY FOR THE PROMOTION, so don't just use your old SIM (or the SIM from another line) -- activate the device with the new SIM. You can swap SIMs right after that, but don't skip this step as it confirms for Verizon that the device was indeed activated on the line that took the upgrade.
It doesn't matter if the device being traded in is currently in-use on a different line (e.g., if I had an iPhone X on a Start line, but I wanted to use the upgrade on a Do More line, that's okay -- they will process the order on the Do More line and enter the IMEI from the iPhone X on the Start line. That should not mess up the $800 trade in value, since the line being upgraded is the Do More line.
Taking that a step further, the phone being traded in doesn't need currently need to be in-use on the account. For example, we're a family of 5 and I keep extra phones around in case needed. My trade-in hadn't ever been used on Verizon, as it was an unlocked iPhone XS we used on T-Mobile before switching to Verizon a year ago.
Putting this all together, you can do the following. Upgrade an eligible line on the account, trade in a different qualifying device (regardless if it's on the account), and then once you activate the new device, you can swap SIMs back. For example, I want a new iPhone 13, but my iPhone 12 is still on a payment plan with last year's promo. I am doing the upgrade on one of my kids' lines, trading in a phone from my pile of spares, and we will SIM swap after the new phone is activated.
Make sure the device being traded in is the same IMEI entered during the order process. The IMEI is how Verizon tracks trade-in devices, and there is really nothing else besides a UPS label in the trade-in kit. So if you put a different device in the trade-in box than Verizon's systems are expecting, you're asking for BIG TROUBLE.
If placing an order in-store, tell the store you want to do the trade-in there. If your phone is backordered, they will not likely be able to take the trade-in until you receive the new phone. Tell the store you want to come back and do the trade-in at the store (and have them note that if possible). I'll explain why in more detail in the next bullet.
My experience, and a host of other people's experiences with Verizon trade-ins last year was an unmitigated disaster. They sometimes don't sent the trade-in materials, and many people (myself included) didn't receive any trade-in credit for a device. Also, some people experienced significantly reduced trade-in credits based on the device having a cracked screen or other damage, which may no longer be an issue since Verizon is taking in damaged devices for full credit now, but I can't be sure. This is why I suggest placing your order in-store and telling the store you want to do the trade-in there. Have them note the account when the trade-in is done with the device's condition if possible (if they don't already do that or give you a trade-in receipt showing that info). If shipping your device, take pictures of the device from multiple angles, including a picture with the screen on, showing the IMEI of the device (and preferably from an angle that shows the screen is not cracked with the full IMEI still readable).
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XXXX XXXX XXXX XXX
Be sure to include those spaces.
I used a $98 eBay S9.
Did it allow you to enter the last 3 digits with the spaces? When I do spaces, it cuts off the last 3 digits.
With the 3 digits cut off it does allow me to move forward.I just wouldn't want them to try and claim the device didn't match the IMEI
With the 3 digits cut off it does allow me to move forward.I just wouldn't want them to try and claim the device didn't match the IMEI
Works on Android and iPhone.
I'm on with their chat support and I asked and check out this response:
Verizon Agent:
Hello there I will be more than happy to help you today and make sure all of your quesitons are answered
Me: Hi, I just upgraded one of my lines. I was wondering if I can ask you to waive/credit me the $35 upgrade fee
Verizon Agent:
That is a great question.
Me: Yeah I get that, I wasnt questioning the fees validity. Ask your manager if you can do it for a loyal customer (17+ years).
Verizon Agent:
Thank you very much for being with us that long
Me: Some customers have been able to get that fee waived and they havent been a customer for that long.
Verizon Agent:
I see, Well we can only waive if there is a promotion for it. This fee is not something that can just be waived. These are fees that are part of the upgrade process.
Me: Please ask your manager. In all the time Ive been a customer, Ive never encountered a situation where Verizon was unable to figure out.
Verizon Agent
The manager and I have the same responsibilities. This charge is occurred on upgrade fees. The manager will decline since it is a valid charge for this process on getting a new phone.
Me: how about a loyalty discount of sorts?
Verizon Agent
I see, I am sorry, but are you just wanting a credit because of loyalty?
Then they disconnected. Wow.
I'm on with their chat support and I asked and check out this response:
Verizon Agent:
Hello there I will be more than happy to help you today and make sure all of your quesitons are answered
Me: Hi, I just upgraded one of my lines. I was wondering if I can ask you to waive/credit me the $35 upgrade fee
Verizon Agent:
That is a great question.
Me: Yeah I get that, I wasnt questioning the fees validity. Ask your manager if you can do it for a loyal customer (17+ years).
Verizon Agent:
Thank you very much for being with us that long
Me: Some customers have been able to get that fee waived and they havent been a customer for that long.
Verizon Agent:
I see, Well we can only waive if there is a promotion for it. This fee is not something that can just be waived. These are fees that are part of the upgrade process.
Me: Please ask your manager. In all the time Ive been a customer, Ive never encountered a situation where Verizon was unable to figure out.
Verizon Agent
The manager and I have the same responsibilities. This charge is occurred on upgrade fees. The manager will decline since it is a valid charge for this process on getting a new phone.
Me: how about a loyalty discount of sorts?
Verizon Agent
I see, I am sorry, but are you just wanting a credit because of loyalty?
Then they disconnected. Wow.
Chat support confirmed I would get full credit ($800 worth) trading in the Samsung S9 device that isn't on my plan.. I also have the GO Unlimited plan.
I reconfirmed if the promo will work with GO Unlimited and chat support said yes. Will double confirm with a manager but they let me purchase the iphone.. not sure if it's bait but commenting here as a data point.
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Thinking of just trading in my iPhone 11 128gb
Battery life pretty rough at 84% health.
Do I have to put a imea number in?
Thanks for the help will rep
I currently have the IPhone 12 Pro and have like 9 months until it is fully paid off.
Would I be able to buy the S9 and use it towards my IPhone 13… and just also keep paying the IPhone 12 off monthly until that is finished (keeping my iPhone 12 Pro)
I currently have the IPhone 12 Pro and have like 9 months until it is fully paid off.
Would I be able to buy the S9 and use it towards my IPhone 13… and just also keep paying the IPhone 12 off monthly until that is finished (keeping my iPhone 12 Pro)
No. The line with your 12 Pro would need to be paid in full in order for you take advantage of any trade ins. You can open up another line and trade in an S9 for $800 credit towards S9, but that would increase your bill at least a minimum of $70/mo due for two lines of service as you would need the Do More or Play More for the $800 bill credit. Plus you still have 9 months left on your iPhone Pro line and device payment plan. Not worth it.
You are better off paying your 12 Pro and use that as a $1000 credit rather than add a line just for an S9 trade in credit.
I currently have the IPhone 12 Pro and have like 9 months until it is fully paid off.
Would I be able to buy the S9 and use it towards my IPhone 13… and just also keep paying the IPhone 12 off monthly until that is finished (keeping my iPhone 12 Pro)
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