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"Trade-in credits will be applied over 24 months, starting within 1–2 cycles and ending when balance is paid or line is terminated or transferred."
Leaving the last three digits off the trade-in IME may work if the system isn't taking it.
"A few additional notes on this promotion, some pitfalls to avoid, including trade-ins:."
- If the system offers you a trade-in value you know is incorrect, don't be tempted to jump on it. For example if your are on Start Unlimited (which should get lower trade-in credit) but other lines on the account are on Do/Play/More, do not use the Start line for the upgrade if it shows $800. If you do, and apply for $800, you may not receive any trade-in credit, as the two promotions are different, and Verizon will deny the promotion as the line isn't eligible. Instead, do the trade-in on the line that is eligible, and after you receive and activate your new device on that line, you can just swap SIMs between the lines so your Start line has the new device and the other line goes back to using whatever device it was.
When the new device arrives, please activate it on the line you used for the upgrade. THIS IS IMPORTANT TO QUALIFY FOR THE PROMOTION, so don't just use your old SIM (or the SIM from another line) -- activate the device with the new SIM. You can swap SIMs right after that, but don't skip this step as it confirms for Verizon that the device was indeed activated on the line that took the upgrade.
It doesn't matter if the device being traded in is currently in-use on a different line (e.g., if I had an iPhone X on a Start line, but I wanted to use the upgrade on a Do More line, that's okay -- they will process the order on the Do More line and enter the IMEI from the iPhone X on the Start line. That should not mess up the $800 trade in value, since the line being upgraded is the Do More line.
Taking that a step further, the phone being traded in doesn't need currently need to be in-use on the account. For example, we're a family of 5 and I keep extra phones around in case needed. My trade-in hadn't ever been used on Verizon, as it was an unlocked iPhone XS we used on T-Mobile before switching to Verizon a year ago.
Putting this all together, you can do the following. Upgrade an eligible line on the account, trade in a different qualifying device (regardless if it's on the account), and then once you activate the new device, you can swap SIMs back. For example, I want a new iPhone 13, but my iPhone 12 is still on a payment plan with last year's promo. I am doing the upgrade on one of my kids' lines, trading in a phone from my pile of spares, and we will SIM swap after the new phone is activated.
Make sure the device being traded in is the same IMEI entered during the order process. The IMEI is how Verizon tracks trade-in devices, and there is really nothing else besides a UPS label in the trade-in kit. So if you put a different device in the trade-in box than Verizon's systems are expecting, you're asking for BIG TROUBLE.
If placing an order in-store, tell the store you want to do the trade-in there. If your phone is backordered, they will not likely be able to take the trade-in until you receive the new phone. Tell the store you want to come back and do the trade-in at the store (and have them note that if possible). I'll explain why in more detail in the next bullet.
My experience, and a host of other people's experiences with Verizon trade-ins last year was an unmitigated disaster. They sometimes don't sent the trade-in materials, and many people (myself included) didn't receive any trade-in credit for a device. Also, some people experienced significantly reduced trade-in credits based on the device having a cracked screen or other damage, which may no longer be an issue since Verizon is taking in damaged devices for full credit now, but I can't be sure. This is why I suggest placing your order in-store and telling the store you want to do the trade-in there. Have them note the account when the trade-in is done with the device's condition if possible (if they don't already do that or give you a trade-in receipt showing that info). If shipping your device, take pictures of the device from multiple angles, including a picture with the screen on, showing the IMEI of the device (and preferably from an angle that shows the screen is not cracked with the full IMEI still readable).
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https://www.verizon.com/sales/dig...tails.htm
What can be done?? Should I use MAC address??
Please help if anyone came across such issue
Also, since our current plan doesn't include 5G, is there any way I can take the new iPhone to another carrier, e.g. Mint Mobile or Visible, to get a cheaper single-line plan with 5G, remove that line from the Verizon plan (keeping the other two lines on the Unlimited 55+ Loyalty plan), and continue to pay off the phone with Verizon via bill credits? Seems like it's not possible to switch just one line on Verizon to an Unlimited plan with 5G and leave the other lines on the 55+ Loyalty.
Yes these things both suck, but it's also a much better deal than current customers usually get from Verizon.
Also, if I were to order an S9 from eBay, do I need to have it registered to my account on the line I upgraded before I send it in to Verizon? Or can I simply send it in without ever activating it on my account?
*note, I've already ordered the iPhone through BestBuy. Was I supposed to activate the s9 from eBay on my account before I ordered?
** edit: Fixxed: I needed to be signed in to see the promo trade in process. Looks like I don't need to activate the phone on my account. Someone correct me if this is wrong.
You don't have to do the purchase and trade-in in a single transaction. I would just buy the phone then schedule a visit another day to do the trade-in. The next time you go into the store and they ask why you're there just tell them you want to trade in a phone. No need to disclose you just bought a phone. For me it's worth this hassle for getting the trade-in processed immediately.
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I just got an cancelled trade in IMEI fixed this morning though. Just be very clear up front with the rep so there's no guesswork. ex: "Hi. I need IMEI XXX removed from cancelled order number XXX so that I can use it on a new order"
Also, if I were to order an S9 from eBay, do I need to have it registered to my account on the line I upgraded before I send it in to Verizon? Or can I simply send it in without ever activating it on my account?
*note, I've already ordered the iPhone through BestBuy. Was I supposed to activate the s9 from eBay on my account before I ordered?
** edit: Fixxed: I needed to be signed in to see the promo trade in process. Looks like I don't need to activate the phone on my account. Someone correct me if this is wrong.
What can be done?? Should I use MAC address??
Please help if anyone came across such issue
There is nothing against their terms and conditions for doing this, right?
Does that mean if I have some remaining balance on my current iPhone 11, VZ will pay off remaining balance on my current contract if I trade in my iPhone 11 and take iPhone 13 pro.
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