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Select Citi Cardholders: Earn Cashback on Select Best Buy Purchases $200+ Expired

Up to $50 Back
(Eligibility Varies)
+141 Deal Score
209,813 Views
Citi.com offers Select Cardholders: Up to $50 Back on Select Best Buy Purchases $200+. Offer is valid through November 30, 2021.

Thanks community members psel123 for sharing & ywjkid & PurpleSoda3744 for contributing to this deal

Offer Notes:
  • Eligibility may vary
  • Members are reporting receiving different cash back amount which varies from $15, $20 to $50 Back.
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Edited September 30, 2021 at 01:00 PM by
Check your Citi Card Offers for - Earn $50 back on a purchase of $200 or more at Best Buy online or in-store


Expires Nov 30, 2021

https://www.citi.com
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Found it at the following link. It's called Citi merchant offers.

https://online.citi.com/US/ag/merchantoffers
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Error: We are having trouble loading your offers. Please try again later.
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Not sure, but on both accounts, it only showed the usual flex pay and other crappy offers they're constantly emailing about.
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Joined Feb 2006
~ Always Spinning ~
> bubble2 4,545 Posts
1,706 Reputation
Pro
Tazmania99
10-19-2021 at 08:14 AM.
10-19-2021 at 08:14 AM.
You have the right to escalate your issue to supervisor level, and that's what my brother did during the the call. Most Level 1 CSRs are trained to answer just basic questions and not capable of any complicated issues. In this case, a supervisor has to step in.

Quote from imjimmy :
Looks like the 10/5 BB $200 transaction folks are out of luck. They will NOT be getting the credit.

Contacted CSR THRICE. No good response. Half of them don't even see the offers.

Last one said: It's a "MERCHANT OFFER" . It's given by BestBuy - Citi has nothing to do with it. Basically there is no record of the offer being redeemed in their system and hence no credit.

They say it's Bestbuy's fault. Never mind that anyone after 10/6 already got the credit.

I'm going to give up now. $50 down the drain. Citi's CS is absolutely PATHETIC. Most of the CSRs have no clue what the offers are, and they make up all kinds of crap. Citi really does suck.
Reply
Joined Sep 2007
Temporarily Banned
> bubble2 2,574 Posts
348 Reputation
imjimmy
10-19-2021 at 09:29 AM.
10-19-2021 at 09:29 AM.
Quote from mitchflorida :
What did Best Buy tell you?
Bestbuy have no idea. They say they don't see $50 off in their system or anywhere else.
Asked that you contact the Credit card company.

Also told me that the GC will not be returned under any circumstances. My Amazon GC is still in the packing. I haven't even opened or applied to my account. They said no returns.
Reply
Joined Sep 2007
Temporarily Banned
> bubble2 2,574 Posts
348 Reputation
imjimmy
10-19-2021 at 09:33 AM.
10-19-2021 at 09:33 AM.
Quote from Tazmania99 :
You have the right to escalate your issue to supervisor level, and that's what my brother did during the the call. Most Level 1 CSRs are trained to answer just basic questions and not capable of any complicated issues. In this case, a supervisor has to step in.
I tried asking them to escalate. They said a Supervisor will call you. No one did and it's been 2 days.

Called again, then they transferred me to IT techinical support. Then online support department. Then customer service back again. Took over an hour and the last lady said
"Sir - these are merchant offers. We can't see them in our system. We can't help you. Citi does NOT deal with Merchant offers. Contact your merchant. I don't see any offer for you" .

I'm just tired of this crap. I've called them thrice now, and spend 4-5 hours on the phone. Citi sucks.

I'm going to CANCEL my Citi card and use SoFI 2% credit card instead. I've been a Citi Double cash customer right from the year the card was launched. But clearly they don't care about a decade long relationship. And pathetic clueless CS.

I've used Chase offers, Amex offers and the redemption happens in days. And even if there is a problem, the CSRs fix it asap.
Reply
Joined Jul 2010
Expert
> bubble2 4,008 Posts
877 Reputation
mitchflorida
10-19-2021 at 10:04 AM.
10-19-2021 at 10:04 AM.
The final thing you can do is file a $50 dispute on the Best Buy credit card charge. Show all your documentation.

Maybe a 50 percent chance that they will issue a credit.
Reply
Joined Feb 2006
~ Always Spinning ~
> bubble2 4,545 Posts
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Pro
Tazmania99
10-19-2021 at 10:10 AM.
10-19-2021 at 10:10 AM.
Don't cancel your card. If you do, it means you are raising a white flag. Just keep the card but don't give them business, only take advantage of their offers. Citi cards still have some decent offers on Amazon once awhile. In the meantime, file a complaint with BBB. This will force Citi to reply to BBB and I think you will win the case since you have all the screenshots to prove that you are entitled to the $50 credit but Citi refuses to honor.

Quote from imjimmy :
I tried asking them to escalate. They said a Supervisor will call you. No one did and it's been 2 days.

Called again, then they transferred me to IT techinical support. Then online support department. Then customer service back again. Took over an hour and the last lady said
"Sir - these are merchant offers. We can't see them in our system. We can't help you. Citi does NOT deal with Merchant offers. Contact your merchant. I don't see any offer for you" .

I'm just tired of this crap. I've called them thrice now, and spend 4-5 hours on the phone. Citi sucks.

I'm going to CANCEL my Citi card and use SoFI 2% credit card instead. I've been a Citi Double cash customer right from the year the card was launched. But clearly they don't care about a decade long relationship. And pathetic clueless CS.

I've used Chase offers, Amex offers and the redemption happens in days. And even if there is a problem, the CSRs fix it asap.
Reply
Joined Sep 2007
Temporarily Banned
> bubble2 2,574 Posts
348 Reputation
imjimmy
10-19-2021 at 10:20 AM.
10-19-2021 at 10:20 AM.
Quote from mitchflorida :
The final thing you can do is file a $50 dispute on the Best Buy credit card charge. Show all your documentation.

Maybe a 50 percent chance that they will issue a credit.
Thanks for the suggestion. Could try that.
Reply
Joined Sep 2007
Temporarily Banned
> bubble2 2,574 Posts
348 Reputation
imjimmy
10-19-2021 at 10:21 AM.
10-19-2021 at 10:21 AM.
Quote from Tazmania99 :
Don't cancel your card. If you do, it means you are raising a white flag. Just keep the card but don't give them business, only take advantage of their offers. Citi cards still have some decent offers on Amazon once awhile. In the meantime, file a complaint with BBB. This will force Citi to reply to BBB and I think you will win the case since you have all the screenshots to prove that you are entitled to the $50 credit but Citi refuses to honor.
You're right. Cancelling the card is maybe not the best idea.
I've never had to use Citi CS before, but wow it's really bad.
I would say Amex, Chase, Discover etc are waay better.
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Joined Feb 2006
~ Always Spinning ~
> bubble2 4,545 Posts
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Pro
Tazmania99
10-19-2021 at 10:33 AM.
10-19-2021 at 10:33 AM.
AMEX and Discover have top notch customer service because their call centers are located domestically. The CSRs are the locals speaking fluent English and tend to be more knowledgeable. The reps from overseas call centers just read out a script and pretend to answer your questions.

Quote from imjimmy :
You're right. Cancelling the card is maybe not the best idea.
I've never had to use Citi CS before, but wow it's really bad.
I would say Amex, Chase, Discover etc are waay better.
Reply
Joined Mar 2008
L5: Journeyman
> bubble2 904 Posts
170 Reputation
yagru
10-19-2021 at 10:42 AM.
10-19-2021 at 10:42 AM.
I have the 50 offer saved. Can I still go and get amz gift cards ok? It seems like maybe just one day was having issues
Reply
Joined Sep 2007
Temporarily Banned
> bubble2 2,574 Posts
348 Reputation
imjimmy
10-19-2021 at 11:17 AM.
10-19-2021 at 11:17 AM.
Quote from yagru :
I have the 50 offer saved. Can I still go and get amz gift cards ok? It seems like maybe just one day was having issues
You should be good. As far as I know, other than those whose charges posted on 10/5, everyone else got their credit.
Citi randomly decided to screw over the 10/5 guys.
Reply
Joined Jun 2004
L8: Grand Teacher
> bubble2 3,236 Posts
544 Reputation
ieee488
10-19-2021 at 11:34 AM.
10-19-2021 at 11:34 AM.
It doesn't hurt to write an email to the CEO of Citi.
I wrote one yesterday to the CEO of FedEx, and someone actually called me back. LOL.


.
1
Reply
Joined Apr 2011
L5: Journeyman
> bubble2 670 Posts
187 Reputation
stagent
10-19-2021 at 11:45 AM.
10-19-2021 at 11:45 AM.
Quote from ieee488 :
It doesn't hurt to write an email to the CEO of Citi.
I wrote one yesterday to the CEO of FedEx, and someone actually called me back. LOL.


.
Can you pm me the FedEx email address I had some issues during COVID that they won't fix for me. Thank you
Reply
Joined Jun 2004
L8: Grand Teacher
> bubble2 3,236 Posts
544 Reputation
ieee488
10-19-2021 at 11:53 AM.
10-19-2021 at 11:53 AM.
Quote from stagent :
Can you pm me the FedEx email address I had some issues during COVID that they won't fix for me. Thank you

I found it on this page : https://www.thebalancesmb.com/fed...on-2891781
It is not his real email address but it is monitored.
Reply
Joined Mar 2012
L6: Expert
> bubble2 1,087 Posts
3,277 Reputation
dodgers2025win
10-19-2021 at 11:56 AM.
10-19-2021 at 11:56 AM.
I have it on my card. Should I wait until bugs are fixed to use it?
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Joined Mar 2008
L5: Journeyman
> bubble2 904 Posts
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yagru
10-19-2021 at 06:26 PM.
10-19-2021 at 06:26 PM.
Anyone else get asked why you are buying gift cards by the cashier.. totally caught me off guard.. he said he was asking because there is so much fraud.. really invasive question
1
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