Note for NYS: Apparently all Long Island stores are not eligible for this offer as they don't have the appropriate licensing with T-Mobile. Must go to an NYC store.
Folks not receiving verification text from BestBuy - Opt for text messages from BestBuy by sending 'HELP' to numbers - 332211 and 22891 (do both). You should receive verification text on the next try
Additional Info that may help
Q: Do we have to pick a plan from Best Buy for T-Mobile if we are not a current customer?
Ans: You don't have to pick a post paid T-Mobile plan from Best Buy to get this deal. You can sign up for the plan anywhere and have it active before trading in your device at Best Buy.
Q: Can we cancel the plan immediately out of the store?
Ans: If you cancel the plan immediately out of the store then you won't be able to unlock the phone because you are no longer with T-Mobile.
Q: Can we unlock by messaging T-Force?
Ans: Yes, you can. But, you have to be with T-Mobile and wait times are long. People had success unlocking anywhere between 3 days to 40 days after getting the iPhone 13. T-Force can override the system after 30 days.
Q: Do we wait 40 days with service or without service?
Ans: With service, of course. Otherwise you are no longer with T-Mobile and why would they unlock the phone?
Q: Do they accept phones with a lightly cracked front or back?
Ans: Cracked front or back. Totally depends on the rep helping you but more than likely it won't fly.
Q. Can I insert a SIM card from a different carrier other than Tmobile?
Ans: Due to Flex Policy, the device is locked to the first sim card inserted.
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If you get the message "We're sorry, there was an issue processing your request. Please try again later." when trying to validate your T-Mobile account, try the follow procedure below. It seems to help some users but not all YMMV!.
Go to your T-Mobile account and turn OFF every block for "chargeable" things including sms, downloads, etc. If they are already OFF toggle them ON and OFF just to clear the system of residual blocks. You CAN leave scam block ON. Then send "HELP" (without quotes) text message from each of your mobile no. that you are trying to upgrade to 22891, 332211 and 66803. Wait 30 minutes after completing everything above and try again. If it does not work, you might an account that has employee discounts or something else.
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Almost instant unlock process via ATT (AT&T) SIM card (as reported by multiple users)
Note: The iPhone 13 must not be be activated with T-Mobile sim card at Best Buy by the rep in order to use this ATT unlock trick! It needs to be in brand new, inactivated state.
You don't need to be a current ATT subscriber to use the ATT unlock portal as mentioned below.
- Get an ATT sim card.
You can go to a local Apple store and ask for a new ATT sim card. Users reported: I visited my local Apple store and asked for an AT&T not activated SIM card. They ordered one on their iPad and a few minutes later they handed it to me. They didn't ask for any personal or iPhone information.
You can also order one for $2 plus tax from the Microsoft store if you don't have an Apple store nearby or it's not worth the gas: https:// www. microsoft.com/en-us/d/at-t-sim-card/8n0scjxn845k
(Remove spaces!) - Put the SIM card into your new Best Buy iPhone and go through the activation process and connect to WIFI. The iPhone will then state under settings that it's carrier locked.
- Go to the ATT unlock page: https:// www. att. com/deviceunlock/unlockstep1
(Copy, paste and remove spaces as we don't want to send a lot of slickdeals referrers to this page) - Select "No" for "Are you an AT&T wireless customer?"
- Enter the IMEI into the field. You can get the IMEA under settings or dial *#06# on your iPhone to bring up device information.
- Go to the next step and enter your personal information. The email needs to be valid as ATT will send a confirmation email to this address.
- If everything is correct, wait for the confirmation email and click on the link to confirm the request. Note: Use it within 24 hours or ATT will cancel your request.
Users reported that the "No SIM restrictions" info under "Carrier Lock" appeared within 60 seconds after clicking on "confirm your unlock request".
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Once you get the email, click on the link to confirm the unlock. It should be unlocked within a minute
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I can confirm that the ATT sim card unlock trick worked for my 3 Best Buy iPhone mini 13. I used an unactivated (new) prepaid AT&T SIM card when I started the iPhone and then proceeded to unlock via the portal.
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Top Comments
Good luck!
Jon
6,472 Comments
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"Apple - iPhone 13 Pro 5G 128GB - Sierra Blue (T-Mobile) is no longer available for pickup at the store you selected. Sorry about that! You still might be able to get it if you check nearby stores for availability."
Is there an alternative? I can't seem to buy this phone with the trade in. Is is possible to buy it outright and then do the trade in later?
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"Apple - iPhone 13 Pro 5G 128GB - Sierra Blue (T-Mobile) is no longer available for pickup at the store you selected. Sorry about that! You still might be able to get it if you check nearby stores for availability."
Is there an alternative? I can't seem to buy this phone with the trade in. Is is possible to buy it outright and then do the trade in later?
But BestBuy cancelled it on 10/24.
"We were unable to activate the device you purchased on our site, so we had to cancel the item(s) included in your mobile package. We will now begin processing a refund for your payment."
We were unable to activate the device you purchased on our site, so we had to cancel the item(s) included in your mobile package. We will now begin processing a refund for your payment.
anyone knows what this means or how to resolve it? I did a trade-in and had to bring my old device to store
This is not a stock availability issue. I got the the same cancellation 3 times in a row and finally got it to work. Just go to the store and work directly with BB associate.
Here's my detailed experience -
- Order#1 - Placed an order online for store pickup (at location X). Got cancellation email with message above.
- Order#2 - Placed a second order (at location Y) again it got cancelled with message above.
- Order#3 - Placed a third order on my friends T-mobile account using a different line/SSN etc. at location X. This also got cancelled with same message. (BTW my friend had already successfully used his account before to get this deal so I wanted to give it a try)
I walked to store X yesterday and showed them the cancellation email from order#1. They told me its an ongoing issue with T-mobile activation. Upon asking they confirmed they have 5 phones in stock (I was ordering 13 pro graphite 128 GB). Store associate told me they have to recreate the order in store and she set up an appointment for me today morning. She insisted at least 5 times that I have to be an authorized user on the T-mobile account (I am not the Primary account holder)I went to the store first thing today morning worked with a different associate. At the store I didn't had the line I am upgrading on me (forget to carry the phone to the store) and I didn't even got myself added as an authorized user.
BB associate recreated the order (same as #1 above) on his system. It failed the first time. He said its an issue with T-mobile activation. He repeated the whole process again and it went through the second time.
I exchanged my iPhone X and got the same deal/price as online. At the store it took about 45 mins. Being an authorized user never came up and I even called up home to get the 4 digit codes sent to the number.
I know its pretty long and detailed but I hope this post helps someone.
Thanks,
Non-primary lines on the multi-line plan may use 1111 as the last four digits of the SSN while trying to place an order.
This works for ATT as well as T-Mobile (tried and tested)
That way, you don't have to get SSN digits, but still, OTP will be sent to that line.
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