expiredSmilingKite474 posted Nov 15, 2021 11:32 PM
Item 1 of 4
Item 1 of 4
expiredSmilingKite474 posted Nov 15, 2021 11:32 PM
Oakley & Smith Pivlock Sunglass Collection Starting at $43.99 +FS
$44
$30
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I bought a new condition xbox controller from them, but what they sent me was obviously refurbished, made to look new. It had dead skin built up on the grippy back area, and one of the thumbsticks had dead skin build up on it as well. It was missing pamphlets, too. No doubt it was refurbished (since they sell those, too).
So far, their customer service team has not responded to me, and its nearly been a week. Now, Thanksgiving was mixed in there, so I waited patiently, but they should have responded by today. They make you submit a support request form, and then they dont let you create an account to view the actual ticket for updates. Their help site has misleading info everywhere. On one page it says to email them at [email protected] , then when you do that, you get a response back saying that email isnt monitored and is a "do not reply" address.
I have no way of being absolutely sure that I have a ticket open with them and that it will be reviewed to process my return.
I will never purchase from them again, and I will go on a crusade against them until they refund my purchase and pay for the return shipping of the controller
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