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They have it used. I waited too long to decide now I'm ordering a pre owned copy so I can also trade it back after I finish it.
I don't believe these reviews. At the very least, these experiences are probably years old because I've been ordering used games all holiday season and none have come beaten up and the new games have all been unopened. Gamestop has new leadership and renewed emphasis on customer service, if anyone got a used game that paid for a new one, they'd ship a replacement immediately.
Happened to me and I switched at a different pick up store for a new copy. Portland area. Condition was good though FWIW.
Can confirm that this is still a thing.
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It was the last time I bought from Gamestop until this week so I'll let you know.
LAME
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