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ATT loyalty department discount on Samsung phones --one time payment

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I had call with ATT loyalty department, they are offering Samsung phones for good discount. This is 24month contract with one time payment

S21 : $199 - $50 one time credit.
S21 FE : $149
S20 FE: $1
NOTE series is not available.

You can take S21 for $150 and wait to s22 release then trade-in. Last year for S21 release Samsung gave $700 credit for S20 model.

https://www.att.com/buy/phones/sa...-gray.html
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Created 01-25-2022 at 06:33 AM by tads_9
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Last Edited by wHiTeSoL January 27, 2022 at 11:40 PM
Please heed the advice of others in this thread. After reading the advice, I called in to make certain there would be no plan changes or additional charges. First rep said no absolutely not, then came back on the line and said upon researching further, an access fee of $40 would be charged from now on. Luckily was able to cancel before this happened -- ONLY because I was lucky and had not agreed to terms of service. Manager that I eventually spoke to said most people aren't even aware of the changes that will happen. Really, really poor training. MAKE SURE YOU KNOW WHAT YOU'RE SIGNING UP FOR.




About Above statement:
I was a former low level executive reasponsible for a large sales team at ATT, what you're talking about is the old Mobile Share / Mobile share value plans. Access fees for many of them are $40 per line, with a $25 discount for being out of contract (or bringing your own phone or financing your phone on their NEXT program at the time).
Since getting a 2yr contract with subsidy is only available through retentions this piece isn't hightlighted anywhere anymore. So while the rep is absolutley correct that your plan doesn't change at all, losing the discount is an automatic hardwired process that they will not be able to change at will, and if they're not familar enough with the nuences of an old plan they won't know.

TLDR;If you sign a contract and you're on one of these old mobile share (value) plans ($40 -$25 = $15 per line) you will lose this discount if you sign. No matter what the rep says.If you're on literally any other plan you're fine.
Questions & Answers BETA
MalevolentA asked this question on 01-25-2022 at 04:32 PM
01-25-2022 at 04:32 PM
try one at a time , I was offered on multiple lines, thinking about take one extra and wait for s22 release , generally during new phone release Samsung gives good trade-in values to latest models
kristopherk91 asked this question on 02-10-2022 at 05:00 PM
kristopherk91 asked this question on 02-10-2022 at 05:01 PM
kristopherk91 asked this question on 04-28-2022 at 09:49 AM

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#3
Did they give you an option for Note 20?
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#4
Quote from BoVice9 :
Did they give you an option for Note 20?
I was told Att no longer sells Note 20 series.
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Our community has rated this post as helpful. If you agree, why not thank ?
#5
Called into Loyalty Dept agent in order to get a S20 FE for $1 per month. She said that this added to my account would increase my "Line Fee" by another $20 a month. Ugh, it was not going to work, since I had an older, data-capped plan... Showing as $10 a month otherwise
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Last edited by GeorgioP January 25, 2022 at 09:27 AM. Reason: Loyalty Dept agent
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01-25-2022 at 07:39 AM
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#7
Quote from GeorgioP :
Can you give a little insight as to what you said to Loyalty Dept agent in order to get a S20 FE for free? Showing as $10 a month otherwise
Just call Att and ask for Loyalty department.
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#8
Quote from hkgonra :
Any iphone options?
Yes, gave $300 off, but its bill credits, no one time payment option.
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#9
Hate that 24 month contract.
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#10
Quote from sdwindansea :
Hate that 24 month contract.
You don't keep your phone for 24 months?
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#11
Can I do this for multiple lines as long as they have an upgrade available? Or is it only one per family plan?
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#12
Do you need to upgrade to an unlimited plan? I am on the old shared plans and don't want to switch
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#13
Quote from dealnewb :
Do you need to upgrade to an unlimited plan? I am on the old shared plans and don't want to switch
Same here.
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#14
Quote from MalevolentA :
Can I do this for multiple lines as long as they have an upgrade available? Or is it only one per family plan?
try one at a time , I was offered on multiple lines, thinking about take one extra and wait for s22 release , generally during new phone release Samsung gives good trade-in values to latest models
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#15
Quote from StevenC56 :
Same here.
Not sure, call them and try.
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