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telveer (82)According to their chat rep, they got an internal memo on March 8 to stop price matching trade-ins |
Trade-In Info
Overview: If Samsung is processing trade-ins like prior deals, you will receive instructions by email--along with a prepaid shipping label--around the time your new phone arrives. You can also print the label from your online Samsung account.
You will send in the phone only (no boxes, chargers, SIMs, cases, etc.). Exception: If you are trading a Note series, the S Pen must be included. Phone must be factory reset and have no passwords or locks. Good practice: Make a VIDEO and take photos of the phone, including showing some functions, to prove the condition if Samsung challenges you after inspecting the phone. More details....
Link to Samsung Trade-In Frequently Asked Questions [samsung.com]
Link to Samsung Trade-In Program Terms and Conditions [samsung.com]
My phone has scratches [or burn in or faulty Bluetooth or fill in the blank]. Will Samsung accept the phone? Will the trade in amount be reduced? According to the FAQ, "Your device must have no breaks, cracks, or other defects that go beyond normal wear and tear." Is your issue normal wear and tear?
When/how will I get instructions for trading in my phone? Samsung will send you an email with the subject "Welcome to the Samsung Trade-In Program." The email will arrive anywhere from the day the phone ships to a few days after the phone arrives. It includes a link to download a pre-paid shipping label. You have 15 days from receipt of the email to ship the trade in. You can also get the shipping label for the trade in from your online Samsung account under order details.
Two commonly asked questions about financed and leased phones:
1. The device I'm trading in is one that I bought using an equal payment or other financing plan, and I still have payments left on it. Can I still trade it in?
Yes – however, please note that all remaining payments on the device you're trading in are your responsibility. You may also be subject to additional fees. Check with your current carrier for details.
2. lease my device. Can I trade it in?
No – leased devices are not eligible for this Trade-In Promotion unless you purchase the leased device from your carrier before trading it in. Check with your carrier for details.
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Top Comments
Obviously, this phone is not for you.
Move on.
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Gotta do this fast and take advantage of it now.
Thats not too bad at all
Me: My name is Jack [insert last name, mailing address and email]. I am writing about order US123456789. I received an $800 trade-in value for my Samsung S21 Ultra. Today the trade in value for the exact same phone is $850. Also, there is a $100 Google Play promotional credit. I am thinking about returning my S22 Ultra and ordering a new one with the new trade in value and Google play credit. Can I get a $150 adjustment instead? Thanks.
Samsung: After verifying my contact info again (despite it being the the first message), the rep had me to drag/drop screenshots of the trade in value and Google Play promo into the chat box. Following a 2-3 minute review, he wrote, "Thank you for staying connected. Appreciate your patience. I'll right away request a refund and you will receive the email in 2-3 business days regarding the update of the refund."
Fingers crossed it gets approved.
If successful, this adjustment is in addition to the 5% refund I received after a chat about not being able to apply the code for a free Smart Tag and wireless charger. With the trade, various refunds, and 12% Rktan CB, my out of pocket for the 256GB S22 Ultra will be around $150 (plus I deferred the $250 credit for use later).
P.S. I did this from a chat under the "Support" link on the Samsung homepage, NOT the chat box that pops up on the S22 page. The pop-up is for pre-sales questions.
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