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telveer (82)According to their chat rep, they got an internal memo on March 8 to stop price matching trade-ins |
Trade-In Info
Overview: If Samsung is processing trade-ins like prior deals, you will receive instructions by email--along with a prepaid shipping label--around the time your new phone arrives. You can also print the label from your online Samsung account.
You will send in the phone only (no boxes, chargers, SIMs, cases, etc.). Exception: If you are trading a Note series, the S Pen must be included. Phone must be factory reset and have no passwords or locks. Good practice: Make a VIDEO and take photos of the phone, including showing some functions, to prove the condition if Samsung challenges you after inspecting the phone. More details....
Link to Samsung Trade-In Frequently Asked Questions [samsung.com]
Link to Samsung Trade-In Program Terms and Conditions [samsung.com]
My phone has scratches [or burn in or faulty Bluetooth or fill in the blank]. Will Samsung accept the phone? Will the trade in amount be reduced? According to the FAQ, "Your device must have no breaks, cracks, or other defects that go beyond normal wear and tear." Is your issue normal wear and tear?
When/how will I get instructions for trading in my phone? Samsung will send you an email with the subject "Welcome to the Samsung Trade-In Program." The email will arrive anywhere from the day the phone ships to a few days after the phone arrives. It includes a link to download a pre-paid shipping label. You have 15 days from receipt of the email to ship the trade in. You can also get the shipping label for the trade in from your online Samsung account under order details.
Two commonly asked questions about financed and leased phones:
1. The device I'm trading in is one that I bought using an equal payment or other financing plan, and I still have payments left on it. Can I still trade it in?
Yes – however, please note that all remaining payments on the device you're trading in are your responsibility. You may also be subject to additional fees. Check with your current carrier for details.
2. lease my device. Can I trade it in?
No – leased devices are not eligible for this Trade-In Promotion unless you purchase the leased device from your carrier before trading it in. Check with your carrier for details.
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Obviously, this phone is not for you.
Move on.
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POS
Obviously, this phone is not for you.
Move on.
Sign up for a Slickdeals account to remove this ad.
1. Contacted live chat and gave me a number to e-commerce...ended that.
2. Contacted live chat again for promotions and they noted that they can't because it is Samsung's way of incentiving new customers....ended that.
3. Called and a girl started the process but she kept asking me for obvious information like the order number and to send her a screenshot even though she literally works at Samsung to view it...ended that
4. Called again and got it processed by simply stating my request and confirming my address.
Just keep trying until you get an employee worth their pay.
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1. Contacted live chat and gave me a number to e-commerce...ended that.
2. Contacted live chat again for promotions and they noted that they can't because it is Samsung's way of incentiving new customers....ended that.
3. Called and a girl started the process but she kept asking me for obvious information like the order number and to send her a screenshot even though she literally works at Samsung to view it...ended that
4. Called again and got it processed by simply stating my request and confirming my address.
Just keep trying until you get an employee worth their pay.
Sign up for a Slickdeals account to remove this ad.
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