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telveer (82)According to their chat rep, they got an internal memo on March 8 to stop price matching trade-ins |
Trade-In Info
Overview: If Samsung is processing trade-ins like prior deals, you will receive instructions by email--along with a prepaid shipping label--around the time your new phone arrives. You can also print the label from your online Samsung account.
You will send in the phone only (no boxes, chargers, SIMs, cases, etc.). Exception: If you are trading a Note series, the S Pen must be included. Phone must be factory reset and have no passwords or locks. Good practice: Make a VIDEO and take photos of the phone, including showing some functions, to prove the condition if Samsung challenges you after inspecting the phone. More details....
Link to Samsung Trade-In Frequently Asked Questions [samsung.com]
Link to Samsung Trade-In Program Terms and Conditions [samsung.com]
My phone has scratches [or burn in or faulty Bluetooth or fill in the blank]. Will Samsung accept the phone? Will the trade in amount be reduced? According to the FAQ, "Your device must have no breaks, cracks, or other defects that go beyond normal wear and tear." Is your issue normal wear and tear?
When/how will I get instructions for trading in my phone? Samsung will send you an email with the subject "Welcome to the Samsung Trade-In Program." The email will arrive anywhere from the day the phone ships to a few days after the phone arrives. It includes a link to download a pre-paid shipping label. You have 15 days from receipt of the email to ship the trade in. You can also get the shipping label for the trade in from your online Samsung account under order details.
Two commonly asked questions about financed and leased phones:
1. The device I'm trading in is one that I bought using an equal payment or other financing plan, and I still have payments left on it. Can I still trade it in?
Yes – however, please note that all remaining payments on the device you're trading in are your responsibility. You may also be subject to additional fees. Check with your current carrier for details.
2. lease my device. Can I trade it in?
No – leased devices are not eligible for this Trade-In Promotion unless you purchase the leased device from your carrier before trading it in. Check with your carrier for details.
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Obviously, this phone is not for you.
Move on.
558 Comments
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Chat just told me they don't price match.
I ordered the same combo deal: A 256 GB S22 Ultra and a 256 GB Tab S8 Ultra. Chatted with a samsung.com representative yesterday after receiving my trade-in approved email for the S21 Ultra I sent in. The representative confirmed that I would get a $150 refund to supplement the original trade-in credit ($700) I received. Still awaiting for that to show up on my credit at the moment, however.
All said and told, my order total will be $1111.85 after my $700 trade in credit and $150 refund. (And I got another $25 samsung.com credit as the ship date for the Tab S8 slipped into April.)
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All said and told, my order total will be $1111.85 after my $700 trade in credit and $150 refund. (And I got another $25 samsung.com credit as the ship date for the Tab S8 slipped into April.)
We appreciate your patience. Looking into the details of this order, it is with regret that we inform you that your order is not eligible for the price match that has been requested as multiple Samsung exclusive offers has already been applied on the item in question and its promo items.
The trade in value increased but the $250 Samsung Credit is no longer available on the website. The trade in value in the order is lower because you were able to avail the other offers.
We are hoping for your understanding with our limitations. Have a wonderful day and stay safe!
Warm regards,
Tanisha
Samsung Customer Care
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