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telveer (82)According to their chat rep, they got an internal memo on March 8 to stop price matching trade-ins |
Trade-In Info
Overview: If Samsung is processing trade-ins like prior deals, you will receive instructions by email--along with a prepaid shipping label--around the time your new phone arrives. You can also print the label from your online Samsung account.
You will send in the phone only (no boxes, chargers, SIMs, cases, etc.). Exception: If you are trading a Note series, the S Pen must be included. Phone must be factory reset and have no passwords or locks. Good practice: Make a VIDEO and take photos of the phone, including showing some functions, to prove the condition if Samsung challenges you after inspecting the phone. More details....
Link to Samsung Trade-In Frequently Asked Questions [samsung.com]
Link to Samsung Trade-In Program Terms and Conditions [samsung.com]
My phone has scratches [or burn in or faulty Bluetooth or fill in the blank]. Will Samsung accept the phone? Will the trade in amount be reduced? According to the FAQ, "Your device must have no breaks, cracks, or other defects that go beyond normal wear and tear." Is your issue normal wear and tear?
When/how will I get instructions for trading in my phone? Samsung will send you an email with the subject "Welcome to the Samsung Trade-In Program." The email will arrive anywhere from the day the phone ships to a few days after the phone arrives. It includes a link to download a pre-paid shipping label. You have 15 days from receipt of the email to ship the trade in. You can also get the shipping label for the trade in from your online Samsung account under order details.
Two commonly asked questions about financed and leased phones:
1. The device I'm trading in is one that I bought using an equal payment or other financing plan, and I still have payments left on it. Can I still trade it in?
Yes – however, please note that all remaining payments on the device you're trading in are your responsibility. You may also be subject to additional fees. Check with your current carrier for details.
2. lease my device. Can I trade it in?
No – leased devices are not eligible for this Trade-In Promotion unless you purchase the leased device from your carrier before trading it in. Check with your carrier for details.
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Top Comments
Obviously, this phone is not for you.
Move on.
558 Comments
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So basically when you preorder they upsell you on a bunch of stuff...
WHAT I PAID...
$722 cash out of pocket to Samsung
$600 re-sale value of my 128 GB Note20U 5G Unlocked trade-in
TOTAL COST TO ME: $1322
WHAT I RECEIVED...
$1400 S22U 512GB Unlocked
$700 Galaxy Tab S8 128GB Tablet
$125 Keyboard Cover
TOTAL VALUE: $2,225
This is one of the best tech deals I ever purchased. I hate to say it, but those who snoozed on this deal and waited lost out big time.
As for those claiming this phone aint all that, or it's being throttled...IT WAS JUST RELEASED! Lol, it will only get better in future updates, and as it currently stands, it's the best Galaxy phone I've ever owned.
If the right iPhone deal comes along I think I'm going to jump ship. I'm the lone holdout in the house and constantly have to address iPhone issues anyway. Too bad ...
I have not sent my trade in yet thankfully. I placed an order for the phone. Exact same phone. Told them I wanted that price. She said "you got the best promotion we offer with the pre-order"... I asked why, then, is my price $300 cheaper now? She just replied that they are no longer price matching. I will be returning this s22 ultra at their expense. They will pay for shipping, restocking, cleaning. Then my order for the exact same s22 ultra - same color, storage size, etc - will ship in 2 weeks. They'll pay shipping. And I'll get my $300 trade-in.
I'm angry. I've bought a new top of the line washer and dryer from them, 3 expensive phones, 2 watches, all in the past 10mo. And they do this. Pump up this pre-order and say it's the best deal you can get, then offer me $400 for a phone I bought from them in October that retails for $1,300....then after pre-order, up it to $700? The pre-order deal was dismal. It wasn't a deal at all. Then when I try to get price match, they tell me I have to return it. I'm severely physically disabled. I'm on a ventilator with a tracheostomy. It's not easy for me to get out to a FedEx hub. And they hope it'll be so hard that I won't do it to get my money back. But now, out of spite, I am will do it. And I'm not buying anymore Samsung products if this is their customer service. I spent tons of money on their products and this is the customer service I get? Pass.
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If the right iPhone deal comes along I think I'm going to jump ship. I'm the lone holdout in the house and constantly have to address iPhone issues anyway. Too bad ...
Everything that made Samsung phones unique and amazing are gone.
I'd rather chop my arm off than buy a Snapdragon Series 8 Gen 1 chip.
VERY IMPORTANT: Unless things have changed, Samsung will only let you do ONE price match or 5% - 10% discount per order. You can't do both. So, if you reached out after placing your order to try the "cancel trick" for an additional discount, you will have to choose if you want to use that reference ID, or the reference ID from the increased trade in value.
Once they apply an additional discount via a reference number, they won't give you any further discounts. The reps will sometimes say that a price match will not affect your additional discount promised by customer service but that's not true.
You can try submitting more than one reference ID, but you'll most likely just get an email saying that they can't process your second request because you already received a discount on that order.
Also, just as an FYI, I've done a lot of price matches and "cancel tricks" via Samsung customer service. They only gave me a hard time once and it was for a watch. For some reason, they just wouldn't honor the price match that the rep promised even though the original rep checked and confirmed the lower price.
I've probably done this at least 10 times, if not more, and that was the only time I had an issue, so overall it's been a positive experience and I've saved a ton of extra money.
Edit: I put the more important info at the top.
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