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RECALL: Best Buy Recalls Insignia™ Air Fryers and Air Fryer Ovens Due to Fire and Burn Hazards

91 54 April 21, 2022 at 02:09 PM in Home & Home Improvement (8) Get Best Buy coupons
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Last Edited by rachaelm | Staff April 21, 2022 at 02:37 PM
+111 Deal Score
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Summary
Name of Product:

Insignia Air Fryers and Air Fryer Ovens
Hazard:
The air fryers and air fryer ovens can overheat, posing fire and burn hazards.
Remedy:
Refund
Recall Date:
April 21, 2022
Units:
About 635,000 (In addition, 137,000 in Canada)

Consumer Contact:
Consumers can register online at http://www.insigniaairfryerrecall...nquiry.com or call Best Buy at 800-566-7498 from 8 a.m. to 5 p.m. ET Monday through Friday, or go online at http://www.bestbuy.com/productrecalls or www.bestbuy.com and click on Product Recalls for more information.


Recall Details
Description:
This recall involves the Insignia Digital Air Fryers, Insignia Analog Air Fryers, and Insignia Digital Air Fryer Ovens, model numbers NS-AF32DBK9, NS-AF32MBK9, NS-AF50MBK9, NS-AF53DSS0, NS-AF53MSS0, NS-AF55DBK9, NS-AFO6DBK1 and NS-AFO6DSS1 sold by Best Buy. The brand name INSIGNIA is on the top or front of each unit. A rating label on the underside of each unit identifies the brand INSIGNIA and the model number.
The air fryers and air fryer ovens have cooking chamber capacities ranging from approximately 3.4 to 10 quarts, and plastic or plastic and stainless-steel bodies in black and stainless-steel finishes.

Remedy:
Consumers should immediately stop using the recalled air fryers and air fryer ovens and return the product to Best Buy for a refund in the form of a credit for use at Best Buy stores or Bestbuy.com. Best Buy is contacting all known purchasers directly to arrange returns and providing pre-paid shipping boxes and labels and return instructions. Consumers will receive a credit of $50 or the amount on the purchase receipt if higher. Consumers do not need a purchase receipt to get the $50 credit.
Incidents/Injuries:
Best Buy has received 68 reports from U.S. consumers and 36 reports from Canadian consumers of the air fryer or air fryer ovens catching fire, burning or melting. These include seven reports of minor property damage and two reports of injuries, including an injury to a child's leg.

Sold At:
Best Buy stores nationwide and online at www.bestbuy.com, www.eBay.com and www.google.com from November 2018 through February 2022 for between $30 and $150.

Importer(s):
Best Buy Purchasing LLC, of Richfield, Minnesota

Manufactured In:
China

Recall number:
22-125

SOURCE:
https://www.cpsc.gov/Recalls/2022...rn-Hazards

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Last Edited by c2nah777 July 25, 2022 at 04:43 PM
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Notice: For those who have looked and cannot find any email with the gift card, please see this advice, which helped me find mine in time to not make them cancel my first one and resend a new one. Link

137 Comments

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Joined Sep 2013
L9: Macher
> bubble2 6,585 Posts
2,509 Reputation
Pro
PetSpy
04-21-2022 at 04:54 PM.
04-21-2022 at 04:54 PM.
Quote from CaptainCadabra :
Our family has used the same one every day for 2 years with no issues.
besides misuse and abuse, the only problem i can think of is this frame
around the heating element tends to accumulate food oil splatter which
i image could ignite if enough of it builds into a mass up there.

https://i.imgur.com/9rDTRdY.jpg

that strong heating element is relatively low to the food
but that's exactly what i like about this air fryer, and
i know not to overload it for this very reason.

now i'm really curious to see how other (not under recall) units
deal with the element proximity and splatter accumulation.
i'm off to some mall showroom to take a closer look.
Reply
Joined Nov 2017
L3: Novice
> bubble2 167 Posts
50 Reputation
jpa1
04-21-2022 at 05:06 PM.
04-21-2022 at 05:06 PM.
Quote from rijones :
Splurge a little if you can on a Ninja. The 4 qt is $100 at BB. After going through several cheaper brands/models every year, the Ninja has proven the most reliable. Been going strong for 3 years now with almost daily use.
Was looking at ninja. Thanks
Reply
Joined Nov 2017
L3: Novice
> bubble2 167 Posts
50 Reputation
jpa1
04-21-2022 at 05:08 PM.
04-21-2022 at 05:08 PM.
Quote from NoSleep007 :
This is voluntary though right? Mines is on the list. I'm not sure if I would buy another insignia but my current one seems to be working fine.
No a federal agent will break down your door and confiscate your air fryer. Yes it's voluntary lol. If you're good with very slight fire risk then have at it m8
1
1
Reply
Joined Mar 2015
L3: Novice
> bubble2 140 Posts
22 Reputation
sunnyss123
04-21-2022 at 05:31 PM.
04-21-2022 at 05:31 PM.
Quote from NoSleep007 :
This is voluntary though right? Mines is on the list. I'm not sure if I would buy another insignia but my current one seems to be working fine.
Is your home or loved ones safety worth the $ you saved on this one
2
Reply
Joined Nov 2019
New User
> bubble2 2 Posts
10 Reputation
WittyDime178
04-21-2022 at 06:14 PM.
04-21-2022 at 06:14 PM.
Quote from sunnyss123 :
Is your home or loved ones safety worth the $ you saved on this one

I'd have to say yes
1
1
Reply
Joined Oct 2021
New User
> bubble2 1 Posts
10 Reputation
ElatedWriter3723
04-21-2022 at 06:19 PM.
04-21-2022 at 06:19 PM.
Quote from WittyDime178 :
I'd have to say yes

Best response ever. You win the internet
1
Reply
Joined Mar 2009
L9: Master
> bubble2 4,172 Posts
1,548 Reputation
Pro
tanman99
04-21-2022 at 06:34 PM.
04-21-2022 at 06:34 PM.
That sucks. I mean I guess I really shouldn't be complaining since I paid $30 three years ago for my air fryer and can get $50 of Best Buy credit. But I agree even though I'll use the credit it's pretty cheesy of them to "refund" it that way. Also why won't they accept refunds in the store. That's ridiculous. I understand why they're doing that. Another barrier for the refund. But to not accept it at the store is just a waste of resources and time.
Reply

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Joined Jun 2018
L2: Beginner
> bubble2 66 Posts
14 Reputation
ChadTang
04-21-2022 at 07:03 PM.
04-21-2022 at 07:03 PM.
Quote from jpa1 :
My air fryer that I bought in 2020 after seeing the deal here is included in this. Alright slickdealers, what should I replace with? I'm only getting $50 back so that sucks
I used every day over 3 years without problem and I have to stoped and ran to Coatco ; tuned out Costco on sale Gourmia 7QT for $40. not too bad
Reply
Last edited by ChadTang April 21, 2022 at 07:25 PM.
Joined Jun 2018
L2: Beginner
> bubble2 66 Posts
14 Reputation
ChadTang
04-21-2022 at 07:07 PM.
04-21-2022 at 07:07 PM.
Quote from rmdl51 :
The registration form is not working for me, anyone else is having the same issue?

"One or more required fields are missing. Please enter the required information and click Submit."
same problem, I'll call them Friday's morning to check it.
Reply
Joined Dec 2013
L3: Novice
> bubble2 274 Posts
34 Reputation
Col_B
04-21-2022 at 07:38 PM.
04-21-2022 at 07:38 PM.
Damn. I really like my air fryer, but not taking any chances.
1
Reply
Joined Apr 2015
L3: Novice
> bubble2 196 Posts
10 Reputation
discountcatcher
04-21-2022 at 08:07 PM.
04-21-2022 at 08:07 PM.
I plan to replace mine with the one from Costco.
Reply
Joined Jun 2007
L7: Teacher
> bubble2 2,988 Posts
647 Reputation
cmw
04-21-2022 at 09:18 PM.
04-21-2022 at 09:18 PM.
You guys are actually returning these air fryers that you bought for $50 or less??? To go through the hassle of returning it just to get a $50 best buy gift card? I had mine for years and never had an issue with it. You're not gonna find a better value on a 10 qt digital air fryer oven for $50 or even $45. I'm keeping mine.
4
Reply
Last edited by cmw April 21, 2022 at 10:25 PM.
Joined Mar 2020
L5: Journeyman
> bubble2 710 Posts
502 Reputation
TimTam42
04-21-2022 at 09:31 PM.
04-21-2022 at 09:31 PM.
Interesting that they're recalling their rebadged version of the vortex plus from instant pot but instant pot isn't. I wonder why.
Reply
Joined Jul 2013
L6: Expert
> bubble2 3,486 Posts
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Quikfinger
04-22-2022 at 01:31 AM.
04-22-2022 at 01:31 AM.
A f'ing credit for best buy?
1
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Joined Nov 2011
L3: Novice
> bubble2 257 Posts
192 Reputation
djd3
04-22-2022 at 04:23 AM.
04-22-2022 at 04:23 AM.
Quote from PetSpy :
besides misuse and abuse, the only problem i can think of is this frame
around the heating element tends to accumulate food oil splatter which
i image could ignite if enough of it builds into a mass up there.

https://i.imgur.com/9rDTRdY.jpg

that strong heating element is relatively low to the food
but that's exactly what i like about this air fryer, and
i know not to overload it for this very reason.

now i'm really curious to see how other (not under recall) units
deal with the element proximity and splatter accumulation.
i'm off to some mall showroom to take a closer look.
Please report back. I've cleaned the heating element for this exact reason and really like the simplicity. Don't want to go through the hassle it this is is the reason for recall
Reply
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