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RECALL: Best Buy Recalls Insignia™ Air Fryers and Air Fryer Ovens Due to Fire and Burn Hazards
April 21, 2022 at
02:09 PM
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Home & Home Improvement
(8)
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Last Edited by rachaelm | Staff April 21, 2022 at 02:37 PM
Summary
Name of Product:
Insignia Air Fryers and Air Fryer Ovens
Hazard:
The air fryers and air fryer ovens can overheat, posing fire and burn hazards.
Remedy:
Refund
Recall Date:
April 21, 2022
Units:
About 635,000 (In addition, 137,000 in Canada)
Consumer Contact:
Consumers can register online at http://www.insigniaair
Recall Details
Description:
This recall involves the Insignia Digital Air Fryers, Insignia Analog Air Fryers, and Insignia Digital Air Fryer Ovens, model numbers NS-AF32DBK9, NS-AF32MBK9, NS-AF50MBK9, NS-AF53DSS0, NS-AF53MSS0, NS-AF55DBK9, NS-AFO6DBK1 and NS-AFO6DSS1 sold by Best Buy. The brand name INSIGNIA is on the top or front of each unit. A rating label on the underside of each unit identifies the brand INSIGNIA and the model number.
The air fryers and air fryer ovens have cooking chamber capacities ranging from approximately 3.4 to 10 quarts, and plastic or plastic and stainless-steel bodies in black and stainless-steel finishes.
Remedy:
Consumers should immediately stop using the recalled air fryers and air fryer ovens and return the product to Best Buy for a refund in the form of a credit for use at Best Buy stores or Bestbuy.com. Best Buy is contacting all known purchasers directly to arrange returns and providing pre-paid shipping boxes and labels and return instructions. Consumers will receive a credit of $50 or the amount on the purchase receipt if higher. Consumers do not need a purchase receipt to get the $50 credit.
Incidents/Injuries:
Best Buy has received 68 reports from U.S. consumers and 36 reports from Canadian consumers of the air fryer or air fryer ovens catching fire, burning or melting. These include seven reports of minor property damage and two reports of injuries, including an injury to a child's leg.
Sold At:
Best Buy stores nationwide and online at www.bestbuy.com, www.eBay.com and www.google.com from November 2018 through February 2022 for between $30 and $150.
Importer(s):
Best Buy Purchasing LLC, of Richfield, Minnesota
Manufactured In:
China
Recall number:
22-125
SOURCE:
https://www.cpsc.gov/Recalls/2022...rn-Hazards
Name of Product:
Insignia Air Fryers and Air Fryer Ovens
Hazard:
The air fryers and air fryer ovens can overheat, posing fire and burn hazards.
Remedy:
Refund
Recall Date:
April 21, 2022
Units:
About 635,000 (In addition, 137,000 in Canada)
Consumer Contact:
Consumers can register online at http://www.insigniaair
Recall Details
Description:
This recall involves the Insignia Digital Air Fryers, Insignia Analog Air Fryers, and Insignia Digital Air Fryer Ovens, model numbers NS-AF32DBK9, NS-AF32MBK9, NS-AF50MBK9, NS-AF53DSS0, NS-AF53MSS0, NS-AF55DBK9, NS-AFO6DBK1 and NS-AFO6DSS1 sold by Best Buy. The brand name INSIGNIA is on the top or front of each unit. A rating label on the underside of each unit identifies the brand INSIGNIA and the model number.
The air fryers and air fryer ovens have cooking chamber capacities ranging from approximately 3.4 to 10 quarts, and plastic or plastic and stainless-steel bodies in black and stainless-steel finishes.
Remedy:
Consumers should immediately stop using the recalled air fryers and air fryer ovens and return the product to Best Buy for a refund in the form of a credit for use at Best Buy stores or Bestbuy.com. Best Buy is contacting all known purchasers directly to arrange returns and providing pre-paid shipping boxes and labels and return instructions. Consumers will receive a credit of $50 or the amount on the purchase receipt if higher. Consumers do not need a purchase receipt to get the $50 credit.
Incidents/Injuries:
Best Buy has received 68 reports from U.S. consumers and 36 reports from Canadian consumers of the air fryer or air fryer ovens catching fire, burning or melting. These include seven reports of minor property damage and two reports of injuries, including an injury to a child's leg.
Sold At:
Best Buy stores nationwide and online at www.bestbuy.com, www.eBay.com and www.google.com from November 2018 through February 2022 for between $30 and $150.
Importer(s):
Best Buy Purchasing LLC, of Richfield, Minnesota
Manufactured In:
China
Recall number:
22-125
SOURCE:
https://www.cpsc.gov/Recalls/2022...rn-Hazards
Community Wiki
Last Edited by c2nah777
July 25, 2022
at
04:43 PM
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SEDGWICK-ES
2670 EXECUTIVE DR
INDIANAPOLIS, IN 462415024
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I'm thinking it maybe the return packaging.
It was serendipitous that I heard about the recall on Slickdeals as I was about to toss the air fryer out due to it catching fire.
I didn't include the receipt for the air fryer though as it wasn't required and was trying to get the full $50 gift card. I'm hoping this cheap basterd tactic doesn't jeopardize my return and I don't end up with nothing; time will tell...
Air Fryers cook with forced hot air circulating around the food to make things crispy; no oil is used.
Deep fryers cook food by submerging them in hot oil; no forced circulated air is used.
As for the condition of the air fryer that I returned; it looked brand new and you couldn't tell that it had small flames coming out from the top control panel.
I assumed the fire happened because of gunk/residue built up on the top burner after 2 years of usage and I was at fault. But considering the recall, I'm thinking it was a design flaw; perhaps the top burner being too close to food.
I seriously considered donating the fryer due to its excellent cosmetic condition but I didn't want to play a possible part in someone's house burning down ergo I planned on throwing it out. But 2 days before my scheduled trash pickup I heard about the recall at Slickdeals and the rest is cheap basterd history.
I'm hoping to get the full $50 gift card as I didn't include a receipt. According to UPS tracking; Best Buy received the fryer at 5/17; now I play the waiting game I suppose...
It was serendipitous that I heard about the recall on Slickdeals as I was about to toss the air fryer out due to it catching fire.
I didn't include the receipt for the air fryer though as it wasn't required and was trying to get the full $50 gift card. I'm hoping this cheap basterd tactic doesn't jeopardize my return and I don't end up with nothing; time will tell...
Did you include your recall confirmation # within the returned package? I didn't and just realized I probably should have even though the return instructions didn't mention needing to do so. I'm guessing the shipping label had some information on it that identifies each person's return. Or maybe they associate the UPS tracking # with a person's recall. But in case the shipping label gets messed up or they somehow lose the shipping box while processing the return, then there's nothing inside the package to identify a return. Maybe I'm just overly worried and there's nothing to be concerned about.
If they are doing this recall in an ethical fashion, why clean it before returning it to be tossed in a landfill? But we all know that their MBAs are going to extract "residual value" by shipping them to be sold in Africa or some other third world hellhole with no consumer protections.... so again, why clean it to make that easier?
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Did you include your recall confirmation # within the returned package? I didn't and just realized I probably should have even though the return instructions didn't mention needing to do so. I'm guessing the shipping label had some information on it that identifies each person's return. Or maybe they associate the UPS tracking # with a person's recall. But in case the shipping label gets messed up or they somehow lose the shipping box while processing the return, then there's nothing inside the package to identify a return. Maybe I'm just overly worried and there's nothing to be concerned about.
I had the same concerns and printed out a Dymo 7x2 inch label with the Recall Registration Confirmation number on top of the box just to increase my chances of getting the $50 gift card.
However, I'm assuming the provided shipping label had all the relevant info in its barcode. I empathize with your unease though; sending back the recalled item without any invoice or any identification papers except the outside shipping label would have anyone worried IMO.
I still haven't heard anything back from Best Buy yet as well. I guess I'll wait another week before switching into full paranoid cheap basterd mode
If they are doing this recall in an ethical fashion, why clean it before returning it to be tossed in a landfill? But we all know that their MBAs are going to extract "residual value" by shipping them to be sold in Africa or some other third world hellhole with no consumer protections.... so again, why clean it to make that easier?
I was planning on giving the air fryer away due to its excellent cosmetic condition and the fact that it still functioned despite catching fire. (It was pretty minor; just a few small wisps of flames coming from the top of the control panel with very little smoke.)
I decided against this because I didn't want to have the guilt and worry of someone having to deal with the risk of it catching fire again. 2 days before I was going to toss it out I heard about the recall on Slickdeals, returned the fryer which Best Buy received on 5/17 and now I'm hoping to get a $50 gift card; fingers crossed…
I was told gift card will be emailed 3-6 weeks after receiving package. Guess I have to be patient for few more weeks.
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