55" Samsung TU7000 Crystal 4K Smart TV + Samsung HW-Q950A 11.1.4ch Soundbar

kdiggz

Jul 14, 2022 3:52 PM

3.5K Comments

Joined Aug 2008

kdiggzJul 14, 2022 3:52 PM

3.5K Comments

Quote from sunnny45678

:

For those who are waiting for an email with pick up instructions fro. Bestbuy, you should have an estaimated pick up date in your confirmation email from samsung. If the store around you ahve none in stock, the order needs to be fulfilled from best buy ware house.

mine was cancelled and they won't give me an explanation as to why. they said maybe the store didn't have any and i said then why wouldn't they ship them one to fulfill my order when i can clearly see the item is in stock and they said they don't know it doesn't say and they won't price match the deal as it's too much of a difference in price

sunnny45678

Jul 14, 2022 3:53 PM

707 Comments

Joined May 2016

sunnny45678Jul 14, 2022 3:53 PM

707 Comments

Quote from kdiggz

:

mine was cancelled and they won't give me an explanation as to why. they said maybe the store didn't have any and i said then why wouldn't they ship them one to fulfill my order when i can clearly see the item is in stock and they said they don't know it doesn't say and they won't price match the deal as it's too much of a difference in price

Have you received an confirmation email from samsung, with a date on it. I mean when it would be ready for pick up?

Wincer94

Jul 14, 2022 4:01 PM

1.1K Comments

Joined Sep 2011

Wincer94Jul 14, 2022 4:01 PM

1.1K Comments

Quote from T2R0U2M4P

:

Did you receive the pickup confirmation? I haven't although the order had been confirmed by Samsung last night

Yeah, yesterday I received the email about an hour after placing the order for the soundbar only. The other order I placed with the TV they're going to ship the soundbar to the store for pickup next week. TV is ready but soundbar not in stock. I wish it was the other way around so I can pickup the soundbar and they can cancel the TV I don't really want and keep the soundbar for the lower price.

kdiggz

Jul 14, 2022 4:03 PM

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Joined Aug 2008

kdiggzJul 14, 2022 4:03 PM

3.5K Comments

double post

kdiggz

Jul 14, 2022 4:04 PM

3.5K Comments

Joined Aug 2008

kdiggzJul 14, 2022 4:04 PM

3.5K Comments

Quote from sunnny45678

:

Have you received an confirmation email from samsung, with a date on it. I mean when it would be ready for pick up?

Yes received confirmation with best buy order number, did the chat to cancel the TV, received refund for tv through PayPal, received cancellation notice for soundbar from Samsung, chatted with Samsung and they said it was cancelled by Best Buy, chatted with Best Buy and they said they don't know what happened and the chat guy said even if it happened to him there's nothing that can be done it's been completely cancelled in the system and the only thing you can do is reorder at that point and it's too much of a price difference for any kind of price adjustment

sunnny45678

Jul 14, 2022 4:12 PM

707 Comments

Joined May 2016

sunnny45678Jul 14, 2022 4:12 PM

707 Comments

Quote from kdiggz

:

Yes received confirmation with best buy order number, did the chat to cancel the TV, received refund for tv through PayPal, received cancellation notice for soundbar from Samsung, chatted with Samsung and they said it was cancelled by Best Buy, chatted with Best Buy and they said they don't know what happened and the chat guy said even if it happened to him there's nothing that can be done it's been completely cancelled in the system and the only thing you can do is reorder at that point and it's too much of a price difference for any kind of price adjustment

You should have waited to receive the sound bar pick up email. Samsung is known for cancelling the whole order, when you cancel any item in the bundle. It's been known doing that from past 6 months. At this point, you can only talk to samsung for pricematch, when the item comes back in stock. The system will automatically cancel the order if one or more items is canceled by the buyer.

SpongeR_1987

Jul 14, 2022 4:19 PM

334 Comments

Joined Nov 2016

SpongeR_1987Jul 14, 2022 4:19 PM

334 Comments

Quote from VishalK

:

I was able to place only SoundBar order from BB with PM, total price to $669 + taxes, hope it ships

How did you get the price match??

tenderidol

Jul 14, 2022 5:13 PM

20.1K Comments

Joined Feb 2006

tenderidolJul 14, 2022 5:13 PM

20.1K Comments

Picked up the TV and the soundbar earlier today. I had to open the box and take it apart to have everything fit in my car.

First impressions of the Q950A (compared to Q800A with 2 rear speakers)
- The cover on the soundbar is cloth (ugh!)… I'm going to have to wipe and clean this weekly (have a cat)
- The screen is on top of the unit and it's tiny. I didn't look at any pictures or reviews before, so this surprised me, especially since all the other Samsung soundbars I've used had the screen on the front of the unit. There are little LED lights on the front that come on shortly (e.g., green ON, red OFF, blinking 3 white LEDs, sound up or down"), but their function is really cryptic.
- Having trouble adding it to the SmartThings app. I set it up a Q800B yesterday in the bedroom and it popped up as soon as I fired up the app. In the case of Q950A, I've done multiple searches, etc etc and can't find the damn thing. I'll have to check some online sources
- On top of the unit (towards the back and right), there's a "depression" in the size of a pea. The box wasn't damaged, etc., so I'm guessing this was done at the factory during packaging. It's not visible or noticeable, but just annoying.
- Haven't had the time to check the sound settings and performance yet, but the a quick test of the Atmos content was great. I can't tell if "better than Q800A with satellites" good, but we shall see.

Last edited by tenderidol July 14, 2022 at 10:21 AM.

1

PaulP6715

Jul 14, 2022 5:17 PM

3.4K Comments

Joined Sep 2013

PaulP6715Jul 14, 2022 5:17 PM

3.4K Comments

so few people saying they've actually picked up at this point ... grrrr. waiting for my pickup email...twiddling my thumbs..

sunnny45678

Jul 14, 2022 5:17 PM

707 Comments

Joined May 2016

sunnny45678Jul 14, 2022 5:17 PM

707 Comments

Quote from tenderidol

:

Picked up the TV and the soundbar earlier today. I had to open the box and take it apart to have everything fit in my car.

First impressions of the Q950A (compared to Q800A with 2 rear speakers)
- The cover on the soundbar is cloth (ugh!)… I'm going to have to wipe and clean this weekly (have a cat)
- The screen is on the top of the unit. I didn't look at any pictures or reviews before, so this surprised me, especially since all the other Samsung soundbars I've used had the screen on the front of the unit. There are little LED lights in the front that come on shortly (e.g., green ON, red OFF, blinking 3 white LEDs, sound up or down"), but it's really cryptic.
- Having trouble adding it to the SmartThings app. I set it up a Q800B yesterday in the bedroom and it popped up as soon as I fired up the app. In the case of Q950A, I've done multiple searches, etc etc and can't find the damn thing. I'll have to check some online sources
- On top of the unit (towards the back and right), there's a "depression" in the size of a pea. The box wasn't damaged, etc., so I'm guessing this was done at the factory during packaging. It's not visible or noticeable, but just annoying.
- Haven't had the time to check the sound settings and performance yet, but the a quick test of the Atmos content was great. I can't tell if "better than Q800A with satellites" good, but we shall see.

Kindly post your experience when you get some time. Thank you.

jasman

Jul 14, 2022 5:29 PM

11 Comments

Joined Jun 2006

jasmanJul 14, 2022 5:29 PM

11 Comments

Quote from sunnny45678

:

Kindly post your experience when you get some time. Thank you.

Picked up mine just now. $399.99 plus tax. Now this is what you call Christmas in July. Thanks SlickDealers for heads up.

gabrielh

Jul 14, 2022 5:32 PM

4K Comments

Joined Dec 2006

gabrielhJul 14, 2022 5:32 PM

4K Comments

Make sure you setup the sub close to your sitting area and not at the front by the TV like in the setup pictures. Makes a huge difference for the bass levels. I'm using it with my QN85 and Q-Synphony is awesome. Just bad timing with my QN85 and Q950 purchases as they dropped in price a ton right after my return period ended Frown

.I need to open a CC with purchase protection ASAP lol but there are not many of them that still offer that.

Elon-Mickey

Jul 14, 2022 5:40 PM

666 Comments

Joined Mar 2019

Elon-MickeyJul 14, 2022 5:40 PM

666 Comments

Any one had good luck returning the tv?

FearTheT

Jul 14, 2022 5:45 PM

2.9K Comments

Joined Nov 2004

FearTheTJul 14, 2022 5:45 PM

2.9K Comments

Quote from jasman

:

Picked up mine just now. $399.99 plus tax. Now this is what you call Christmas in July. Thanks SlickDealers for heads up.

How did you manage that without the TV?

FearTheT

Jul 14, 2022 5:46 PM

2.9K Comments

Joined Nov 2004

FearTheTJul 14, 2022 5:46 PM

2.9K Comments

Quote from PaulP6715

:

so few people saying they've actually picked up at this point ... grrrr. waiting for my pickup email...twiddling my thumbs..

If you have the confirmed email from samsung, the order number should be with BBY01- and you can chat with Best Buy online and see if it's ready. I chatted and they said the TV is ready for pickup but the soundbar will be available on 7/19 (I didn't get the pickup email).

55" Samsung TU7000 Crystal 4K Smart TV + Samsung HW-Q950A 11.1.4ch Soundbar

$800

$2,200

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