Total Wireless 64GB Apple iPhone 11 (Refurbished) + $25 Prepaid Plan Card

ElliotP2036

Jul 21, 2022 12:56 PM

30 Comments

Joined Dec 2017

ElliotP2036Jul 21, 2022 12:56 PM

30 Comments

It's unbelievable. Do they train their CSRs to be that oblivious about our refunds? Such a basic form letter email. But I do remember getting a iPhone SE last year from them successfully so they must have gone downhill fast.

r19

Jul 21, 2022 1:24 PM

654 Comments

Joined Dec 2013

r19Jul 21, 2022 1:24 PM

654 Comments

Quote from msuhcpcrew

:

Got the cancellation email which said card won't be charged since order was cancelled. What a joke! Filed a dispute through Chase... This is the message I received "We temporarily credited your account for $117.68. You should see it within 48 hours, but it could take up to 5 business days to process.
We also sent the merchant your refund request and will let you know once they review it, which could take up to 35 days. During this time you don't have to pay the disputed amount, and we won't charge any interest or fees on the transaction."

I never had to file a dispute but does it really take that long? 35 days? Lol

Not typically, but to cover their end they say "up to"

r19

Jul 21, 2022 1:26 PM

654 Comments

Joined Dec 2013

r19Jul 21, 2022 1:26 PM

654 Comments

Quote from ElliotP2036

:

It's unbelievable. Do they train their CSRs to be that oblivious about our refunds? Such a basic form letter email. But I do remember getting a iPhone SE last year from them successfully so they must have gone downhill fast.

Love when I call and they get my info and then act like their systems are slow and still loading. When in reality they are probably just picking from their list of excuses to give to the customers.

2

MrC.

Jul 21, 2022 1:52 PM

1.2K Comments

Joined Aug 2014

MrC.Jul 21, 2022 1:52 PM

1.2K Comments

Called CSR today. They told me the order was shipped, but they couldn't provide me tracking information because it didn't show on their system. When I check the order myself, it says "Processing." I explained that to the CSR, and they told me to reach out to UPS. Sounds like they are just trying to give me the runaround. Filed a claim with PayPal

1

kousoku

Jul 21, 2022 2:13 PM

841 Comments

Joined May 2016

kousokuJul 21, 2022 2:13 PM

841 Comments

Quote from imjimmy

:

Filed a dispute with Paypal. Let's see what happens now. It will likely take several days.

Called TFW and told them I had a cancellation email, but they insisted no refund was due as I was not charged before shipping...LOL.

Just got off the phone with them, before I read these messages, I couldn't believe the sh1t the rep was saying, I can't refund you cause paypal didn't send the money?

Well they certainly took the money from me, payment was fully processed according to paypal, but they're saying paypal never paid them??? WTF? How does that even happen?

I didn't want to file a dispute but looks like I may not have a choice.

I also filed an FCC complaint under "Billing" and I suggest all of you do so as well so to expose their shady business practices.

the form is at the bottom of the page:

https://consumercomplaints.fcc.go...0001201223

2

1

harshacash

Jul 21, 2022 2:24 PM

1.1K Comments

Joined Aug 2009

harshacashJul 21, 2022 2:24 PM

1.1K Comments

They will be hammered with disputes

1

imjimmy

Jul 21, 2022 2:32 PM

2.6K Comments

Joined Sep 2007

imjimmyJul 21, 2022 2:32 PM

2.6K Comments

This is insane. Called TFW again. Paid with PayPal. First CSR told me that the money was not taken and my credit card was not charged. I told him I already see a posted charge on Paypal since July 14th. He said TFW did not charge so no refund. I demanded to talk to his supervisor.

After a lengthy hold, I got to his leader. This guy says that it doesn't matter what I see, but PayPal never send the money to TFW and there would NOT be a refund. He said TFW doesn't owe you any money since your order was canceled. He was also pretty rude on the phone and kept interrupting.

I already filed a claim with PayPal. However since the charge posted on July 14th and the cancellation email only came on July 20th, I apparently need to wait another 30 days from the cancellation email to see if the seller refunds.

By that time I will have to pay my credit card, used with PayPal unless I file a dispute with my credit card company. But they would obviously dispute with PayPal and I could lose my PayPal account, so I'm hesitant to take the route. I just might end up paying my Credit card and hope that PayPal refunds me later after the 30 plus day waiting period.

TFW is a bunch of jokers. These folks need to be reported. Never had such a weird experience buying stuff online. They charge without shipping. But then they cancel the order and refuse to give a refund. I mean seriously?

Last edited by imjimmy July 21, 2022 at 07:36 AM.

3

darthalal

Jul 21, 2022 2:36 PM

492 Comments

Joined Sep 2014

darthalalJul 21, 2022 2:36 PM

492 Comments

I still don't have a cancellation email - am I the only one?

chaoss

Jul 21, 2022 2:43 PM

19K Comments

Joined Sep 2003

chaossJul 21, 2022 2:43 PM

19K Comments

Quote from darthalal

:

I still don't have a cancellation email - am I the only one?

I don't either, but it's not looking good

kousoku

Jul 21, 2022 2:46 PM

841 Comments

Joined May 2016

kousokuJul 21, 2022 2:46 PM

841 Comments

Quote from imjimmy

:

This is insane. Called TFW again. Paid with PayPal. First CSR told me that the money was not taken and my credit card was not charged. I told him I already see a posted charge on Paypal since July 14th. He said TFW did not charge so no refund. I demanded to talk to his supervisor.

After a lengthy hold, I got to his leader. This guy says that it doesn't matter what I see, but PayPal never send the money to TFW and there would NOT be a refund. He said TFW doesn't owe you any money since your order was canceled. He was also pretty rude on the phone and kept interrupting.

I already filed a claim with PayPal. However since the charge posted on July 14th and the cancellation email only came on July 20th, I apparently need to wait another 30 days from the cancellation email to see if the seller refunds.

By that time I will have to pay my credit card, used with PayPal unless I file a dispute with my credit card company. But they would obviously dispute with PayPal and I could lose my PayPal account, so I'm hesitant to take the route. I just might end up paying my Credit card and hope that PayPal refunds me later after the 30 plus day waiting period.

TFW is a bunch of jokers. These folks need to be reported. Never had such a weird experience buying stuff online. They charge without shipping. But then they cancel the order and refuse to give a refund. I mean seriously?

see my earlier reply exact same response, I encourage all of you to call, cause they will be like some sh1t is up why is everyone all calling complaining about cancelled $99 iphone 11s, this case needs to get escalated to Senior Management!

Their CSRs are ALL incompetent, telling me PayPal hasn't paid them?

How does paypal not pay them? I suspect their account is "Suspended" that would make sense since fk'ed us over and all the peeps filing Disputes, Paypal must have been like something super SUS is going on with them and put their account in LIMBO.

Aww man! I bought so many times from time last successful order was 60 days ago, but never been on the side of the Cancels I read about how unhappy people were with there service, and now I know First Hand!

I certainly hope there are some big changes internally after this!

2

1

kousoku

Jul 21, 2022 2:50 PM

841 Comments

Joined May 2016

kousokuJul 21, 2022 2:50 PM

841 Comments

Quote from darthalal

:

I still don't have a cancellation email - am I the only one?

All their inventory went to the peeps who ordered later and paid $149. Don't hold your breath for them to ship you one if you paid $99.

Only read of one person who had one shipped only to have it RTS (return to sender).

darthalal

Jul 21, 2022 2:56 PM

492 Comments

Joined Sep 2014

darthalalJul 21, 2022 2:56 PM

492 Comments

Quote from kousoku

:

All their inventory went to the peeps who ordered later and paid $149. Don't hold your breath for them to ship you one if you paid $99.

Only read of one person who had one shipped only to have it RTS (return to sender).

Oh, no, I have like 0.0001% hope of getting the phone anymore - such a scummy company I hardly want it anymore anyway. I just don't like my money chilling in their account with no phone, no cancellation, no refund. Would just like them to get it over with at this point, and with all of the reports of "we're not going to refund you, we don't have your money" even WITH a cancellation email, I'm not looking forward to arguing with the CC company about a charge back without one. And everyone else seems to have gotten their cancellation email so I'm wondering why I haven't. 🤷 ♂️

lou2004

Jul 21, 2022 3:00 PM

7.5K Comments

Joined Jul 2007

lou2004Jul 21, 2022 3:00 PM

7.5K Comments

Quote from darthalal

:

Oh, no, I have like 0.0001% hope of getting the phone anymore - such a scummy company I hardly want it anymore anyway. I just don't like my money chilling in their account with no phone, no cancellation, no refund. Would just like them to get it over with at this point, and with all of the reports of "we're not going to refund you, we don't have your money" even WITH a cancellation email, I'm not looking forward to arguing with the CC company about a charge back without one. And everyone else seems to have gotten their cancellation email so I'm wondering why I haven't. 🤷 ♂️

just wait in line. you'll get it soon. they are manually doing this one at a time. I got the email yesterday. its stupid they said we don't get charged. they can just say your order is cancelled. please expect 5 to 7 days for refund.

kousoku

Jul 21, 2022 3:04 PM

841 Comments

Joined May 2016

kousokuJul 21, 2022 3:04 PM

841 Comments

Quote from darthalal

:

And everyone else seems to have gotten their cancellation email so I'm wondering why I haven't. 🤷 ♂️

Can tell you from many many previous orders with them there is absolutely no consistency with what they do.

XR era they took orders, failed to send out confirmation e-mails until after Phones shipped, in fact I remember receiving the "Receiving Order" after Shipped email.

$199 iphone 11 Batch, NO Received e-mails, then all the sudden "Shipped" emails with HTML headers in there with imei number and stuff.

Now that Verizon owns them they need to put more oversight over these clowns.

Phones I received some auto unlocked some didn't, had to call for several of them.

If it wasn't for the cheap prices I'd be done with them long long ago.

xseanx

Pro

Jul 21, 2022 3:20 PM

1K Comments

Joined Jul 2006

xseanx

Pro

Jul 21, 2022 3:20 PM

1K Comments

Quote from darthalal

:

I still don't have a cancellation email - am I the only one?

same here. I can see I'll have a hard time getting my refund because I paid with xfinity debit card Mad

Total Wireless 64GB Apple iPhone 11 (Refurbished) + $25 Prepaid Plan Card

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