Total Wireless 64GB Apple iPhone 11 (Refurbished) + $25 Prepaid Plan Card

OliveClub395

Jul 23, 2022 11:30 PM

129 Comments

Joined Jan 2021

OliveClub395Jul 23, 2022 11:30 PM

129 Comments

Quote from Cauthon

:

I haven't received an order cancellation but I finally received an email from TW and it's a request to review my recent purchase of an iPhone 11. The purchase which hasn't even shipped and is never going to ship.

What do they meant by review your order?

Cauthon

Jul 23, 2022 11:42 PM

564 Comments

Joined Jul 2012

CauthonJul 23, 2022 11:42 PM

564 Comments

Quote from OliveClub395

:

What do they meant by review your order?

They want me to write a review on their website. For the iPhone 11 and the $25 plan.

OliveClub395

Jul 23, 2022 11:43 PM

129 Comments

Joined Jan 2021

OliveClub395Jul 23, 2022 11:43 PM

129 Comments

Quote from Cauthon

:

They want me to write a review on their website. For the iPhone 11 and the $25 plan.

You should definitely be writing the review and expose their malpractice Smilie

1

ShawnMagm

Jul 24, 2022 12:25 AM

168 Comments

Joined Jul 2013

ShawnMagmJul 24, 2022 12:25 AM

168 Comments

So far, no cancellation email (I check junk) nor refund on Paypal. Status is "order processing". I'll just continue to wait.

1

ElliotP2036

Jul 24, 2022 12:31 AM

30 Comments

Joined Dec 2017

ElliotP2036Jul 24, 2022 12:31 AM

30 Comments

Shouldn't we go on their Facebook page and expose them and say are you kidding me? This is ridiculous. The damn company is acting like a street pick pocket for Gods sake.

2

ElliotP2036

Jul 24, 2022 12:39 AM

30 Comments

Joined Dec 2017

ElliotP2036Jul 24, 2022 12:39 AM

30 Comments

This is what I just posted all over their FB and IG

Why don't you incompetent people that work there address the huge batch of $99 orders for iPhone 11 that you didn't fulfill and didn't even offer refunds? How incredibly incompetent are you over there? BBB complaints and chargebacks are coming your way. I guarantee it. And it's a large mass of people that are complaining for very good reason. You raised the price to $149 and filled there orders. You should be ashamed of yourselves quite frankly.

4

1

FairStar1229

Jul 24, 2022 5:45 AM

3 Comments

Joined Jul 2022

FairStar1229Jul 24, 2022 5:45 AM

3 Comments

I sent a complaint to BBB, posted on various social medias tagging Total Wireless, wrote to corporate email someone listed here, contacted customer service but was refused speaking with a manager, and filed a dispute on my CC.

We all need to show TW we will not allow this type of thing to happen. It's plain wrong. I even ordered a case for this phone from ebay which was only 5 dollars and I don't even feel like returning. A constant reminder in my home of how TW screwed me and many others over. I won't forget.

5

2

joeystalin

Jul 24, 2022 1:46 PM

1.1K Comments

Joined Oct 2010

joeystalinJul 24, 2022 1:46 PM

1.1K Comments

fark Total Wireless. Order still says Order Processing. Never canceled. But I have a $125 charge on my credit card. I'm sure they love holding my money.

chaoss

Jul 24, 2022 4:21 PM

19K Comments

Joined Sep 2003

chaossJul 24, 2022 4:21 PM

19K Comments

Quote from ctz

:

https://www.bbb.org/file-a-compla...41309/form

thanks, I submitted a complaint

1

ProudToBeAnIndian

Pro

Jul 24, 2022 8:54 PM

853 Comments

Joined Jun 2022

ProudToBeAnIndian

Pro

Jul 24, 2022 8:54 PM

853 Comments

I placed the order on 14th July under this deal. Got the out of stock email on 20th July.

Just called the number 1866-663-3633 to talk to TW Customer rep and explained the situation. They transferred me to refund department.

I talk to refund rep , and she created the refund request as 9825357035******

I hope it will help the community who are waiting for their refund.

Crazy8

Jul 24, 2022 9:08 PM

1.9K Comments

Joined May 2005

Crazy8Jul 24, 2022 9:08 PM

1.9K Comments

Quote from ProudToBeAnIndian

:

I placed the order on 14th July under this deal. Got the out of stock email on 20th July.

Just called the number 1866-663-3633 to talk to TW Customer rep and explained the situation. They transferred me to refund department.

I talk to refund rep , and she created the refund request as 9825357035******

I hope it will help the community who are waiting for their refund.

Hope you got your refund soon. Not my experience though. I called many times requesting refund for a canceled order last year. It's strange that even reps at the 'refund' department couldn't process any refund, and needed to create a request (with reference number). Of course it was a lie because I received no refund. Called a week later and nothing could be done. Finally disputed the charge with my credit card company after a month.

SlySol

Jul 25, 2022 3:09 AM

4.7K Comments

Joined Aug 2015

SlySolJul 25, 2022 3:09 AM

4.7K Comments

Quote from Crazy8

:

Hope you got your refund soon. Not my experience though. I called many times requesting refund for a canceled order last year. It's strange that even reps at the 'refund' department couldn't process any refund, and needed to create a request (with reference number). Of course it was a lie because I received no refund. Called a week later and nothing could be done. Finally disputed the charge with my credit card company after a month.

Yep … calling and dealing with those idiots on something like this seems almost pointless for the most part. Based on the replies here, maybe one in 10 people will get a rep who even says they'll do anything and who knows if it'll actually go anywhere. I'd say it makes much more sense to save the frustration and just dispute it. Should be a fairly open and shut case and probably faster than anything TW would do.

Last edited by SlySol July 24, 2022 at 08:12 PM.

1

kousoku

Jul 25, 2022 10:35 AM

841 Comments

Joined May 2016

kousokuJul 25, 2022 10:35 AM

841 Comments

Quote from SlySol

:

Yep … calling and dealing with those idiots on something like this seems almost pointless for the most part. Based on the replies here, maybe one in 10 people will get a rep who even says they'll do anything and who knows if it'll actually go anywhere. I'd say it makes much more sense to save the frustration and just dispute it. Should be a fairly open and shut case and probably faster than anything TW would do.

You'd think all the bad press they're receiving on Social Media, Twitter, Facebook, IG, employees can't be idiots, I am sure some know of the existence of these forums and read these threads. Not to to mention the number of calls asking for refunds and inquiring about these $99 orders a light bulb must have gone off. But who knows I think their call center is somewhere in the Philippines or India (we've all heard the roosters) maybe HQ is oblivious?

Unless 100s of orders were done by Nigerian princes /jk But to the guy who said what's wrong with ordering 50 phones at once since there's no limit and it's not charity etc.
Well, not only is that behavior scummy, it sets off flags as people mentioned. Not saying this is what happened but let's say it was a price-error, huge orders can set off a flag with all orders which may have flown under the radar gets manually reviewed and put on hold.
As you know some luck is needed to score these deals that are price-error, flash sales, clearances, etc.

But having said that, it doesn't excuse the company for being scummy by raising the price, shipping the later orders, and holding our money hostage. Basically all the company had to do was cancel all the multiple orders and ship the orders of 1 or 2.

I was on twitter and sent them my complaint on the issue, someone else with the same situation said he chatted with them and was told orders will ship in 3-5 days. Don't want to get anyone's hopes up, but I'll believe it when I see a shipped e-mail!

Quality-Learing

Jul 25, 2022 10:50 AM

7K Comments

Joined Jul 2015

Quality-LearingJul 25, 2022 10:50 AM

7K Comments

I don't care if they cancelled my order, but what pisses me off is they fully charged my account without delivering the product and claim no charges were ever made, leaving us to chase our money back

3

lou2004

Jul 25, 2022 10:53 AM

7.5K Comments

Joined Jul 2007

lou2004Jul 25, 2022 10:53 AM

7.5K Comments

Quote from vsauce

:

I don't care if they cancelled my order, but what pisses me off is they fully charged my account without delivering the product and claim no charges were ever made, leaving us to chase our money back

yup. I filed dispute yesterday.

Total Wireless 64GB Apple iPhone 11 (Refurbished) + $25 Prepaid Plan Card

$110

$225

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