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Costco - Alert - Possible Recall of Samsung HW-Q67CB 5.1 Ch Soundbar With Dolby Atmos

1,283 590 August 24, 2022 at 06:43 AM in Tech & Electronics (4) Get Costco Wholesale coupons
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Last Edited by hangon August 24, 2022 at 06:49 AM
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This item is currently on sale a coupon of $160. Went to costco to buy this and they have plenty in stock but they are not selling.. and there is a sign that they are not selling this product due to production.. Costco employee told that they have received some recall information and they pulled it out from the floor and not selling.

Costco Item # Item 1651352
Model HW-Q67CB
https://www.costco.com/samsung-hw...88405.html

This is Just FYI.. for the people who bought and may not be aware..
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Costco - Alert - Possible Recall of Samsung HW-Q67CB 5.1 Ch Soundbar With Dolby Atmos
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Joined Oct 2007
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J3anyus
10-13-2022 at 12:55 PM.
10-13-2022 at 12:55 PM.
Quote from hangon :
Is the item number changed ? Can you provide new item number
The item number changed - the new one is 1699315. It's available on the Costco website and in-store (as usual with Costco deals YMMV with in-store availability, but it seems to be pretty widely available).
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Joined Jan 2017
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fatdadinseattle
10-13-2022 at 05:07 PM.
10-13-2022 at 05:07 PM.
Quote from J3anyus :
The item number changed - the new one is 1699315. It's available on the Costco website and in-store (as usual with Costco deals YMMV with in-store availability, but it seems to be pretty widely available).
So is the issue fixed?
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J3anyus
10-14-2022 at 09:15 AM.
10-14-2022 at 09:15 AM.
Quote from fatdadinseattle :
So is the issue fixed?
I would hope so considering these had a near-100% failure rate, but it's too early to know for sure. I went ahead and picked one up and I figure if it fails I can always just return it to Costco.
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fatdadinseattle
10-14-2022 at 12:51 PM.
10-14-2022 at 12:51 PM.
Quote from J3anyus :
I would hope so considering these had a near-100% failure rate, but it's too early to know for sure. I went ahead and picked one up and I figure if it fails I can always just return it to Costco.

I picked one up too. Keep me posted on how it goes and I'll let you know too.
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senthilrajanr
10-15-2022 at 08:06 AM.
10-15-2022 at 08:06 AM.
Quote from fatdadinseattle :
I picked one up too. Keep me posted on how it goes and I'll let you know too.
Hi, how did it go?
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fatdadinseattle
10-15-2022 at 12:53 PM.
10-15-2022 at 12:53 PM.
Quote from senthilrajanr :
Hi, how did it go?

So far no problems but unable to pair it with phone app.
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senthilrajanr
10-15-2022 at 10:19 PM.
10-15-2022 at 10:19 PM.
Quote from fatdadinseattle :
So far no problems but unable to pair it with phone app.
Ok please keep posted. I ordered one too. Fingers crossed. Please advise if it is worth to keep it or return it. Not urgent. Please use it and let me know your experience. Thanks for your reply
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WOLFBEAR
10-19-2022 at 08:47 PM.
10-19-2022 at 08:47 PM.
Quote from J3anyus :
I would hope so considering these had a near-100% failure rate, but it's too early to know for sure. I went ahead and picked one up and I figure if it fails I can always just return it to Costco.
Any update?
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Sam K
10-23-2022 at 11:01 AM.
10-23-2022 at 11:01 AM.
The new item #1699315 is on sale for $250 off until Oct 30 making it $230 which seems like a great deal because it has Dolby Atmos.

If you bought it less than 30 days ago then contact Costco for a price adjustment.
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Joined Jul 2018
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skadizzle
10-24-2022 at 11:49 AM.
10-24-2022 at 11:49 AM.
Has anyone purchased it recently? The black friday ad says that it has Dolby Atmos but the main description just says Dolby HD. Down it the specs it mentions Dolby Atmos, but that is usually a big selling point so its odd that it is hidden down there. Are there any up-firing Atmos speakers or is it just virtual?
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stackedkitchen
10-29-2022 at 11:22 AM.
10-29-2022 at 11:22 AM.
They still have it in stores (at least in Indianapolis) for 229.99, but it's off the
website. Has Atmos showing on the box.
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TalentedBanana2121
11-10-2022 at 06:47 PM.
11-10-2022 at 06:47 PM.
Early Oct-2022 I had picked up B57C (Item# 1651354) for $199.99 and end of Oct came to know that Q67CB/ZA (Item #1699315) was on sale for $229.99. Got excited on the huge discount ($250 off) and purchased Q67CB (production date May/2022) as well and tested them both together.

B57C (4.1ch) with DTS:Virtual (sound mode) had more filling and clear/crisp sound quality than Dolby ATMOS in Q67CB(5.1ch).

Below is a breakdown of speaker output in both sets (specs taken from the included manuals in the box -- Note that, this doesn't match with online specs)-

Rear speakers (SWA-9100) are identical both models (~50W output).

HW-B57C : center unit (soundbar) = 4 x 40W = 160W; subwoofer = 200 W; Total = 410W
HW-Q67CB : center unit (soundbar) = 6 x 30W = 180W; subwoofer = 130W; Total = 360W

Even though Q67CB set had 2 additional speakers than B57C, I found Q67CB speakers to be weaker (had to turn up the volume on the unit much higher than B57C for the same loudness).

More importantly, in Q67CB/ZA the connection kept dropping off whenever I turned off the TV (connected by ARC/HDMI). I had to restart the unit using Samsung remote (one extra remote and an extra step) to re-establish the connection. Whereas, in B57C I never had connection issues when powering off/on the TV.

TDLR -- No reason for me to spend $30 more on Q67CB/ZA, which has weak speakers/subwoofer, lesser audio quality/clarity and continues to have connection issue (as mentioned in the below recall).

https://mobilecontent.costco.com/...220831.pdf
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Last edited by TalentedBanana2121 November 10, 2022 at 08:45 PM.
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cookiemonster5g
11-15-2022 at 03:21 PM.
11-15-2022 at 03:21 PM.
It has $250 off till Nov 28th. Did they fix the recall issue or just selling old stock?
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ssimp12626
01-06-2023 at 12:52 PM.
01-06-2023 at 12:52 PM.
Quote from cookiemonster5g :
It has $250 off till Nov 28th. Did they fix the recall issue or just selling old stock?
I think they must be selling old stock. I bought 3 Oct 25th and didn't open until Christmas. Each item had a different production date May 2022, June 2022, and February 2022. The one from May 2022 worked great for about a week. February one rear speakers are very raspy and won't stay on. I ordered another to see if I would get one that worked and it was produced in March 2022 and has the same rear speaker issues as the February one. Those that got one working what
production date did you get?
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