expiredchimdogger posted Sep 07, 2022 07:27 PM
Item 1 of 3
Item 1 of 3
expiredchimdogger posted Sep 07, 2022 07:27 PM
Xfinity Internet Customers: Xfinity Mobile Unlimited Plan for 2+ Lines
per Line$30/Mo
Xfinity Mobile
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They're like the farking ghosts in Mario. When you're looking right at them, it's $50 for cable TV. Look away for a second and then look back, and it's $54.33. Look away and look back and it's $61.20...
If you call customer service, they're experience above average call volume and will call you back in approximately 75 minutes.
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I've been fairly happy with VZM. I'm not sure if they give roaming capability like pure Verizon does as I have had dead spots in a fairly well populated suburban area.
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I said OK the vida gift card. It's been 7 months and nothing. I've called about 3 times and they were investigating the first one. Second one that I was going to get it. Third, I was not elegible because I didn't transfer my number. I actually asked the first rep the requirements and this was never mentioned. Now they said that they won't sens me anything. It is horrible when a sales person lies to you and eve. I've has issues with com ast like probably most, I was up to it because it was cheap. I'm going to cancel that and looking to cancel internet as well. So unethical
I said OK the vida gift card. It's been 7 months and nothing. I've called about 3 times and they were investigating the first one. Second one that I was going to get it. Third, I was not elegible because I didn't transfer my number. I actually asked the first rep the requirements and this was never mentioned. Now they said that they won't sens me anything. It is horrible when a sales person lies to you and eve. I've has issues with com ast like probably most, I was up to it because it was cheap. I'm going to cancel that and looking to cancel internet as well. So unethical
We had ~1y of intermittent drops throughout our neighborhood. Spent ~40+ hours with customer service. They have a few procedures that are overtly traps:
- They have an excruciating order of operations that requires irrelevant tests way downstream of a problem. If you run out of hours to make it to relevant procedures, you restart the process when you can pick it back up.
- After the irrelevant procedures, they contact a separate department — advanced technical support — to send a team. This team is not contactable directly and has no record of your chats with technical support.
- Account support is walled off as a separate department from technical support. If you have months of documented outages, the people with that record cannot refund you. You have to be transferred to someone with much less information who will give you little/no refund. And they cannot do so until tech support documents a problem and marks it as resolved, which they do not do reliably.
I've probably gotten refunded for $100 for 60 hours of my time over 2 years and literal months of demonstrable service drops, failed speed tests, and intermittency. I work remotely — this was affecting zoom calls and free time alike.Bringing this to be relevant to this post: I actually had Xfinity Mobile, but I had to switch to a network that allowed high-speed hotspotting because Xfinity's home service was so unreliable. They also wouldn't allow you to bring your own tablet to add as a line as a backup. They did everything they could to not release my number and cancel my service — probably another 10 hours of effort to get out of the Xfinity Mobile quagmire. I pay twice as much with Verizon so I can have 50gb of 5g hotspotting just because I don't trust my Xfinity home network.
Xfinity Mobile is fine on its own and a great price, it's just that it doesn't allow you to hedge the very likely risk that your Xfinity home service is horrific.
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