Item 1 of 3
Item 1 of 3
expiredGooddeal_Brother posted Nov 7, 2022 10:53 PM
128GB Samsung Galaxy S22+ Unlocked Smartphone (various colors)
$750
$1,000
25% off
+ Free S/H (Eligible for Up to $900 Off Trade-In Offer)at Best Buy
+ Free S/H (Eligible for Up to $900 Off Trade-In Offer)at Best Buy
Top Comments
https://www.bestbuy.com/site/clp-...1537879921
$900 Trade In Savings
Samsung:
Galaxy Z Fold3 5G, Galaxy S21 Ultra
Apple:
iPhone 12 Pro Max, iPhone 12 Pro
$800 Trade In Savings
Samsung:
Galaxy Z Flip3 5G, Galaxy Z Flip 5G, Galaxy Z Fold2, Galaxy S21+ 5G, Galaxy S21 5G, Galaxy Note20 Ultra 5G, Galaxy Note20 5G
$600 Trade In Savings
Samsung:
Galaxy S20 Ultra 5G, Galaxy S20 5G, Galaxy Note10+, Galaxy Note10, Galaxy S20+ 5G, Galaxy S20 FE 5G
Apple iPhone 12
$400 Trade In Savings
Apple:
iPhone 12 mini, iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11
$300 Trade In Savings
Samsung:
Galaxy S10+, Galaxy S10
Apple:
iPhone XS Max, iPhone XS, iPhone XR
Google Pixel 5
$200 Trade In Savings
Samsung:
Galaxy S10e, Galaxy Note9, Galaxy S9+, Galaxy S9, Galaxy A71, Galaxy Note8, Galaxy S8+, Galaxy S8, Galaxy S8 Active, Galaxy S7 edge, Galaxy S7, Galaxy S7 Active, Galaxy A51 5G, Galaxy A51
Apple:
iPhone X, iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s, iPhone 6s Plus
Google:
Pixel 4 XL, Pixel 4, Pixel 3a XL, Pixel 3a, Pixel 3 XL, Pixel 3
IN STORE ONLY
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2.7K Comments
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FYI - I have three BB stores within 20 min drive distance.
11/11: I went to one of my nearest BB stores to do a trade-in for S21 and get S22+. They didn't have any S22+ in stock so I told them to ship to my address. Apparently, there was some issue in the system so I told them to do in-store pickup. In-store pickup was scheduled for 11/17. I thought I will change the shipping from in-store to shipping later. (BIG MISTAKE) I walked with $200 GC as I did T mobile activation.
11/12: On the next day, I saw S22+ is available for shipping the next day on my zip code. I chatted with a customer care agent and told them to modify my order for shipping instead. They tried to do it but couldn't modify the order. He suggested me we can cancel this order and place a new one for shipping. I said that's fine. I also said it's a trade-in order so don't want to mess up anything. Maybe the rep didn't read my message and he canceled it immediately. When it was time to reorder, he said he can't do it because if paid $0 and they can't create free orders over the chat. After back and forth he apologized for giving the wrong information and created a case for my request and gave me the case id. He told me to go to ANY best buy store and give them the case id and they should be able to help me out as he mentioned everything in the notes. I went to the BB store after a few hours. I went to a different store this time. I explained my situation and they informed me - You have to go to my original BB store as they had your trade-in. They can cancel your trade-in and redo the transaction. Fine. I went to the original store. I spoke to the manager (His tag was Retail Supervisor) and explained everything. He was clueless at first about what to do. After some time he told me he can order a phone for me but I had to pay $750 from pocket because there are no funds in the refund request. I said yes because I trade in the phone and paid nothing. After almost 45 min of me getting frustrated with his answers and response - he told me lets wait for a day. I will get your original Samsung coupon amount back then we can do the transaction. He told me to come back tomorrow. I left the store (Frustrated)
11/13: Today he gave me a different version - He told me your transaction was canceled and we have requested to cancel your trade-in. Once the trade-in is canceled we can have your phone and then we can redo the transaction. He mentioned because today is Sunday trade-in cancellation request won't be processed until tomorrow. He told me he will call me tomorrow with the update. He mentioned if the prices changes tomorrow you have to pay the difference or we will give you your old phone back. I argued a lot but in the end and left the store. I thought of going to a third store just to validate whether what these guys are saying is correct or not. I decided to take a chance and went to the third store. After explaining this store's rep said (he was accompanying a Samsung guy as well) that's so not true. Trade-in cancellations are processed within 2 min. There is no Sunday thing. I was so pissed off at this time knowing how misinformed that manager was. The third store's rep told me to go to the original store tomorrow and if they gave me further trouble contact us here, and we will explain to them how to resolve it.
I will go again tomorrow. Hoping it should get resolved. The moral here is DO NOT MODIFY YOUR TRADE IN ORDER EVER!!!! [/QUOTE,]
I would say doing some cancel rebuy definitely relying on reps, So YMMV, many reps are like "you not take advantage of this, no!, But some are so nice and play around, spend some time and redo the whole thing, I am glad I have mind done with a nice one. But again, just do push it too hard, be polite still, I mean, they refuse is still following the policy terms, just we knew that the system will eventually allow us to do so,
I hope they have some way to help you and solve your issue.
And thanks for sharing your experience, so that others dont repeat.
https://www.reddit.com/r/Bestbuy/...onna_lose/
https://www.reddit.com/r/Bestbuy/..._in_promo/
Hope bestbuy still making those deals, I would be grateful if they still do so, even with making some regulation on limiting two per person per promo period.
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$150 off S22+
$200 off S22 Ultra
Looks like deal got worse, but still great with the trade in value
https://www.ebay.com/itm/254979105045
$200 off S22 Ultra
Looks like deal got worse, but still great with the trade in value
https://www.ebay.com/itm/254979105045
Sign up for a Slickdeals account to remove this ad.
$200 off S22 Ultra
Looks like deal got worse, but still great with the trade in value
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