expired
Merrell Men's Nova 2 & Women's Antora 2 Trail Running Shoes (Various Colors)
$45 Each
$120
+ Free Shipping on $49+at Merrell
Missed This Deal? Get alerts when similar deals are posted.
+ Free Shipping on $49+at MerrellDeal Details
Update: This popular deal is still available
Merrell has Men's Nova 2 Trail Running Shoes and Women's Antora 2 Trail Running Shoes (various colors) for $59.99 - $15.00 with promo code WINTER25 = $44.99 Each. Shipping is free on orders $49+.
Thanks to Staff Member DesertGardener & Community Member Cooney01 for finding this deal.
Select styles include (Prices after applying promo code WINTER25):
Merrell has Men's Nova 2 Trail Running Shoes and Women's Antora 2 Trail Running Shoes (various colors) for $59.99 - $15.00 with promo code WINTER25 = $44.99 Each. Shipping is free on orders $49+.
Thanks to Staff Member DesertGardener & Community Member Cooney01 for finding this deal.
Select styles include (Prices after applying promo code WINTER25):
- Men's Nova 2:
- Rainbow Mountain 3 $44.99
- Galactic $44.99
- Women's Antora 2:
- Rainbow Mountain 3 $44.99
- Galactic $44.99
- & More
Editor's Notes
Written by megakimcheelove | Staff- About this deal:
- Our research indicates that this deal is $45 less (50% savings) than the next best available price from a reputable merchant with prices starting from $89.99 at the time of this posting.
- About this product:
- Made for trail running
- Vibram TC5+ outsole provides exceptional traction for outdoor multi-sport activities. Formulated exclusively for Merrell.
- Rock Plate for added protection
- About this seller:
- Merrell return policy here.
- Additional Note:
- Please refer to the Forum Thread for additional discussion regarding this deal.
Community Notes
About the Poster
Deal Details
Community Notes
About the Poster
Update: This popular deal is still available
Merrell has Men's Nova 2 Trail Running Shoes and Women's Antora 2 Trail Running Shoes (various colors) for $59.99 - $15.00 with promo code WINTER25 = $44.99 Each. Shipping is free on orders $49+.
Thanks to Staff Member DesertGardener & Community Member Cooney01 for finding this deal.
Select styles include (Prices after applying promo code WINTER25):
Merrell has Men's Nova 2 Trail Running Shoes and Women's Antora 2 Trail Running Shoes (various colors) for $59.99 - $15.00 with promo code WINTER25 = $44.99 Each. Shipping is free on orders $49+.
Thanks to Staff Member DesertGardener & Community Member Cooney01 for finding this deal.
Select styles include (Prices after applying promo code WINTER25):
- Men's Nova 2:
- Rainbow Mountain 3 $44.99
- Galactic $44.99
- Women's Antora 2:
- Rainbow Mountain 3 $44.99
- Galactic $44.99
- & More
Editor's Notes
Written by megakimcheelove | Staff- About this deal:
- Our research indicates that this deal is $45 less (50% savings) than the next best available price from a reputable merchant with prices starting from $89.99 at the time of this posting.
- About this product:
- Made for trail running
- Vibram TC5+ outsole provides exceptional traction for outdoor multi-sport activities. Formulated exclusively for Merrell.
- Rock Plate for added protection
- About this seller:
- Merrell return policy here.
- Additional Note:
- Please refer to the Forum Thread for additional discussion regarding this deal.
Community Voting
Deal
Score
+72
Good Deal
Bad Deal
Top Comments
Join The Conversation
Share your experience with the Slickdeals community
Share information with the community. Please follow our Community Guidelines and be kind!
49 Comments
Sign up for a Slickdeals account to remove this ad.
Our community has rated this post as helpful. If you agree, why not thank
Order number xxxxxxxxxxx when will it ship?
Its been 4 days
Hello! I'd be happy to check on that order status for you! One moment
5:05 PM
It looks like this order was placed after the end of our business day Thursday 12/1. As we do not process orders over the weekend, and each order must process for up to 24-48 business hours before gaining tracking, this began processing Friday, and resumed today. This should gain tracking by end of business day 12/8, the tracking information will also be emailed to you at the time this is uploaded to the order via FedEx.
Jourdan D
5:06 PM
so youre saying they wont ship for a full week?
from when i order them?
can you expedite this?
5:07 PM
Our processing time is delayed to about the full 48 business hours at this time, 6 business days, I would expect this order to ship out by end of day 12/8. Unfortunately we cannot expedite processing time.
Jourdan D
48 hours is 2 days not 7
this is like doublespeak
Contininued in original post......
Sign up for a Slickdeals account to remove this ad.
Order number xxxxxxxxxxx when will it ship?
Its been 4 days
Hello! I'd be happy to check on that order status for you! One moment
5:05 PM
It looks like this order was placed after the end of our business day Thursday 12/1. As we do not process orders over the weekend, and each order must process for up to 24-48 business hours before gaining tracking, this began processing Friday, and resumed today. This should gain tracking by end of business day 12/8, the tracking information will also be emailed to you at the time this is uploaded to the order via FedEx.
Jourdan D
5:06 PM
so youre saying they wont ship for a full week?
from when i order them?
can you expedite this?
5:07 PM
Our processing time is delayed to about the full 48 business hours at this time, 6 business days, I would expect this order to ship out by end of day 12/8. Unfortunately we cannot expedite processing time.
Jourdan D
48 hours is 2 days not 7
this is like doublespeak
5:08 PM
Can they at least overnight them when they do ship?
48 business hours, measured at 8 hours per day, is 6 business days. We cannot change the shipping method on an order once placed, we do only have about 10 minutes to cancel an order once submitted. If this order will not arrive to you in time, I can ask FedEx to reverse the package back to our warehouse for a full refund once shipped.
Jourdan D
5:10 PM
"You will receive your purchase within 2-6 business days from your order date.*"
Thats what your website says
5:11 PM
I trusted your words.
Yes, this is under typical processing time, again we are delayed in processing due to a high volume of orders over the last week. I do apoloigize about any inconvenience. If this order will not arrive to you in time or you do not wish to keep the order, I can ask FedEx to reverse the package back to our warehouse for a full refund once shipped.
5:11 PM
I would have just ordered on amazon then...I trusted what you wrote. Nowhere when I was ordering did it say there was a delay
5:13 PM
How can you fix this?
I understand the frustration, our team did not anticipate this delay at the time your order was placed. I can certainly process a 10% discount to the payment method for the inconvenience, unfortunately I cannot change the shipping method on the order or expedite processing time
Jourdan D
How about 30 percent, that seems fair.
5:14 PM
i will not have them by the time needed
because you promised something you cannot deliver
Its not an act of god, merrell could certainly anticipate higher than normal volume around black friday.
I can go up to 20%, I cannot offer a refund of 30% on this order as this was already discounted 25% at the time of purchase.
Jourdan D
5:15 PM
If you can double your original offer surely you can add another few pennies to make things right.
5:16 PM
you know, for customer satisfaction
I have like 5 pairs of merrells I'm wearing them now
Per my leadership team I can offer a refund of 20% for the inconvenience, or if you would rather we can offer a full refund and return to sender if you do not wish to receive this order due to the delay.
Jourdan D
I still want the shoes
i guess i will have to settle for a measly 20 percent refund from the billion dollar company that cant keep a simple promise
5:18 PM
and by the way, the 24 to 48 hour processing time listed on the website does not say 6 business days
That is total deceptive marketing
5:18 PM
I will process this refund of 20% manually, This typically takes up to 7-10 business days to show in your available funds in your payment method account, depending on the policies of your bank or financial institution. Business hours are measured at 8 hours per day, not including weekends as our warehouses are closed. If we divide 48 hours by 8 hours per day this comes out to 6 business days, it is known that there are 8 business hours in a day, I also found this on a google search below for your reference: https://www.google.com/search?q=h...e&
5:20 PM
Is there anything else I can help out with today?
Jourdan D
"*Please Note: Estimated delivery times include order processing and packing time required (typically 24-48 hours) plus shipment time required. These are only estimates."
I found this on your website, im sure you can see how it can be misinterpreted
5:21 PM
Perhaps in the interest of transparency you should ask the marketing team to change the language to be a little more honest
5:22 PM
I do apologize about any confusion, I can certainly pass along your feedback in regards to the verbiage of our site to our web team for future use.
Jourdan D
Would you please do that? How can i follow up with that?
I will post this whole thread on slickdeals to alert any fellow merrell buyers so the sooner they correct the "verbiage" it the sooner i can update the thread.
5:23 PM
You may do so if you choose to. I would simply send a note on to our leadership team, this really wouldn't be something I would receive a follow up on.
Jourdan D
You dont need to, i will follow up with them...who should i address it to?
5:24 PM
You can send an email to our team to follow up at [email protected], you can subject the email to Merrell Web team
Jourdan D
5:25 PM
Ok thank you. Are the 7 to 10 days to see my refund 24 hour days or is each one 3 days as well
5:26 PM
The 7-10 business days noted above would be per your bank's policies, so you may want to reach out to their team to ask them how long it typically takes their system to reflect a refund in your available balance.
Jourdan D
5:27 PM
My bank has no such policy
5:28 PM
Jourdan D
Since I haven't heard from you in a while, I am going to end the chat session now. Have a good one!
Order number xxxxxxxxxxx when will it ship?
Its been 4 days
Hello! I'd be happy to check on that order status for you! One moment
5:05 PM
It looks like this order was placed after the end of our business day Thursday 12/1. As we do not process orders over the weekend, and each order must process for up to 24-48 business hours before gaining tracking, this began processing Friday, and resumed today. This should gain tracking by end of business day 12/8, the tracking information will also be emailed to you at the time this is uploaded to the order via FedEx.
Jourdan D
5:06 PM
so youre saying they wont ship for a full week?
from when i order them?
can you expedite this?
5:07 PM
Our processing time is delayed to about the full 48 business hours at this time, 6 business days, I would expect this order to ship out by end of day 12/8. Unfortunately we cannot expedite processing time.
Jourdan D
48 hours is 2 days not 7
this is like doublespeak
5:08 PM
Can they at least overnight them when they do ship?
48 business hours, measured at 8 hours per day, is 6 business days. We cannot change the shipping method on an order once placed, we do only have about 10 minutes to cancel an order once submitted. If this order will not arrive to you in time, I can ask FedEx to reverse the package back to our warehouse for a full refund once shipped.
Jourdan D
5:10 PM
"You will receive your purchase within 2-6 business days from your order date.*"
Thats what your website says
5:11 PM
I trusted your words.
Yes, this is under typical processing time, again we are delayed in processing due to a high volume of orders over the last week. I do apoloigize about any inconvenience. If this order will not arrive to you in time or you do not wish to keep the order, I can ask FedEx to reverse the package back to our warehouse for a full refund once shipped.
5:11 PM
I would have just ordered on amazon then...I trusted what you wrote. Nowhere when I was ordering did it say there was a delay
5:13 PM
How can you fix this?
I understand the frustration, our team did not anticipate this delay at the time your order was placed. I can certainly process a 10% discount to the payment method for the inconvenience, unfortunately I cannot change the shipping method on the order or expedite processing time
Jourdan D
How about 30 percent, that seems fair.
5:14 PM
i will not have them by the time needed
because you promised something you cannot deliver
Its not an act of god, merrell could certainly anticipate higher than normal volume around black friday.
I can go up to 20%, I cannot offer a refund of 30% on this order as this was already discounted 25% at the time of purchase.
Jourdan D
5:15 PM
If you can double your original offer surely you can add another few pennies to make things right.
5:16 PM
you know, for customer satisfaction
I have like 5 pairs of merrells I'm wearing them now
Per my leadership team I can offer a refund of 20% for the inconvenience, or if you would rather we can offer a full refund and return to sender if you do not wish to receive this order due to the delay.
Jourdan D
I still want the shoes
i guess i will have to settle for a measly 20 percent refund from the billion dollar company that cant keep a simple promise
5:18 PM
and by the way, the 24 to 48 hour processing time listed on the website does not say 6 business days
That is total deceptive marketing
5:18 PM
I will process this refund of 20% manually, This typically takes up to 7-10 business days to show in your available funds in your payment method account, depending on the policies of your bank or financial institution. Business hours are measured at 8 hours per day, not including weekends as our warehouses are closed. If we divide 48 hours by 8 hours per day this comes out to 6 business days, it is known that there are 8 business hours in a day, I also found this on a google search below for your reference: https://www.google.com/search?q=h...e&
5:20 PM
Is there anything else I can help out with today?
Jourdan D
"*Please Note: Estimated delivery times include order processing and packing time required (typically 24-48 hours) plus shipment time required. These are only estimates."
I found this on your website, im sure you can see how it can be misinterpreted
5:21 PM
Perhaps in the interest of transparency you should ask the marketing team to change the language to be a little more honest
5:22 PM
I do apologize about any confusion, I can certainly pass along your feedback in regards to the verbiage of our site to our web team for future use.
Jourdan D
Would you please do that? How can i follow up with that?
I will post this whole thread on slickdeals to alert any fellow merrell buyers so the sooner they correct the "verbiage" it the sooner i can update the thread.
5:23 PM
You may do so if you choose to. I would simply send a note on to our leadership team, this really wouldn't be something I would receive a follow up on.
Jourdan D
You dont need to, i will follow up with them...who should i address it to?
5:24 PM
You can send an email to our team to follow up at [email protected], you can subject the email to Merrell Web team
Jourdan D
5:25 PM
Ok thank you. Are the 7 to 10 days to see my refund 24 hour days or is each one 3 days as well
5:26 PM
The 7-10 business days noted above would be per your bank's policies, so you may want to reach out to their team to ask them how long it typically takes their system to reflect a refund in your available balance.
Jourdan D
5:27 PM
My bank has no such policy
5:28 PM
Jourdan D
Since I haven't heard from you in a while, I am going to end the chat session now. Have a good one!
Order number xxxxxxxxxxx when will it ship?
Its been 4 days
Hello! I'd be happy to check on that order status for you! One moment
5:05 PM
It looks like this order was placed after the end of our business day Thursday 12/1. As we do not process orders over the weekend, and each order must process for up to 24-48 business hours before gaining tracking, this began processing Friday, and resumed today. This should gain tracking by end of business day 12/8, the tracking information will also be emailed to you at the time this is uploaded to the order via FedEx.
Jourdan D
5:06 PM
so youre saying they wont ship for a full week?
from when i order them?
can you expedite this?
5:07 PM
Our processing time is delayed to about the full 48 business hours at this time, 6 business days, I would expect this order to ship out by end of day 12/8. Unfortunately we cannot expedite processing time.
Jourdan D
48 hours is 2 days not 7
this is like doublespeak
5:08 PM
Can they at least overnight them when they do ship?
48 business hours, measured at 8 hours per day, is 6 business days. We cannot change the shipping method on an order once placed, we do only have about 10 minutes to cancel an order once submitted. If this order will not arrive to you in time, I can ask FedEx to reverse the package back to our warehouse for a full refund once shipped.
Jourdan D
5:10 PM
"You will receive your purchase within 2-6 business days from your order date.*"
Thats what your website says
5:11 PM
I trusted your words.
Yes, this is under typical processing time, again we are delayed in processing due to a high volume of orders over the last week. I do apoloigize about any inconvenience. If this order will not arrive to you in time or you do not wish to keep the order, I can ask FedEx to reverse the package back to our warehouse for a full refund once shipped.
5:11 PM
I would have just ordered on amazon then...I trusted what you wrote. Nowhere when I was ordering did it say there was a delay
5:13 PM
How can you fix this?
I understand the frustration, our team did not anticipate this delay at the time your order was placed. I can certainly process a 10% discount to the payment method for the inconvenience, unfortunately I cannot change the shipping method on the order or expedite processing time
Jourdan D
How about 30 percent, that seems fair.
5:14 PM
i will not have them by the time needed
because you promised something you cannot deliver
Its not an act of god, merrell could certainly anticipate higher than normal volume around black friday.
I can go up to 20%, I cannot offer a refund of 30% on this order as this was already discounted 25% at the time of purchase.
Jourdan D
5:15 PM
If you can double your original offer surely you can add another few pennies to make things right.
5:16 PM
you know, for customer satisfaction
I have like 5 pairs of merrells I'm wearing them now
Per my leadership team I can offer a refund of 20% for the inconvenience, or if you would rather we can offer a full refund and return to sender if you do not wish to receive this order due to the delay.
Jourdan D
I still want the shoes
i guess i will have to settle for a measly 20 percent refund from the billion dollar company that cant keep a simple promise
5:18 PM
and by the way, the 24 to 48 hour processing time listed on the website does not say 6 business days
That is total deceptive marketing
5:18 PM
I will process this refund of 20% manually, This typically takes up to 7-10 business days to show in your available funds in your payment method account, depending on the policies of your bank or financial institution. Business hours are measured at 8 hours per day, not including weekends as our warehouses are closed. If we divide 48 hours by 8 hours per day this comes out to 6 business days, it is known that there are 8 business hours in a day, I also found this on a google search below for your reference: https://www.google.com/search?q=h...e&
5:20 PM
Is there anything else I can help out with today?
Jourdan D
"*Please Note: Estimated delivery times include order processing and packing time required (typically 24-48 hours) plus shipment time required. These are only estimates."
I found this on your website, im sure you can see how it can be misinterpreted
5:21 PM
Perhaps in the interest of transparency you should ask the marketing team to change the language to be a little more honest
5:22 PM
I do apologize about any confusion, I can certainly pass along your feedback in regards to the verbiage of our site to our web team for future use.
Jourdan D
Would you please do that? How can i follow up with that?
I will post this whole thread on slickdeals to alert any fellow merrell buyers so the sooner they correct the "verbiage" it the sooner i can update the thread.
5:23 PM
You may do so if you choose to. I would simply send a note on to our leadership team, this really wouldn't be something I would receive a follow up on.
Jourdan D
You dont need to, i will follow up with them...who should i address it to?
5:24 PM
You can send an email to our team to follow up at [email protected], you can subject the email to Merrell Web team
Jourdan D
5:25 PM
Ok thank you. Are the 7 to 10 days to see my refund 24 hour days or is each one 3 days as well
5:26 PM
The 7-10 business days noted above would be per your bank's policies, so you may want to reach out to their team to ask them how long it typically takes their system to reflect a refund in your available balance.
Jourdan D
5:27 PM
My bank has no such policy
5:28 PM
Jourdan D
Since I haven't heard from you in a while, I am going to end the chat session now. Have a good one!
Order number xxxxxxxxxxx when will it ship?
Its been 4 days
Hello! I'd be happy to check on that order status for you! One moment
5:05 PM
It looks like this order was placed after the end of our business day Thursday 12/1. As we do not process orders over the weekend, and each order must process for up to 24-48 business hours before gaining tracking, this began processing Friday, and resumed today. This should gain tracking by end of business day 12/8, the tracking information will also be emailed to you at the time this is uploaded to the order via FedEx.
Jourdan D
5:06 PM
so youre saying they wont ship for a full week?
from when i order them?
can you expedite this?
5:07 PM
Our processing time is delayed to about the full 48 business hours at this time, 6 business days, I would expect this order to ship out by end of day 12/8. Unfortunately we cannot expedite processing time.
Jourdan D
48 hours is 2 days not 7
this is like doublespeak
5:08 PM
Can they at least overnight them when they do ship?
48 business hours, measured at 8 hours per day, is 6 business days. We cannot change the shipping method on an order once placed, we do only have about 10 minutes to cancel an order once submitted. If this order will not arrive to you in time, I can ask FedEx to reverse the package back to our warehouse for a full refund once shipped.
Jourdan D
5:10 PM
"You will receive your purchase within 2-6 business days from your order date.*"
Thats what your website says
5:11 PM
I trusted your words.
Yes, this is under typical processing time, again we are delayed in processing due to a high volume of orders over the last week. I do apoloigize about any inconvenience. If this order will not arrive to you in time or you do not wish to keep the order, I can ask FedEx to reverse the package back to our warehouse for a full refund once shipped.
5:11 PM
I would have just ordered on amazon then...I trusted what you wrote. Nowhere when I was ordering did it say there was a delay
5:13 PM
How can you fix this?
I understand the frustration, our team did not anticipate this delay at the time your order was placed. I can certainly process a 10% discount to the payment method for the inconvenience, unfortunately I cannot change the shipping method on the order or expedite processing time
Jourdan D
How about 30 percent, that seems fair.
5:14 PM
i will not have them by the time needed
because you promised something you cannot deliver
Its not an act of god, merrell could certainly anticipate higher than normal volume around black friday.
I can go up to 20%, I cannot offer a refund of 30% on this order as this was already discounted 25% at the time of purchase.
Jourdan D
5:15 PM
If you can double your original offer surely you can add another few pennies to make things right.
5:16 PM
you know, for customer satisfaction
I have like 5 pairs of merrells I'm wearing them now
Per my leadership team I can offer a refund of 20% for the inconvenience, or if you would rather we can offer a full refund and return to sender if you do not wish to receive this order due to the delay.
Jourdan D
I still want the shoes
i guess i will have to settle for a measly 20 percent refund from the billion dollar company that cant keep a simple promise
5:18 PM
and by the way, the 24 to 48 hour processing time listed on the website does not say 6 business days
That is total deceptive marketing
5:18 PM
I will process this refund of 20% manually, This typically takes up to 7-10 business days to show in your available funds in your payment method account, depending on the policies of your bank or financial institution. Business hours are measured at 8 hours per day, not including weekends as our warehouses are closed. If we divide 48 hours by 8 hours per day this comes out to 6 business days, it is known that there are 8 business hours in a day, I also found this on a google search below for your reference: https://www.google.com/search?q=h...e&
5:20 PM
Is there anything else I can help out with today?
Jourdan D
"*Please Note: Estimated delivery times include order processing and packing time required (typically 24-48 hours) plus shipment time required. These are only estimates."
I found this on your website, im sure you can see how it can be misinterpreted
5:21 PM
Perhaps in the interest of transparency you should ask the marketing team to change the language to be a little more honest
5:22 PM
I do apologize about any confusion, I can certainly pass along your feedback in regards to the verbiage of our site to our web team for future use.
Jourdan D
Would you please do that? How can i follow up with that?
I will post this whole thread on slickdeals to alert any fellow merrell buyers so the sooner they correct the "verbiage" it the sooner i can update the thread.
5:23 PM
You may do so if you choose to. I would simply send a note on to our leadership team, this really wouldn't be something I would receive a follow up on.
Jourdan D
You dont need to, i will follow up with them...who should i address it to?
5:24 PM
You can send an email to our team to follow up at [email protected], you can subject the email to Merrell Web team
Jourdan D
5:25 PM
Ok thank you. Are the 7 to 10 days to see my refund 24 hour days or is each one 3 days as well
5:26 PM
The 7-10 business days noted above would be per your bank's policies, so you may want to reach out to their team to ask them how long it typically takes their system to reflect a refund in your available balance.
Jourdan D
5:27 PM
My bank has no such policy
5:28 PM
Jourdan D
Since I haven't heard from you in a while, I am going to end the chat session now. Have a good one!
Sign up for a Slickdeals account to remove this ad.
Order number xxxxxxxxxxx when will it ship?
Its been 4 days
Hello! I'd be happy to check on that order status for you! One moment
5:05 PM
It looks like this order was placed after the end of our business day Thursday 12/1. As we do not process orders over the weekend, and each order must process for up to 24-48 business hours before gaining tracking, this began processing Friday, and resumed today. This should gain tracking by end of business day 12/8, the tracking information will also be emailed to you at the time this is uploaded to the order via FedEx.
Jourdan D
5:06 PM
so youre saying they wont ship for a full week?
from when i order them?
can you expedite this?
5:07 PM
Our processing time is delayed to about the full 48 business hours at this time, 6 business days, I would expect this order to ship out by end of day 12/8. Unfortunately we cannot expedite processing time.
Jourdan D
48 hours is 2 days not 7
this is like doublespeak
5:08 PM
Can they at least overnight them when they do ship?
48 business hours, measured at 8 hours per day, is 6 business days. We cannot change the shipping method on an order once placed, we do only have about 10 minutes to cancel an order once submitted. If this order will not arrive to you in time, I can ask FedEx to reverse the package back to our warehouse for a full refund once shipped.
Jourdan D
5:10 PM
"You will receive your purchase within 2-6 business days from your order date.*"
Thats what your website says
5:11 PM
I trusted your words.
Yes, this is under typical processing time, again we are delayed in processing due to a high volume of orders over the last week. I do apoloigize about any inconvenience. If this order will not arrive to you in time or you do not wish to keep the order, I can ask FedEx to reverse the package back to our warehouse for a full refund once shipped.
5:11 PM
I would have just ordered on amazon then...I trusted what you wrote. Nowhere when I was ordering did it say there was a delay
5:13 PM
How can you fix this?
I understand the frustration, our team did not anticipate this delay at the time your order was placed. I can certainly process a 10% discount to the payment method for the inconvenience, unfortunately I cannot change the shipping method on the order or expedite processing time
Jourdan D
How about 30 percent, that seems fair.
5:14 PM
i will not have them by the time needed
because you promised something you cannot deliver
Its not an act of god, merrell could certainly anticipate higher than normal volume around black friday.
I can go up to 20%, I cannot offer a refund of 30% on this order as this was already discounted 25% at the time of purchase.
Jourdan D
5:15 PM
If you can double your original offer surely you can add another few pennies to make things right.
5:16 PM
you know, for customer satisfaction
I have like 5 pairs of merrells I'm wearing them now
Per my leadership team I can offer a refund of 20% for the inconvenience, or if you would rather we can offer a full refund and return to sender if you do not wish to receive this order due to the delay.
Jourdan D
I still want the shoes
i guess i will have to settle for a measly 20 percent refund from the billion dollar company that cant keep a simple promise
5:18 PM
and by the way, the 24 to 48 hour processing time listed on the website does not say 6 business days
That is total deceptive marketing
5:18 PM
I will process this refund of 20% manually, This typically takes up to 7-10 business days to show in your available funds in your payment method account, depending on the policies of your bank or financial institution. Business hours are measured at 8 hours per day, not including weekends as our warehouses are closed. If we divide 48 hours by 8 hours per day this comes out to 6 business days, it is known that there are 8 business hours in a day, I also found this on a google search below for your reference: https://www.google.com/search?q=h...e&
5:20 PM
Is there anything else I can help out with today?
Jourdan D
"*Please Note: Estimated delivery times include order processing and packing time required (typically 24-48 hours) plus shipment time required. These are only estimates."
I found this on your website, im sure you can see how it can be misinterpreted
5:21 PM
Perhaps in the interest of transparency you should ask the marketing team to change the language to be a little more honest
5:22 PM
I do apologize about any confusion, I can certainly pass along your feedback in regards to the verbiage of our site to our web team for future use.
Jourdan D
Would you please do that? How can i follow up with that?
I will post this whole thread on slickdeals to alert any fellow merrell buyers so the sooner they correct the "verbiage" it the sooner i can update the thread.
5:23 PM
You may do so if you choose to. I would simply send a note on to our leadership team, this really wouldn't be something I would receive a follow up on.
Jourdan D
You dont need to, i will follow up with them...who should i address it to?
5:24 PM
You can send an email to our team to follow up at [email protected], you can subject the email to Merrell Web team
Jourdan D
5:25 PM
Ok thank you. Are the 7 to 10 days to see my refund 24 hour days or is each one 3 days as well
5:26 PM
The 7-10 business days noted above would be per your bank's policies, so you may want to reach out to their team to ask them how long it typically takes their system to reflect a refund in your available balance.
Jourdan D
5:27 PM
My bank has no such policy
5:28 PM
Jourdan D
Since I haven't heard from you in a while, I am going to end the chat session now. Have a good one!
Join The Conversation
Share your experience with the Slickdeals community
Share information with the community. Please follow our Community Guidelines and be kind!